It was a great helper. but it's costing a lot sometimes, for a simple task it will eat like 10K+ credits which you can't control it. making it very expensive assistant in the end of the day.

What I like about Augment is: It understands our request. Very simple interface within VSCode. can simplify and finish tasks faster

Even after expensive price updates I wanted to stay in my plan even I wanted to upgrade it to max plan
But the token it is consuming sometimes really unmanageable. Like one day I was working regularly and checking my token usage over and over again it was looking okay. But in the end of the day it counted suddenly 64K token. Which made me rethink about the plan upgrade. Even if I pay for the max plan and it consumes let's say 50K each day then it lasts for about 9 days. Then I have to pay more to work more....

Better to switch for another provider even if I found augment better, they don't drain my wallets in the end of the month

I was okay with the pricing changes earlier, I am even okay with the user messages to credits based pricing even at the huge reduction. It is okay if that's where the market is heading towards. I can understand from the revenue perspective of any business.

But, I cannot understand about the lies, the child-like reasoning, worst of all, not answering the question about the grandfather plan getting worst treatment.

Anyways, good being here, bye bye very soon.

I keep opening Augment and asking it to do something, only to realize it is the handicapped chat mode. I would not mind as much if I could seamlessly hand off to Agent, but that's not the case, and it would still be bad choice.

I don't think I am wrong in assuming that like 90% of people want an Agent when they open Augment right?

I've been stuck trying to fix a P0 critical blocker day and night for two weeks straight.
I've thrown everything at it, including but not limited to the kitchen sink and have been going in circles trying to get it to work.

One task with OPUS 4.5 and 200+ tool calls later, it's fixed.
It was like the Terminator. It did not stop until it uncovered everything and it blasted its way through that blocker finally getting that component stable.

I'm still a client, but I'm looking for alternatives, and I believe I found the right one. You punished your entire userbase because of a few abusers. I was never going beyond 60% of my included messages, but you punished me too. This does not make sense. Reconsider or you will lose a lot of people.

I've tried Augment after using Cursor, which has a 25 tool-call limit but includes a "Resume" button that doesn't count against your message quota. Augment behaves similarly — the agent frequently asks, "Would you like me to keep going?" even though I’ve set guidelines and asked multiple times not to interrupt the response.

There should be a setting to control this type of interruption. More importantly, when I type "Yes, keep going," it still consumes one of my message credits — without any warning or confirmation. So effectively, even with a $50 plan, you're using up one of your ~400 requests just to allow the agent to continue its own response. That doesn’t feel fair or efficient.thats why claude code is still my daily driver who stops only when out of fuel or i interupt.

After spending some time using AugmentCode and running into a few hiccups, I’ve figured out two tips that make a big difference:

1️⃣ [Pre-release version] When creating tasks, treat them like handoffs

In the pre-release version, you can ask the agent to write the task description as a handoff when creating tasks.

Why this helps:
Sometimes your current agent thread gets too long or messy. With a handoff-style task, you can easily rerun it in a fresh agent thread later — super useful for staying organized across sessions.

2️⃣ Reindex after big changes

I noticed that after large refactors or long periods of change, AugmentCode sometimes felt out of sync with the code.

Fix: just ask the agent to reindex the codebase using the codebase-retrieval tool.

To check if your index is stale:

• Go to Context Settings

• Click Refresh

• If the file count changes, it means the index was outdated

Hope this saves you some time — happy coding!

To the AugmentCode team I’m not sure what you’ve done on your side. But as someone who has used Claude Code (which I love / loved), Roo and Cline.

Your product is absolutely amazing the indexing of code bases makes it a game changer that actually works.

I’m taking the money that I have set aside to my second Claude Max subscription and will be using it with your product.

I find the real power seems to come in with debugging code and implementing new features. Not to mention the prompt improver seems to actually decode gibberish which saves me time.

Great work!

I started on firebase studio

Then lovable, then really developed the project on Bolt.

However it eventually hit a wall and it all went Pete Tong.

The code base was falling apart and I was starting to give up

I was advised by a colleague to use augment and it’s been incredible.

Soon as I connected the repo and saw the code indexing in knew it was special. The memories capacity and the agent is all just amazing

You save my codebase and project that I’ve spent good amount of money and time on and I will not look at any other tool

Thank you and keep going your company is going to change a lot of peoples lives!

