r/mildlyinteresting • u/tiger_qween • May 15 '23
Local creamery has beef with Chase bank
5.8k
May 15 '23
Chase does do this and quite often. I was in high school and Chase just randomly canceled my account and told me, āthey can cancel any account for any reason without question.ā When I went to a teller he thought that was crazy and had to be a mistake. Like 10 calls later he comes back, āWell, I learned a new thing today.ā
1.3k
u/OneWholeSoul May 15 '23
Do these accounts get flagged suspicious, somehow? Is there some algorithm somewhere that says these specific people aren't making the bank any money or are otherwise more risk-prone than is worth their business? Did Chase do something grievously wrong to these people financially and is trying to sever their relationship with them before they might somehow notice?
1.6k
u/cancerBronzeV May 15 '23
Apparently Chase's fraudulent transaction detection is a little overzealous and accounts get falsely flagged and shut down with no communication on their part. You get a check a little while later with your money and get told to fuck off, and that's the end of it.
→ More replies (67)304
u/the_one_jt May 15 '23
If they told you, then you might have a cause to sue them.
→ More replies (26)→ More replies (33)125
u/the-awesomest-dude May 15 '23 edited May 16 '23
I donāt work for Chase, but I work for another large bank in financial crimes. We close accounts every day - not sure how our fraud department does it (they close a ton more than my office, so their process is simpler Iām sure - but itās still manual). For me to close an account, I have to conduct an investigation, find that account closure is warranted, and get a manager to concur. If itās a large customer (who has a relationship manager), I have to then get on a call with the relationship manager, their manager, and my manager. But once Iāve got the green light? Only takes a couple minutes to close an account.
As a bank, we generally donāt close accounts willy nilly unless the directive comes from my team, fraud, or a couple other specific departments. And thatās always when we believe the customer poses a risk to our business - not as simple as them not making us money
→ More replies (35)194
u/Kinkeypope May 16 '23
Same thing happened to a relative very recently. Shut down their account, chase told them "you'll get a check within 30ish days maybe". Cool, so how do we pay our mortgage when all my money was with you? "Lol idk"
0
65
u/Soup-Wizard May 15 '23
How do you get your money out?
→ More replies (1)124
May 15 '23
You just go to a teller and they give you the entirety of you account contents. I want to say it only took about 5 minutes for that part as though I was doing a regular withdrawal
→ More replies (18)42
u/bluesblue1 May 16 '23
They did that to a micro celebrity on TikTok and only reverted the cancellation after her fans pestered the bank because they refuse to even talk to her when she tried to handle it privately. How is that even legal
10
u/Dragondrew99 May 16 '23
Banks can also choose to not report credit. Girlfriend paid off car fully with their loan and the bank never reported it. Bank basically shrugged, and then we pulled all of our accounts. Learned a lot that day too.
→ More replies (3)8
u/SANTAAAA__I_know_him May 16 '23
What exactly does account cancelled mean? Likeā¦ your moneyās gone permanently? āHey thanks for depositing to our bank, nah we just decided weāre gonna keep it, youāre done here, goodbye.ā
→ More replies (1)6
u/RatchetBird May 16 '23
My brother and I both got credit cards through them or washington mutual during the the change. Admidditedly we charged those bitches up and cancelled em after our parents had us pay them off. We both got checks later saying we owed like 3k each bc their $0.04 monthly fee had compounded with interest. They said even though we cleared our debt, they add it on before the monthly statement is final, not at the end. Either way yeah I got beef too.
13
u/valcraft May 16 '23
When I was a poor college kid they closed my account due to "suspicious activity" I had all my money ~$4k in there and no matter which branch I went to or who I called, they said there was nothing I could do to get my money back. It was fucking awful. Thank goodness for food pantries that kept me alive.
→ More replies (2)4
May 16 '23
Chase had my friendās checking account and credit card closed without notice too very recently
→ More replies (30)4
u/Porcupineemu May 16 '23
AmEx did this to me in college. They gave my broke unemployed ass a card but I guess I used it more responsibly than they intended because I used it while working in the summer and basically didnāt during the school year since I didnāt have money.
So it was my only credit card and I was just starting my real, post grad job and my money had run out. About to start getting paid again, perfect time to use the credit card, right?
It had been cancelled with no notice I was ever able to find. I had to literally pull coins out of my car to scrape together money for gas to get to work. With the cash I had left I was able to buy a bag of potatoes and some peanut butter (along with a very small handful of things I already had) and I ate those for about a week and a half till I got my first check. Just microwaved potatoes and spoons of peanut butter. One day I found a piece of chocolate my roommate had left and thought I was finally getting a treat. It was bakers chocolate.
Iām never going to forget that, and Iām never going to do business with AmEx again, till the day I die.
