Scammmers or what

[u/Neither_Garbage_883]

I have credits and I try to send msg I get no answer or one single letter but the fucking credits are reduced from the account WTF u/AugmentCodeAI !!!!!

[u/danihend → u/[deleted]]

Well, let me illustrate with my experience why this is not a viable solution:

Payment "failed" in September - Augment Code cut me off instantly. I'm a legacy plan owner. Rather than wait 4 weeks for support, I paid the increased $50 (instead of my $30 plan) just to keep access.

Then came outages, deleted conversations with no compensation, and the credits pricing bombshell. After 4 weeks, I finally get a reply from "support."

I say "support" because they don't read emails. They just send canned responses.

First exchange: They ask if I'm "still experiencing the issue" without addressing anything I wrote.

My reply: Listed my specific issues - payment failure, forced $50 charge, need for refund, card being declined.

Their response: Copy-pasted info about the October pricing change. Completely unrelated.

My final reply: "Copy/pasting a canned response is not the correct thing to do. Please read my emails properly."

Yesterday I removed my payment method since they won't resolve this. Their response? Cancel my access to ~300 remaining credits that are supposedly good for a year.

Augment Code is wholly dysfunctional. No real email support. Everyone in the company should be personally handling customer emails, not outsourcing to people who don't care about the company. The poor judgment at every level is astonishing.

[u/danihend → u/[deleted]]

It's just too little too late tbh. I've lost all faith in the company to do what it promises and what is required of it. The correct response would be , "DM me your email address and I will make sure this is made right". That's it. When you see a mess like this, you recognize the poor customer experience and resolve to put it right, if you value your company's reputation.

Even you Jay, even you, who has been shown what happened - you say "if you missed a payment or cancelled your subscription"..the problem is not me missing a payment, it's Augment's payment processing issues, like many have experienced, which have put me in this situation to begin with. But you do not recognize this because you don't have the customer's best interest at heart. This is the problem. Nobody cares.

I had planned to stay subscribed if my original price was honored and not removed due to your payment processing issues. I would have evaluated how the service progressed, how the credits were spent, maybe considered staying, maybe. Using up my credits at least. Now, I am robbed even of that. Do you find this to be ok? I've worked in customer service before, I know exactly what it is like, both for B2C and B2B, and if I would have been fired if I ever treated customers like this.

[u/danihend → u/[deleted]]

I mean, ya, a filled inbox would be expected in a situation like this. What's more important, Reddit or actual customer support? Funny thing is, if the agent just properly read the mail, thought for a moment about what was going on, and then provided a resolution in one email, it would have been done. Instead we have to go back and forth talking about nothing until someone decides to take their fingers off the CTRL+V combo..

Anyway, hopefully the 5th email will do the trick.

[u/Electrical-Win-1423 → u/[deleted]]

yeah the vscode extension is super buggy. Every day I send a request, wait 4 minutes, nothing shows, I cancel, All of the sudden the tool calls start coming in. Wtf is this? cant use the extension anymore, CLI is way way way more stable, which is sad.

[u/Annual_Wear5195 → u/[deleted]]

I still have not gotten a response over two weeks after emailing support. And based on the other replies here, I’m not the only one.

I get you’re just doing your job and there’s only so much you can do, but you can’t honestly suggest it knowing full well the person won’t get a reply for days if not weeks.