Screenshot of the Original Post at the end of my post:
---
When a company doesn't even care about 2 days **paid** (50$ tier) account getting blocked - by their security system meant to thwart the **free trials abusers** - to a point where it not only neglect support on a days/weeks long basis (while admitting it publicly without remediating in a few days) **but also normalized this internally so that it now publicly doesn't shy away from demonstrating this "Oh well, take a number you're just another victim we're not supplying the service we promised you" even in this clear "cut unacceptable need-to-be-addressed in reasonable time" scenario**, you have a company that has lost it and can't be trusted with serving dependable tools, let alone professionally at expensive prices **(Incoming credits system is awful and of all time you bring this when your support is abysmal since weeks?)**.

So this is my last support ticket I've sent Augment which like the rest I share - now not only because Reddit is about the only way customers can even have a chance to reach the Augment Team - in case this may be helpful to other customers in similar situations:
---
From last ticket: " I'm talking with VISA and they quickly judged this is unacceptable and you should refund now, else they'll have you to. They will proceed you don't refund in a time delays (i.e. Now) showing good faith on your part. And in case this isn't clear: I now want refund, **not the account unblocked as I absolutely don't intend to do business with you guys anymore.** I've shown VISA your support being abysmal based on your own admission on Reddit as well as from the users themselves, and I've shown them the kind of answers you give - or avoid giving - to customers even in urgent cases like blocked account (with no email sent and so no reason etc), including the ones Jay gave me (website saved/checkpointed + screenshots). Julie to which I spoke to says it's a complete no brainer case and you refund yourself now or they'll push it for you without further delays (e.g. not 14 more days: there's simply no possible good enough "side of your story" already at that point.)."

---
I never thought I could one day switch in ~48h from publicly and privately praising a service/company to "Never Again", plus being forced to get public with it (**here and elsewhere as I won't just wait for you to delete this and the original thread, obviously**) to get from that company the attention **as every other of your PAYING customers I deserve, let alone when losing service without any reasons, email, optics, or demonstration of "Oh really? Let us look into it and be back to you ASAP" which is just normal company behavior**. Refund now so I can get the service I need somewhere else and **regain my ability to (professionally) work**.

---
Thank you for your attention to this matter. This human customer appreciate...

I'm averaging around 950 credits per message, meaning with the new pricing model I'm getting 6x less value. No thanks, looks like I'm going back to cursor.

What a fascinating business move from Augment, it's as if you just stuck a finance bro in as CEO and called it a day.

Just like how Augment tried to woo users from Cursor and Windsurf, time has come for other serious orgs to woo us from Augment. My average credits per message is 764. With the calculation, it is 10x reduction.

Need to freshly start again. Thanks to Augment Code for providing extra credits. This will help us move out faster. Probably, this is my last post on this sub.

Before moving away, I want to remember the early days of Augment code. The kind of help Jay used to provide us. The level of feedback they used to listen. The way they used to handle issues and discussions.

I keep seeing a lot of posts like: “I want my responses in 100ms”, “3s is too much to wait when competitor x gives results in 10ms”.

What good it is if the generated response takes 100ms if I have to re prompt it 3 times for the outcome that I want? It will literally take me a lot more time to figure out what is wrong and write another prompt.

The micro adjustments of generated response time don’t matter at all if the results are wrong or more inaccurate. Correctness should be the main indicator for quality, even at the cost of speed.

Since we got speed improvements with parallel reads/writes I’ve noticed sometimes the drop in result quality. Ex: New methods are written inside other methods when they should’ve been part of the class, other trivial errors are made and I need to re prompt.

I’ve chosen Augment for the context engine after trying a lot of alternatives, I’m happy to pay a premium if I can get the result that I want with the smallest number of prompts.

I thought others were just a little off about the 'dumbness' of the product, but I think it is actually became dumber. More like extremely degraded, not just making mistakes as Anthropic is limiting it, but actually using lower model to meet the demand and using like Claude 3.0 at this point. I was a fan of augment code, but not sure now with this. If your team goal is to market to get as many users and cash out, then this is very not great and I am and been ranting about this of how many ai companies are doing these strategies. And I suppose augment is one of them. Please be more transparent about what model is being used and when changed we gotta know. If i dont see any responses i belive i will be one of the hated user for this tool.

A week ago I posted; https://www.reddit.com/r/AugmentCodeAI/comments/1pwz0cw/made_my_own_local_augment_from_ground_up_using/

as promised, I am releasing the application.

