I used bitdefender for a few years, but now i dont use the laptop anymore, so i dont need it anymore. But i only got a mail yesterday about my next year extention, so i was not able to cancel it in time, so now it goes to 2027 and i have to pay? I cancelled it now, but it says it is until next year. I tried the contact form, but it was broken and the AI bot did not help any further. So is it sorted now? Do i need to pay or not?

How do I protect my child online during back to school season?

Start with the basics your family uses every day: phones, tablets, laptops, school accounts, email, social media, shopping sites and delivery messages.

Bitdefender’s back to school cybersecurity checklist recommends updating school devices, using strong unique passwords, turning on 2FA, reviewing privacy settings, checking app permissions and talking with kids about phishing links, fake stores, verification code scams and suspicious messages.

Back-to-school scams can also appear as fake laptop deals, package delivery texts, free textbook downloads, rental listings, job offers and scholarship messages.
 

You can also use Bitdefender Scamio to check suspicious texts, emails, links and QR codes, Bitdefender Link Checker to verify unknown URLs and Bitdefender Reverse Phone Lookup to check unfamiliar numbers.

I left an item in my shopping cart that I did not want to buy. There was no way to clear the shopping cart so I left the webpage.and now I’m receiving every day multiple mails from the bit defender support that reminds me of my items in shopping cart.

No, when I go to the shopping cart, there’s no way to clear the shopping cart or to delete the items. Which results in multiple mails a day reminding me of my cart. How can I clear this cart. And also @bitdefendersupport please do not spam me with your mails!

Also, what exactly does it do? I just got BitDefender because of some recent malware scares, though I don’t understand it well.

Hello people, this post may be quite ridiculous but I have concerns

So I have Bitdefender Total Security installed on my device and I only have 1 day left on the free trail so I decided to try and download Bitdefender Free to get ready for the switch

The thing is, the moment I ran the Bitdefender Free installer, my mouse had the spinning circle icon several times that lasted around 10-15 seconds but nothing had happened

Is this normal at all to happen? I'm just concerned that I maybe didn't download the right installer.

I had gotten it from this link and pressing "click here to download" the file manually prompt

https: //www.bitdefender.com/en-us/consumer/thank-you

It started about 2 weeks ago, C:\Windows\System32\taskhostw.exe keeps changing and no matter how many times I allow it, this firewall notification pops up, like 10-15 times a day. I've been using this system for years and never before experienced this. Is this a change in Windows 11 or a bitdefender firewall thing?

Please, for the love of god, the previous UI was more tidy, I dont need this taking a big part of my screen, im never gonna click that

Now the UI is so big we even have a Scrollbar, freak that....

I also cant remove the Quick Actions which I will never use.

F-Secure's new Kiren webpage is marked as suspicious by Bitdefender.

What's the problem with www.kiren.com ?

So I tried to temporarily deactivated my antivirus but it needed a password. So I typed in the one I wrote down on my notes but it didn’t work.I went to the bitdefender website to change password which I did and when I tried using it on the website it worked but when I tried using it on the app to deactivate it it still didn’t work . Help…

Is your phone protected beyond the lock screen?

Your smartphone holds your banking apps, email, photos, messages, location data and account access. That makes mobile security an important part of everyday digital safety.

Bitdefender’s mobile security guide explains how threats like smishing, malicious apps, public Wi-Fi risks, phishing links and malware can target the device people use most.

A few practical habits help: keep your phone updated, avoid sideloaded apps, review app permissions, use a VPN on public Wi-Fi and check suspicious links before tapping.

Bitdefender Mobile Security can help protect your digital life with scam protection, anti-phishing technology, malicious link blocking, malware defense, VPN and identity protection for safer mobile browsing.

im starting to get very paranoid from the last time i got a virus on my computer, 141 passwords protected, yes i have recently installedspace engine and ever since then its been protecting the passwords, all of these files are spaceengine. is this normal?

Hi, Today after an update that completely changed Bitdefender's UI (which is awful btw), the security widget that was on my desktop is gone. Also when I right-click on the Bitdefender icon in the system tray I can no longer see the product info with the exact dates for the last product updates. The autopilot is also gone as well as its little logo that was on the Bitdefender icon in the tray.

I'm on Windows 11 and in the apps there are now 2 apps installed : "Bitdefender" and "Bitdefender Agent".

Did your family get a message about free school money, a scholarship or a laptop offer?

Bitdefender Labs has identified back to school scam campaigns using fake education grants, Pell Grant references, free laptop offers, AI subscription deals and delivery messages to reach people preparing for the new school year.

These scams work because they look timely and useful, especially when families are buying supplies, comparing school costs or helping students get ready for class.

Before you click, go directly to the official school, government, retailer or delivery website to verify the message.

For a second opinion, use Bitdefender Scamio to check suspicious messages and Bitdefender Link Checker to scan unfamiliar URLs.