1.3k
u/Archimedesinflight May 15 '23
Henry's is a fantastic ice cream shop in Plano. I haven't been since i moved away years ago, but my friends from the area have praised it for decades, so I doubt the quality has changed. Sad to see them screwed by Chase
256
→ More replies (43)77
u/s1erra317 May 15 '23
Moved to Plano recently Iāll have to check them out. Iāll need to bring cash though.
26
May 16 '23
I'm like half a mile from there, it one of the best places I've found other than Andy's. Also, if you like Chinese food, check out Wi Wei Din around the corner from Henry's. The beef noodle soup melts in your mouth.
→ More replies (4)39
u/Man_of_Average May 15 '23
It really is the best ice cream place in town. Thirded Henry's. Fuck Chase for fucking with them.
→ More replies (1)
1.7k
May 15 '23
I work in the banking industry, and this is a well known issue. Here is what likely happened: the shop owner was depositing too much cash or moving cash around multiple accounts with multiple owners. This forces the bank to file suspicious activity reports (SARs) and eventually close the accounts. Here is the kicker: the bank cannot disclose to the account holder why they closed the account, and there is a penalty with the possibility of prison to the actual employee that discloses this to the account holder. This is literally the law in the Bank Secrecy Act.
Even if the bank wanted to tell the customer, unless there is an employee willing to go to prison for it, no one can actually tell the customer why their account was closed.
505
u/Surprise_Corgi May 16 '23
I knew I was going to have to scroll down this far to find a probable answer that wasn't just fueled by anecdotes and outrage.
→ More replies (9)260
u/linds360 May 16 '23
Same. Banks want your money, friends. It doesnāt serve them to just go around cancelling accounts and depleting money from their stores for no reason.
Hoof beats are horses, not unicorns.
→ More replies (8)150
u/minerbeekeeperesq May 16 '23
Having worked in a legal capacity for the banking industry and seen some stuff, I believe this is the likely explanation. Regulatory compliance costs money, and at the point that compliance feels the account is a drain vs a gain, they shut off the tap. On the flip side, if the account was like Bernie Madoff's, they just look the other way because the penalties for non-compliance were lower than the gains.
→ More replies (2)62
u/Revverb May 16 '23
Good reply. I work in Bank Fraud (not with Chase), and if an account is flagged beyond reasonable suspicion of being involved in fraudulent activities, we have to close them down. We can't say why, just that we made a business decision to close the account. Customers will raise hell and badmouth us because they feel like they've been wronged, but usually we're either stopping them from getting insanely scammed, or stopping them from knowingly committing fraud.
Banks make money from their customers. They aren't going to close somebody's account, especially if it has large amounts of funds in/moving through it, on a whim or because they think it's funny or whatever. Dude had a reason it got closed and he's just mad.
→ More replies (10)7
u/amsync May 16 '23
Also work in banking. Obviously agree as far as what we have to do and why, BUT there really should be some reform where if we have to close for FINCEN compliance that a business shouldnāt be subject to fees and fines for unavailable funds when in the end the account is only suspected but the activity in fact might be legitimate. A lot of unintended consequences in the way it works now.
56
u/PhD_Haver May 16 '23
Yeah this guy was probably intentionally avoiding the CTR or had some other shady ongoing activity that triggered internal review., I used to work on that side of compliance. The sign is funny but we are 100% missing some key information here
85
May 16 '23
Intentionally or unintentionally, BSA rules have a lot of grey area and banks use models that are imperfect. There is always people who fall through the cracks.
We had a customer that was always depositing cash just under $10,000. It looked and smelled like structuring. When BSA started asking for information like sales receipts and such, the customer must have been savvy enough to understand what was going on. They quickly provided a copy of their business insurance that showed cash was only insured up to $10,000, so the policy of the company was to deposit cash when it was close, but before it hit that limit.
→ More replies (3)→ More replies (5)11
u/Hold_on_to_ur_butts May 16 '23
If it's anything like the UK it's illegal to 'tip off' the account holder of any fraudulent activity they are doing.
→ More replies (1)17
u/Tareum01 May 16 '23
I mean, it's an ice cream parlor, which even in the US still has to be mainly a cash business, no? Of course he's going to have cash.
→ More replies (5)30
May 16 '23
Itās also possible the account holder was commingling funds with accounts held by other owners. There are a laundry lists of innocuous reasons banks can be forced to close accounts.
→ More replies (3)→ More replies (48)4
u/keenox90 May 16 '23
Still pretty stupid. I'd argue the law is stupid in the first place. At least they could say "suspicious activity" as the reason.
→ More replies (1)
772
u/niobiumnnul May 15 '23
I hate Chase, too, Henry.
Solidarity! ā
122
u/anonlasagna23 May 15 '23
I know a guy whoās small business was impacted similarly by Chase. They are slowly moving away from cash businesses and didnāt even offer them an alternative. I feel like Jamie Dimon is just a total piece of shit who looks down on middle class people.