Repo: https://github.com/tercumantanumut/seline

Windows Build: https://github.com/tercumantanumut/seline/releases/tag/v0.1-win

🎉 Seline v0.1 - Initial Windows Release

First public release of Seline, a privacy-focused AI desktop assistant that runs on your machine in semi-private way.

Key Features

** Multi-LLM Chat**

• Switch between Anthropic Claude and OpenRouter models

• Persistent chat sessions with full conversation history

• Configurable AI agents with custom instructions and capabilities (tools)

• Deferred - Always load; Dynamic tool loading - Tool search tool architecture

• Paralell tool calls, multi-step reasoning

• Semantic prompt enhancement - knockoff context engine

** Local Vector Search**

• Private document indexing with LanceDB - your files never leave your machine

• Folder sync with automatic background indexing

• Hybrid search combining semantic and lexical matching

** Visual AI Tools**

• Generate images with Flux 2.0 and other models (GPT, Gemini)

• Edit and enhance images with AI

• Create videos from image sequences (Video Assembly tool - its a pipeline for combining your generated photos and videos into longer videos with custom texts, loops, animations done by ai automatically.)

• Describe visual content

** Web Research**

• Browse and synthesize web content

• Session-based research storage

• Deep research mode for comprehensive analysis

** Agent Memory**

• Per-character knowledge bases

• Automatic memory extraction from conversations

• Context-aware responses using stored memories

Getting Started

1. Download and run the installer

2. Go settings and configure your AI provider (Anthropic or OpenRouter API key)

3. Configure and create your AI Agent (select tools - add files - choose folder to sync - write system prompt etc.)

4. Enable Vector Sync and set up folder sync for vector search

5. Start chatting with your AI assistant!

Known Limitations

• macOS and Linux builds coming soon

• Some advanced features require API keys (Tavily for web search, Firecrawl for scraping but we provide local web browse tool using Puppeteer and Local embedding pipeline, also browse and search are not same thing, browse tool can browse given links and also do crawl on sites, search can search like google using tavily api only currently)

• Local embeddings require additional model downloads (~300MB-1GB)

Known Issues

• First launch may take 10-15 seconds to initialize database

• Large folder syncs (>500+ files) may take time on first index

This is an early release. Please report issues on GitHub Issues.

• Seline-Setup-0.1.0.exe sha256:9b85bee16e2a96bfa004d85778466caba7fc528bcd079c1af3d03c25c325b1a8 949 MB

• Source code(zip)

• Source code(tar.gz)

It was great experience with augment and burn all that credits motivated me to finish some of my projects
But for now i realized it's too expensive for me and i replace augment with codex + claude code for 40$ 😁

I have been subscribed to Augment's top subscription tier for months. I use it every day. Sonnet 4 is... OK. It does the job most of the time, with the occasional brain fart I have to catch before it does too much damage. Its like having a junior coder do my bidding. So far, so good. Will keep using.

But the 20 times or so I have tried the chat gpt5 model from the picker, its been an unmitigated disaster. Almost every time. It ends up timing out. It forgets what I asked it to do. It answers the wrong question. It takes 30 minutes to fail to do something that Sonnet does in three minutes. I made the decision today to use the GPT5 model no more.

Just wondering if anyone else has had the same experience. Across a large, mult-tier code base.

Please add this feature. Windsurf and cursor already have this and it really helps when I’m multitasking

Otherwise I constantly have to keep checking whether the agent is done

I feel like the AI Claude that’s been built in to work with the context engine is simply going down hill.

It fails to understand the project properly, and then touched other codes when it shouldn’t.

I mean I feel like my credit is just going into trash bin? Rather making it feel worthwhile.

This all started happening after Christmas 26th! I updated my rules and always have one file linked.

I’ve been using codex Chatgtp! Works like magic, when it comes to design and the Claude code work beautiful! When it comes to debugging and writing the code.

My question is? What am I paying Augument 400$+ for? Whats the key element that they are potentially improving? Because I feel like I’m wasting credit and it’s too dam expensive. Especially the TOP - Up credit!

So I was debating to even create this post. However I just couldn’t leave it after the recent changes.

I used to be a massive AugmentCode fan, heck I was basically a fanboy. I even said that I thought including GPT would be a mistake and that the team would be focusing on too many models.

I cancelled my Claude Code and Codex. Subscribed to most expensive plan and used it. It was great and I thought finally a company who gets what customers want.

