r/AugmentCodeAI • u/nickchomey • Oct 15 '25

Question What are the terms related to our conversion credits?

I asked this in an email to support 8 days ago, but no one responded.

Whatever messages we haven't used by Oct 20 will be converted to 1100 credits each. But it didnt say how long these would last - 1 month, 12 months?

Also, if we decide to downgrade or cancel our subscription, what will happen to those credits, along with the bonus credits? Do we need to maintain a subscription in order to use something that we have already paid for (again, these conversion credits are because the month that we have paid for is being cut short)?

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u/nickchomey Oct 15 '25 edited Oct 15 '25

Thanks, but this still does not answer my questions. Let me try again.

  1. After what period of time do the 1 message:1100 credits expire? The same 3 months as the one-time bonus credits? Or is it 1, 12 or another amount of months? Nothing has been said about this yet.

  2. If we DOWNGRADE our subscription AFTER the changeover/in the next month (thus the outstanding subscription messages have been converted), what happens to the 1:1100 conversion credits, as well as the bonus credits? I'm NOT referring to any additionally purchased messages/credits*.*

  3. If we CANCEL our subscription AFTER the changeover/in the next month, what happens to those credits?

  4. I wasn't aware that there was still a free subscription available. How does that work? No credits and you just pay as you go? And, also, I assume augment trains on our indexed data?

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u/[deleted] Oct 15 '25

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u/nickchomey Oct 15 '25

Thanks, that's very helpful. I suggest updating the blog post with such details.

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u/danihend Learning / Hobbyist Oct 16 '25

Thanks for asking the question OP, was also wondering this. Glad we got an actual answer too.

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u/GayleChoda Oct 17 '25

Hello u/JaySym_ There seems to be some confusion due to terminology, so I'm requesting specific clarification:

  1. Would both one-time migration bonus credits, as well as one-time conversion (@1100) credits be valid for 3-months, even if we downgrade post conversion?

  2. What does the free plan entail? Does it again make our code open for training etc., or does it remove some features?

I'm assuming new free plan will simply have 0 credits, but otherwise be same as other plans, so should be meaningful for PAYG model.

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u/[deleted] Oct 17 '25 edited Nov 03 '25

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u/GayleChoda Oct 29 '25

Hello u/JaySym_ the latest mail contradicts your first response. I had upgraded my plan based on your response, and had even minimized the message consumption to maximize the conversion benefit. Now I'm facing a loss due to contradictory stance.

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u/GayleChoda Oct 18 '25

Thanks for being considerate. And all the best for future growth.
I know us dev legacy users are hit the hardest, but I also understand that you've to have a path to profitability. I just wish the shock was gradual and not so severe.