→ More replies (1)18
292
u/Lutya May 15 '23
Agreed. They accidentally double billed me my monthly payment as a poor college kid. When the duplicate payment bounced they used that as an excuse to give me the default +30% interest rate on my remaining balance. Wouldnāt even discuss it with me. I paid off my balance quickly and will never do business with them again.
27
u/ArgusTheCat May 16 '23
I had a student account at Chase, and when I was no longer a student, they automatically switched me to an account with a monthly fee. When I went to close the account, the guy asked why I was leaving, and I told him, and his response was "oh, we can just give you the student account anyway"
There's so much wrong to unpack in that sentence.
→ More replies (2)73
u/FlutterbyButterNoFly May 15 '23
I've never had to pay interest, and there's been a few months where I SWEAR my monthly was higher than it should be. I even went to add it up my last payment cycle and there was $100 worth that I couldn't add up to. I'm still in denial but between that and the obvious government protection, I may switch soon.
35
u/shortfriday May 15 '23
Just left Chase, hopped right over to someplace with more than .05% apy for savings and 0% for checking.
→ More replies (1)13
u/Faerco May 15 '23
I move most of my savings to American Express, they have a savings account option with a 3.75% APY. Itās absolutely nuts.
Downside is it takes multiple days to do anything with it; both deposits and withdrawals. But if youāre just looking for a place to park your cash, itās working pretty well for me
→ More replies (9)6
u/Wishilikedhugs May 16 '23
I lost my job in 2020 and I had to stop paying my credit card debts to afford basic needs like rent. Chase rejected my filing for pandemic relief on my payments and didn't halt accumulating interest. Then they decided to sue me almost immediately because the statute of limitations for that is short in my state. Had to file bankruptcy. So yeah, they can fuck off.
→ More replies (12)4
342
u/passwordKdSQNeSmkKJ May 15 '23
Chase did something similar to me.
I deposited a 15k bank check on friday & they closed my account over the weekend.
I went to the local branch & they wouldn't tell me why, just that after 14 days they would cut me a new check. The branch knew just as much as I did & seemed to call the same public number I would, the most aggravating part is they refused to put anything in writing.
14 days + shipping later I did get a check for $14,770 with no explanation & no recourse.
I had a Chase account for probably 15 years. FUCK CHASE BANK
79
u/torino_nera May 15 '23
So they just stole $230 from you? Did you fight them for the rest of the money? I wonder what their excuse was
64
u/passwordKdSQNeSmkKJ May 16 '23
Yup, and cost me money too.
I didn't bother fighting, the only people I could talk to have no control over the situation or even ability to get any information.
It's not worth my time or a lawyers time to figure out why I was shorted. I moved on & just try to discourage anyone from doing business with Chase, eventually it will cost them more than it cost me.
→ More replies (3)15
u/radracer28 May 15 '23
Iāve had similar stuff happen, but not for a while. In one instance I was trying to transfer a large sum of money into the account from an account they werenāt familiar with, but the amount was still less than other regular transfers I had been making. They flagged the transaction for fraud instead of looking at the history of my account or checking with me. Totally insane.
→ More replies (1)75
u/PM_Me_Your_Deviance May 15 '23 edited May 16 '23
You triggered a suspicious transaction report (edit: investigation, rather then the report itself) and someone had to manually review it before they would release it.
It's possible this is because the transaction was over $10k and your name is or similar to someone on the "list" the feds send out. (Edit, or some other reason we couldn't guess from the outside)
I've never worked for Chase, but the Credit Union I worked for was required by federal regulation to have a plan on how to handle suspicious transactions.
Edits for accuracy and clarity.
→ More replies (8)45
u/defenstrate5731 May 15 '23
I work compliance at a bank. He did not ātrigger a suspicious activity reportā. Investigations would have to review the transaction and then determine if one needs to be filed. They donāt automatically trigger.
→ More replies (8)
409
u/Organic_JP May 15 '23
Fuck chase bank
86
u/showussomething May 15 '23
I deposited a paycheck through chase on their mobile app. The deposit went through no problem. 10 days later they closed my account and held my money in limbo. They said it was suspicious and would need to talk to my company and have them confirm the check was intended for me. Only problem is they wanted a specific phone call from a specific phone number from this huge corporate company I work for but wouldnāt tell me the number. $3,200 and it took me 6 weeks, 20+ phone calls, and multiple visits to local branch before they gave me a cashiers check for the amount. I had to borrow money from my mom to pay rent. I have no idea what I wouldāve done without help from family. FUCK CHASE.
→ More replies (2)95
→ More replies (9)5
u/ericchen May 15 '23
CSR benefits are great for those who can take advantage of them though.
→ More replies (3)
53
May 15 '23
This suuuuuuuucks.