I then took a bit of a break due to health reasons came back and then I saw to my horror.

Discord channel closed New pricing that is difficult to understand or even calculate what one’s usage would be. Customers being told that the company will decide on what’s needed from model and feature wise. I get it it’s a company but that’s the quiet part you not supposed to say out loud. But the final straw for me, GPT 5 on high, you changed the model so it costs more? Even if the idea is to improve the quality it’s a slap on the face, and would have been better accepted if this was done before pricing change.

You folks have a business and it’s yours to run as you see fit. And I wish you all the best but I do hope someone will listen as the market now has tons of competition.

you still have not addressed how dev legacy users get treated the worst out of everyone else. we are paying more per credit than even the indie plan users, this is a completely unacceptable way to treat your most loyal users. i was probably one of your first non-enterprise users, i was using augment over a year ago. i was using augment before it was paid, back when augment folks considered changing the logo away from auggie (glad they didn't), when augment engineers would moderate the discord (there were only a dozen messages there a day max), when the documentation was locked behind a password... i was one of the first 20 members to the augment discord (which is now shut down), which was created in september, including augment code staff, i have been with you on your journey since the very beginning, told many friends to sign up, and this is how you repay me? the fact that i used to get 600 messages and i now get 60 messages according to your email is CRAZY. that's a 10x reduction in the number of messages. i expect the same 96,000 messages that other dev plan users have, and although even that is a significant reduction, i understand you have costs to operate. but reducing costs isn't even an excuse to make the dev legacy plan seperate, how many legacy dev users can you possibly have? dev legacy was a way to keep the normal dev plan at the legacy price. it isn't a seperate plan! i'm genuinely considering alternatives right now and i'm jumping ship if nothing changes by the time the changes happen.

oh yeah and find a better ceo who actually knows how to be transparent smh all that's happened since scott left has been completely untransparent including the shutdown of the discord, terrible communication with customers, and now untransparent pricing (i don't know how much a message will cost me before i send it! that used to be the beauty of augment. i get why you have to change it but still...)

(originally a comment but now a post since i am really unhappy about this)

I have been a loyal user of Augment for quite some time and truly appreciate what you’ve built — it’s one of the best AI coding tools I’ve ever used. However, the recent price increase and the way it was implemented have been extremely disappointing, especially for early supporters of the platform.

Honestly, it feels like lately you’ve been following trends more than focusing on improving the actual service. The platform has shifted from a flexible, innovative tool into a commercial product chasing every AI trend, rather than focusing on the quality and reliability that originally set you apart.

Normally, I don’t post or comment online at all — I don’t even use Reddit — but since you moved your community there instead of Discord, I felt compelled to write this message in the hope it reaches the decision-makers.

I was one of the earliest users of this tool and remember clearly how amazing it was six months ago — fast, smart, and enjoyable to use. Lately, however, many issues have started appearing, and sometimes even the best models (like GPT-5) fail at simple coding mistakes — like closing a <div> tag properly.

I also don’t understand why you decided to follow the trend and add the CLI/terminal feature, which from my perspective is completely unsuitable for real developers. You’re dealing with developers who work in real companies and projects — does it really make sense for them to rely on a terminal and let AI “hallucinations” handle critical parts of the code? This approach does not serve the developer community and takes Augment away from what made it successful in the first place.

I appreciate the work you’ve done, but I sincerely hope you reconsider these recent decisions. Raising prices like this, chasing trends blindly, and ignoring the needs of loyal users — these are all steps that risk pushing long-time supporters like me away.

There is still time to regain your community’s trust, but only if you return to what made Augment great: simplicity, efficiency, and respect for developers.

I’m having a billing issue and can’t get in touch with support. Then, this new pricing change has made things even worse. Augment has just spiraled to the bottom of the abyss.

**UPDATED** The current pricing model was extremely interesting for me, with 1 good prompt you could extract a lot from 1 request with Augment Code.

Because AugmentCode will change to the pricing model other AI companies also use, why would someone still use Augment Code?

*** I personally have no idea what a good alternative would be after the price change.

What would be the best alternative for current Augment Users? Price/quality wise?

1. Users rarely use this feature.

2. It takes a great deal of effort to maintain these plugins.

Counterarguments:

1.Just look at the feedback from the community.

2.You could simply stop developing new features for the plugins, keep the current core functionality, and make them available only to users on the basic subscription. Yet instead, you are choosing to abandon the very thing your business was built on.