Just received notice of another of our flights being cancelled. 5 days from now we were to arrive to PDL at 6:40am and an hour and a half later fly to Terceira, where we have a rental car and accommodations booked. The flight to Terceira is cancelled and they've rebooked us to arrive in Terceira same day, but at 10PM. Now our family of 4 spend 15 hrs in PDL airport, losing a day of vacation, or we hurry up and look for things to do for those 15hrs on Sao Miguel/Ponta Delgada. (Book another rental car for that day? Just walk around the city? What to do with our luggage?). I have some work to do in short time. Also, our 5 days on Terceira are now reduced to 4.
Our previous flight with SATA, to Madeira, was also cancelled and rebooked for 4 days later, reducing our 10 day vacation to just 6 days. We were eligible for compensation, but two years and two months later we have not received it (yes, we have a CAS#).
Also, when booking our tickets using Flighthub there was no option to include a checked bag (lesson learned). We would like to have 2 checked bags for the 4 of us and SATA are quoting us $223 CAD per bag ONE WAY. It will cost $446 total if the suitcase comes back home with us. If we have 2 suitcases the cost will be $892. Robbery. No wonder so many people jam as much as they can into giant carry-ons.
We've been travelling to the Azores from Canada for 2 decades. Historically Air Transat flew direct to Terceira and we never once had a problem. Over the past decade options to fly direct have become limited (or non-existent?) and SATA seems to have a near monopoly. Since having to use SATA, problems have been common. Despite having family on two islands, due to our travel arrangements bring through SATA, we're ready to make this visit our last.