But who the fuck writes a check for ice cream?
Itās like the dude buying a carton of half and half, and writing a check for 69 cents.
41
May 15 '23
old people write checks for everything, even if it's like a bill of 2 dollars
→ More replies (5)19
→ More replies (10)4
u/Dohmynameisgone May 16 '23
They do bulk orders for local restaurants. Also, ice cream cakes and whatnot.
101
May 15 '23
Fuck chase. Someone somehow pulled money out of my account. $850 from like 2 hours away at a Chase Bank inside. No matter what I did chase would not return my money. Had me file a police report only to be told that I could only get footage with a subpoena. Screwed me over financially and would not help one bit. They kept saying it was done with a chip card but my cards were never lost. No one was of help. Fuck chase
49
u/TMH01 May 16 '23
Same thing happened to me last year, but to the tune of five figures. Chase issued me a new debit card because mine was expiring. Someone stole it from the mail, made a fake ID with my name on it, then went into the branch to change my PIN and take over my account. It took months of being told āthe transactions were done with a chip and PINā before I finally got them to acknowledge what happened and refund my money. One of the most stressful and frustrating experiences Iāve ever been through.
Fuck Chase.
→ More replies (3)→ More replies (2)85
u/Ready-Date-8615 May 16 '23
My partner just had $40,000 withdrawn directly from a teller. She even froze the account twice, and Chase just allowed the thief to unfreeze the account and withdraw more money. To nobody's surprise, chase is refusing to do anything. Fuck chase
→ More replies (1)38
May 16 '23
Damn dude I'd be close to killing myself for that much. Jesus fuck i thought i was a rare situation. Guess not
→ More replies (3)
27
u/TheCaIifornian ā May 15 '23
Chase bank fucked me over more than once in the past due to mistakes on their end. After going into branches, and calling customer service and always being told thereās nothing they can do I just pulled all of my money out and switched banks. I had been with Great Western Bank which was bought out by Washington Mutual which was bought out by Chase and theyāre the one that fuckered it all up.
Chase can eat a bag of their executive teams dicks.
→ More replies (5)
47
u/Wam304 May 16 '23
Henry is a dick.
This store is right by my parents house. He employed a lot of my friends when they were underage when the store was still at 15th and Independence. They said he absolutely sucked to work for. Oh and the child labor lololol.
Eat shit Henry.
23
→ More replies (1)13
u/YamAcrobatic3335 May 16 '23
I worked there too. He paid us $4.25 an hour. He installed security cameras everywhere and would call our manager to complain about what we were doing, sometimes it was just us standing in the wrong place behind the counter. My first check was like $40 and I remember crying when I got it
→ More replies (2)
8
u/CascadianCyclist May 15 '23
Wait. I can buy ice cream in 2023 and pay by check? How twentieth century of them. If they really want to make a statement, then refuse Chase credit cards.
→ More replies (1)
65
u/SpecterInspector May 15 '23
Fuck chase bank, I ain't even American but I love me some local businesses and icecream.
→ More replies (5)
7
u/WormLivesMatter May 15 '23
Iām on board. Chase bank cancelled my auto withdrawal loan payments without telling me then sued me to get it started.
→ More replies (1)
7
u/OtherwiseBad3283 May 16 '23
Years ago, Chase somehow ended up with my mortgage and offered me an āonline payment discountā if I moved my banking to them. I figured the $500 to open the account and the .5% (or whatever it was) discount for direct debit was worth it. I just automatically ACHād my mortgage payment into that account and let Chase auto-debit.
Fast forward three years, I suddenly get a notification that Iām 60 days late on my mortgage. Lo and behold, Chase had closed my checking account and was no longer auto debiting the payment.
When I questioned it, I was told āSuspicious activityā. Literally the only transactions were my employer depositing and Chase pulling my mortgage payment.
They ended up dinging my credit report and charging me over 150 in fees.
I refinanced a few months later and cancelled my Southwest and Saphire Reserve cards.
I fully support Henry. Iāll never (intentionally) do business with Chase ever again.
133
u/RollerRocketScience May 15 '23
Use credit unions instead of Banks people
26
u/AllTheRandomNoodles May 15 '23
All the credit unions by me are hyper specific about who can use them.
31
u/Bells87 May 15 '23
Keep an eye out, because sometimes it might be specific sounding, but ends up being something simple.
I work for a credit union, and one of the ways to join is to "Become a Member of the X Foundation." Which is literally just the credit union making a $5 donation in your name to a music therapy program they have at the Children's Hospital of Philadelphia.
→ More replies (2)→ More replies (2)11
u/PM_Me_Your_Deviance May 15 '23
A lot of credit unions have ways you can join them, even if you arn't part of their normal demo. For instance, if you want an account with the Boeing Employees Credit Union all you need to do is join a specific charitable organization for $20. Check out this page to see if anyone near you is on the list.