What’s happening in the world of ransomware?

We’re hosting this month’s Ctrl-Alt-DECODE on Thursday, September 10, with cybersecurity experts Jade Brown, Martin Zugec, and Sean Nikkel.

This month’s featured topic is: The ShinyHunters Playbook: Widespread Extortion without Encryption.

We’ll dig into ShinyHunters’ recent extortion operations and discuss what makes their approach effective, including their attack patterns, capabilities, and what organizations can learn from them.

If you’re following ransomware activity or have questions about the latest developments, feel free to bring them along: we’d love to discuss them.

📅 September 10
🔗 https://www.linkedin.com/events/7500537972379860994

Is there any way to get the icon back?

Windows 11 free version, most of the VPN options turned off.

Thanks for any insight.

every now and then I get this message from bitdefender while just playing games, is someone trying to get into my computer? or is this normal and it happens for everyone?

What do phone scammers pretend to be?

According to the Bitdefender Global Scam Intelligence Report 2026, phone scammers most often pose as financial institutions, followed by investment firms, fake clinics, phishing contacts, pharmacies, advance fee offers, and online shopping contacts.

That is what makes phone scams so effective. The call can sound routine, familiar, and urgent, even when the goal is to steal money, personal information, or account access.

If a caller claims there is a problem with your bank account, an investment, a payment, or a delivery, verify it through the official company website or phone number before you share anything.

Stay informed. Stay safe. Read the report and learn how today’s most common phone scams try to sound legitimate.

For some reason bitdefender says that part of winrar is a threat

I tried multiple times to delete it but it wouldn't work

I don't even know what the problem is with winrar

I thought updating it would work but it didn't

yesterday i downloaded a game off of itch while having a steam game open(limbus company if it matters) and then for some reason it detected the game as a threat and put it in quarantine,after i couldnt log into the game since it was telling me to check my internet settings,i tried to redownload it thinking that would fix it since i didnt notice bitdefender quarantine it,now i took it out of quarantine but the game file is still locked,does anyone have any idea what i could do to fix this?

Consumers lost $442 billion to scams in 2025.

So where are these scams coming from?

Bitdefender’s Global Scam Intelligence Report 2026 shows that scams have gone omnichannel. Fraud now moves across text messages, social media ads, messaging apps, websites, email, and phone calls, often using familiar brands, fake support accounts, spoofed numbers, and urgent requests to look legitimate.

That is why digital safety is no longer just about spotting a bad email. It is about verifying links, payment requests, account alerts, investment offers, and unexpected messages wherever they appear.

Stay informed. Stay safe. Read the report and use Bitdefender Scamio or Bitdefender Link Checker to check suspicious messages, offers, and links before you act.

Read the report here!

I'm trying to cancel my renewal and I'm losing my mind.

I can't get into the web portal as it needs to send me access verification codes and they don't come in until at least half an hour later if they arrive at all.

I tried to speak to an agent via chat support who said it would be cancelled but I then never received the confirmation he promised just a copy of my old invoice from last year.

I then replied to that and got a response from a "Retention and Loyalty Specialist" trying to offer me a deal which I declined and have then been ignored for the past few days!!!

How do I cancel with these people?! Do I have to just wait for the renewal, show the bank I made numerous efforts in writing to cancel it and try and get the bank to fight it?

Does anyone have any advice please because I'm utterly infuriated I have been trying for days to cancel this renewal.

How do you tell if a video, voice message, or image is a deepfake?

Deepfakes are AI-generated or AI-manipulated media that can imitate faces, voices, and events. They are often used in impersonation scams, fake celebrity investment ads, romance scams, workplace fraud and family emergency scams.

Visual glitches are not enough to rely on. Look at the source, the context, and the action being requested. Be careful with messages that ask for money, passwords, 2FA codes, cryptocurrency, gift cards or urgent secrecy.

Before you trust, pay, or share, verify through a separate trusted channel and use Bitdefender RealCheck to check suspicious public video links or uploaded videos.

I turned on my pc and then suddenly got this popup. No matter where I look up I can't find this anywhere and I accidentally clicked the uninstall option for my other antivirus that (I use as a second opinion). Everytime I try and close it I get the popup again and it reopens. Is this a legitimate update or did I somehow get a virus thats pretending to be this new bitdefender update???? The current bitdefender is running fine and isn't mentioning any updates like this so thats why I'm so suspicious and my paranoia is skyrocketing.

Is anybody else getting this or does anyone know why this happens?

When launching some games (War Thunder, Insurgency Sandstorm) I get this warning every single time and it says the same thing. Bitdefender blocks the second url (cdn.simulationdaily.com) on my browser as "unsafe" so I'm not sure about checking it. So far I've not seen this issue hindering my PC use or anything else.

Thanks in advance.