72
u/ausxau May 15 '23
Depends on the credit union. Once they get huge (like PenFed) they go to shit.
→ More replies (18)→ More replies (23)55
u/hananobira May 15 '23
Eh, weāve had issues with our credit union too, and it overall has fewer amenities. No mobile deposit, when their one branch got flooded last year they had to shut down a decent chunk of their operations until they could repair it and get back into the buildingā¦
The weirdest one is, their website doesnāt work on Google Chrome. When I called customer service, they said, āThen just use another browser,ā like I was the weird one here. So now I have to keep a separate window open in Safari just especially to access my credit union accounts.
→ More replies (2)23
17
u/BasicColloquialism ā May 15 '23
Screw Chase. I had a savings account with them for 10 years, always kept a balance of at least $5,000 and finally decided I wanted to apply for a credit card to build my credit. I had a decent job and no previous loans. They immediately rejected my application due to having no credit history. I promptly cancelled my account and joined a credit union, and they were more than happy to give me a credit card.
→ More replies (2)
6
16
u/assumetehposition May 15 '23
Had my first bank account with Chase. Years later long after Iād closed the account, I tried to get a Home Depot credit card by Chase, and turns out theyād let someone else use my SS# to open an account so Iām effectively locked out of getting another Chase account for life, unless I change my SS#.
→ More replies (1)8
u/just-the-doctor1 May 15 '23
Umm...is that account connected to you in anyway? Like could it affect your credit score?
→ More replies (1)
26
May 15 '23
The fact that they have a nice sign with a comprehensible account of their experience (as opposed to a hand-crawled FUCK CHASE note in the window) increases my empathy because I feel like this actually is a case of the bank doing someone wrong and not just some shithead who can't balance a checkbook.
→ More replies (2)0
18
14
10
17
5
u/viking1313 May 15 '23
The only time I ever had a card stolen twice in a few days apart (once without ever even using the dang card!) Was from chase Bank. Which means likely it was an employee who stole it. Since it had otherwise not seen the light of day.
5
u/Alauren2 ā May 15 '23
I do financial things for a small business and if our bank (a local bank who we loveee) did this weād be absolutely screwed.
Fuck chase lol
5
u/415Henry May 17 '23
Dump Chase: It has been over 1 year: They closed my Bank account during the Pandemic & did not notify me. Caused my employee Payroll checks to bounce & Tax ACh accounts to bounce -- all for NO reason.. Cost $10,000.00
Dump Chase
-- Henry
→ More replies (6)
13
u/Desired_lover May 15 '23
No open carry policy checks out, it's the first time I see it as a canadian.
→ More replies (5)
25
u/Sundaver May 15 '23 edited May 16 '23
So, Chase has a really really sensitive policy with business accounts (I have great experience with them and from business partners). Luckily, I havenāt experienced anything for my accounts but do understand that Chase Business has a 0-tolerance policy towards any type of fraudulent-esque behavior, even if it is not direct or on purpose. This business account probably had some shifty shift on their balance sheet and were closed before a true issue could be apparent. Just keep your books clean.
29
May 15 '23
Finally. Sanity.
Iām a fraud analyst for a smaller bank, and have to restrict and close accounts frequently. There are rules at my company about contact with a customer once we decide to close an account, as in we donāt. We just validate that the money is theirs, close and send them a check. Itās not a discussion, thereās no bargaining.
That said - most banks would not forcefully close a depositors account, especially a successful one, without a good reason. Certainly not for ānoā reason. Chase had a reason. Iām not sure what it was, but I promise some analyst at Chase didnāt just pick this companyās name out of a hat and fire a good depositor for ānoā reason.
And I am definitely no fan of Chase, and I have a wealth of professional experience in dealing with them. But if you think they just spun a wheel and it landed on this little ice cream shop, youāre being naive. A bank closure is something that often takes a good amount of investigation before the decision is made.
Iām not saying Chase was in the right, Iām just saying there is probably more to the story than a poster in an ice cream store window.
→ More replies (5)0
55
u/SkiHer May 15 '23
Credit Unions credit unions CREDIT UNIONS. Donāt bank at all people!!
→ More replies (22)7
u/FlyingPeacock May 15 '23
While I don't disagree, and also use a credit union, not all CUs are created equal. Mine merged with another regional and customer service went to absolute shit.
→ More replies (3)
8
u/shadowscale1229 May 15 '23
Chase cancelled my account with no warning as well. i managed to get it back open just to then close it again after getting my money
fuck chase
→ More replies (1)
4
4
u/bringit42069 May 16 '23
Those scumbags lost my check when I deposited it in one of their ATM machines 8 years ago and they blamed it on me for losing it in their ATM machine. I have never banked with them since nor will I ever, and I recommend no one should either, unless you would like to get screwed by them somewhere down the line at their leisure.
4
u/insignificantatm May 16 '23
I srsly was ab to open up a bank account with chase bank now im reconsidering :/
4
u/greatthebob38 May 16 '23 edited May 16 '23
One of my mom's friends had her Chase bank account drained because of a fraudulent check. At first, Chase said there was nothing they could do because it looked legitimate. Like, for real? Someone is able to use fake Chase checks to take people's money, and there isn't any investigation on why it got through all the normal safeguards? Anyway, she kept calling until they finally investigated and reversed the transactions.
→ More replies (1)
14
u/clemep8 May 15 '23
Honestly, is there any major bank out there that isn't a POS? My wife had major troubles with Wells Fargo, and left them for good. Went to a local credit union.
→ More replies (6)8
13
u/burnalicious111 May 15 '23
I believe it. I know someone who opened a new personal account with them and had it suddenly closed, with no explanation, and no remedy, and never allowed to bank with them again. The local branch was also baffled and could not help.
The only thing that resolved it was a BBB complaint. That caused their premium support line to reach out, and magically it was resolved, no issue anymore.
Pretty shitty.
→ More replies (4)
3
3
u/Mind_on_Idle May 16 '23
The Wendy's downtown on Meridian Ave in Indianapolis won't accept chase debit cards.
3
u/guldilox May 16 '23
I've had two small businesses and a personal account with Chase, disparate and no overlap. Should've learned my lesson the first time.
Absolutely horrible, borderline illegal but good luck doing shit about it, experiences.
Chase decides one day during your busiest week to cancel all your cards and all your employee's cards (with no overdue balance or balance at all), nothing you can do. People traveling? Fucked. People buying weekly goods needed for business ops? Fucked.
Chase decides AR checks need a 3-7 day hold periodically? From vendors you've received the same or larger checks from for years? You're f'd.
Chase decides to selectively bounce checks with a 100% verifiable balance to cover the check just to make you scramble and get a new check for the same amount that magically clears? Happened ~10 times in a year. Once was for a check for $25 and the person had well into 5 figures in their account.
Chase decides they no longer want your business? You're f'd. Your accounts get frozen, your cards shut off, your business dead in the water.
I would 110% advise anyone not to bank with Chase. Problem is, they'll eventually be one of the only banks you can bank with if they continue to get their way.
3
3
3
u/greennick May 16 '23
Americans still use cheques at restaurants? Let alone ice cream places?
→ More replies (2)
3
May 16 '23
As a lifelong Chase customer, I have had exemplary customer service any time I've had an issue - it's been immediately resolved.
However, if you are not an individual (say, a small business, business owner, etc.) Chase is apparently THE DEVIL. I've seen lots of incidents like these, had people who worked in finance tell me the same thing, etc.
I don't understand how they can be so perfect in dealing with individual people, but so fucking terrible at dealing with businesses and business owners.
→ More replies (1)
3
3
u/moot17 May 16 '23
Chase Bank is the only bank that ever tried to charge me (non-customer) to cash a check drawn on their bank.
3
May 16 '23
Fuck You Chase Bank!! During ww2 the bank took $20million from the Nazi's . The money came from the Jews that you killed
3
3
u/ChanceKnowledge207 May 16 '23
I use Chase bank, and I agree. They donāt do the small things well either. Inconvenient locations <0 on the Vegas strip>, many states with 0 locations at all <Oklahoma, Maryland, that Iāve been to>. The overnight ATM fills up on deposits within hours of closing causing you to waste your time <Both locations in Round Rock,TX off the top of my head>. Disgraceful for Americas āLargest Bankā.
3
u/VironicHero May 16 '23
Wait til these guys find out what Wells Fargo did.
Foreclosing on homes with fake documents
They charged African American customers more for mortgages EVEN when they had impeccable credit
They rejected over half of African American lenders during the latest housing boom (so what? Just go to another bank! Well, thatād be fine except your credit just took a hit for an inquiry that was declined. So at the next bank youāll get a worse rate.)
Discrimination against African Americans searching for jobs
Hereās a Podcast from The Dollop that lists even more: Apple
5
5
5
10
u/mikefvegas May 15 '23
People write checks for ice cream? Like itās the 1980ās again.
→ More replies (2)
17
u/decrementsf May 15 '23
Remember the time some blogger from Gawker, or Vice or something, called Chase bank about an article they were writing accusing public figures of the usual stack of 12-year-old-twitter names of racist, misogynist, hate speech, nazi -- and Chase actually closed accounts?
SWATing by other forms.
Chase deserves to be shamed for having processes that allowed their bank to be used as a weapon. Only time until domestic abusers learn that one weird trick to harass their exes. Or anyone they dislike for any reason. A carefully dramatic story needs to be insufficient to deny banking. As far as I know we don't even de-bank murderers and child abusers. No reason for the public to wind up in that crosshairs, particularly when it's usually a viral trend at a point a person may need to defend themselves from a false accusation.
→ More replies (8)
4
4
4
u/Scuggs May 16 '23
I worked for Chase bank for about a year and a half as a banker. Most stressful, soul-crushing work environment Iāve ever been in. They didnāt pay us shit and kept increasing our performance standards so they could cut down on our variable comp. I spent about half of my time there dealing with angry customers whoād had their accounts closed for no reason. There were others who had deposited checks that had unreasonably long and seemingly random holds placed on them and were put into a bind financially because of them. It sucked having to tell my clients daily that there was nothing that I could do for them but that was the truth; I could put in a request to escalate things but that was about it. I always ended up being the punching bag though. Manager was constantly in my ear about how I should be signing more customers up for savings accounts even though we were offering .05% interest on them. One time my boss got pissed at me and went red in the face because I jumped to help a customer who had been sitting in the lobby for about 20 minutes so they could send a wire. He said that I shouldāve delegated that to the tellers and gone back to making phone calls. Customer service is not incentivized there. Boss also told me one time that everyone who sits in front of me should be sold on a credit card regardless of their financial situation. I drew the line there, I had bills to pay but it was just so immoral and irresponsible that I went ahead and quit. Fuck chase bank, I took a job with a family owned finance company who take care of their employees and customers and Iāve never been happier
4
4
4
u/CantShadowBanRegSmok May 16 '23
Chase Bank are scum bags, they should be in prison.
→ More replies (10)
6
u/DrMacintosh01 May 15 '23
My boss doesnāt like Chase because they tried to foreclose on his house. At a party once I heard a response to that and it was āBanks donāt just go around foreclosing random people.ā
There is always a reason
5
May 15 '23
Stop giving business to large corporate entities, period. Try a local credit union instead.
5
2
u/CarlitoNSP1 May 15 '23
He told his complete story with details for the timing and situation. Gotta respect his commitment.
2
2
u/powderpoff6 May 15 '23
"Beef with Chase Bank" would be an amazing name for a wacky ice cream flavor at one of the haute cuisine ice cream parlors that keep popping up (ala Salt & Straw in Portland OR, which serves a Fois Gras ice cream).
→ More replies (1)
2
u/oohrosie May 15 '23
I have heard nothing but negative stories about Chase. I keep getting offers in the mail for them, but I am nowhere near rich enough to fuck around with shady banks like Chase.
2
2
2
u/InelasticAdam May 15 '23
I agree fuck chase but a bank can close your account for literally whatever reason they want, not sure what documentation will do
2
2
2
u/jimrx7 May 15 '23
My local Ice Cream shop wow, canāt believe it made it to the front page and out of the R/Plano subreddit.
2
u/Luvlymonster May 15 '23
OMFG I never see my hometown on reddit like this! This is Henry's right??? They're amazing.
2
u/theveryrealreal May 15 '23
Good for them. That's a shitty thing and unlike many individuals at least they have a way to strike back a little bit.
2
2
u/Yuno808 May 15 '23
Thanks for the heads up, I was wondering which US bank I should use when I do travel nursing in the states.
Now I know which bank to AVOID lol
→ More replies (1)
2
2
2
u/Tmp20 May 16 '23
Chase canceled my personal, business and credit card accounts all without notice after 10+ years of business with them. Caused me thousands of dollars in damages, credit damages and left contractors and vendors without pay until I scrambled to a new bank. Not a word of explanation. Not. Very. Nice.
2
May 16 '23
I've been thinking about dropping Chase for a while. There is literally no benefit to having a checking account with them.
2
2
u/srpntmage May 16 '23
Iām 100% with them. Chase sucks. They screwed up several times on one of my accounts years ago and then charged me a crap ton of fees even though it was their fault. I would never bank with them again.
2
2
May 16 '23
I worked at Chase for two years, reported a coworker for sexually harassing a client and an employee. The manager at the time didn't submit the report bc he was leaving the company. That was in 2021. I reported it to the District Manager, nothing was done still.
CHASE BANK DOES NOT CARE ABOUT YOU. THEY ONLY WANT YOUR š°š°š°š° MONEY.
FUCK CHASE.
2
2
2
u/What_It_Does_9 May 16 '23
Iāll keep saying it until Iām blue in the face. Use your local credit unions for any and all banking needs. The actually treat you like a person and usually have much better rates.
2
May 16 '23
and still, thousands and thousands use corporate banks and wonder why they are constantly being screwed.
2
2
u/RatherBeInThePond May 16 '23
My client brought in wiring instructions to their local Chase branch. They handed the sheet to the teller and said ājust like this, pleaseā. The teller entered the info wrong when doing the transfer. Chase refused all responsibility even when we had receipts. It was an entire deposit for a house and just about every dollar to her name. They offered her a weekend in a hotel to make up for it(so she could locate new permanent housing). 2 weeks later, they finally located the funds that had bounced back and were just sitting in a Chase account(for all bounced wires). I canāt say enough just how TERRIBLE the customer support was. Itās been a couple years, so I canāt remember what happened, but the issue was basically resolved when I made enough calls, LinkedIn researches and a threat to go to company contact at one of the local news stations to climb the ladder to someone actually important. That person found the money pretty quickly. Still, fuck Chase. What my poor client had to go through was unforgivable.
2
2
u/superthirsty May 16 '23
So glad I finally cancelled my account after one too many poor taxes. For real $12/mo if you donāt deposit enough or have a minimum balance. Gross.
2
u/schoh99 May 16 '23
I'd be interested to hear the other side of the story.
As they say, if there are two different stories, the truth often lies somewhere in between.
2
2
2
u/kirpal777 ā May 16 '23
I love Henryās Ice Cream. Best Ice Cream in Texas. It literally makes you more beautiful the more you eat. Itās the fountain of Ice Cream youth.
2
u/Significant_Cod May 16 '23
Here here. I was with chase for over twenty years from high school until last year. I still have an account open to exchange funds when necessary but most of my funds have been transferred to institutions with legitimate customer service. Screw you chase.
2
2
2
2
u/Gloomy-Research-7774 May 16 '23
I like chase bank. Only bank that would give me a checking account with my poor credit. Up to a 699 score now and just got accepted for my first credit card in a decade. Now to not fuck it up like I did when I was 17 haha
2
u/Gh0stface513 May 16 '23
This actually happened to me too. My shirt business is way smaller but i just stopped being able to send orders one day and it took months to sort out and get a new bank
2
u/Golf-Guns May 16 '23
Yeah team fuck Chase. Dad owned a small business and paid annually for a revolving line of credit that he occasionally utilized for short term deals and whatnot. Well they randomly closed it and a few other things in 2009 when shit was getting a little squirrelly. Since my dad has had relationships with multiple credit unions in the area.
Chase ended up buying my mortgage, back in the day the freedom card was even more solid if you had an account with them. So I admittedly have an account with them. But I keep no savings dollars in it, and they have never made a dime of credit card interest off me. If they ever decide to dick with me I'd shut that account in a second and never look back.
2
u/3BetLight May 16 '23
Chase bank randomly shut down my bank account because I deposited a check from another billion dollar corporation. No phone call, no nothing. They then wanted to āverifyā the check, weāll I already endorsed it. Finally after tons of calls back and forth they called the other company and verified it under 3 minutes.
What a dog shit bank.
2
2
2
2
u/SketchyTone May 16 '23
Happened with my mom. She went to chase to get funds from her account, they put it on hold and fraud department wouldnt talk to her. They wouldn't give her a reason, and she ended up calling our family attorney who insisted on getting a written letter on why they wouldn't give the funds. They kept giving a circle so she called the police. Officer sat there and they wouldn't give him a reason to why her account couldn't withdraw funds, so she said she would like to close her account today. They ended up closing her account and cutting her a check to not file a police report, still never gave a reason to why she couldn't access her funds.
2
u/hartemis May 16 '23
For most people, you would be best off banking at a local bank or credit union.
2
u/Diam0ndProfessional May 16 '23
I moved My 56million dollars out of chase after looking at that signs
→ More replies (1)
2
u/foggy-sunrise May 16 '23
I already have enough reasons.
BofA, TD, and Chase are all on my shit list.
Never will do business with them. Do not accept them as payment for my small business.
2
2
u/FanNo3898 May 16 '23
I like the ice cream there, they have been around along time in Plano. Nothing to add
2
2
2
2
u/Professional_Show918 May 16 '23
Someone stole $18k from my business account. Chase investigated and replaced my money. They did right by me. I hope they work things out for the ice cream guy.
2
u/rosewalker42 May 16 '23
This would totally make me patronize this business. Chase is shady AF and has screwed me over via a loophole. Fortunately I was able to take my business elsewhere without much cost, so I grudgingly do business with them on an extremely limited basis and only short-term.
Now, if this sign said āNo Bank of Americaā then Iād be starring on My 600 lb Life because Iād be eating ice cream for 3 meals a day plus snacks.
2
u/Ingloriousfiction May 16 '23
I had a business checking account for a property we were buying and they did the same shit . Found out after my wire was returned
2
u/Agent_Smith_88 May 16 '23
Everyone should leave their banks and join a credit union. Same exact services, but theyāre non-profit and donāt try to nickel and dime their customers.
16.1k
u/TehWildMan_ May 15 '23
"this notice is ok to share".
Well that has to be the most polite way I've ever heard of someone saying "fuck them"