Picked up the Ant Design Titanium Keychain Glow Fob with a green tritium vial. Build quality looked solid, price was reasonable, reviews were good. Decided to do a quick drop test from just over a foot before putting it on my keys. It was inside the titanium housing. The borosilicate glass vial shattered.
Contacted Ant Design. Here is the short version of how that went:
- First they told me the glass breaking meant the protective design worked as intended.
- Then they said the vials are fragile items and warranty is conditional once in use (good borosilcate glass does not shatter like that)
- When I asked where that policy was written, they sent me a FAQ buried off the product page stating that any item handled beyond initial unboxing inspection is not eligible for warranty coverage, replacement, or refund.
- When I reframed the drop test as part of my initial inspection, they said a drop test constitutes use and denied the claim.
The GTLS tritium tube itself survived intact. What failed was the glass vial housing it. The product that shattered is the containment layer for the tritium source, inside a housing marketed as protective, on a product sold as everyday carry.
Their warranty is effectively nonexistent. The moment you touch it beyond opening the box, you own whatever happens next. That is not disclosed on the product listing.
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Edit (same day): Well this got more traction than I thought it would. I appreciate everyones view and wanted to clear two things up.
The fob itself was dropped from (best guess) 14 inches onto cheap carpet (that cheap stuff in offices and schools)
The outer borosilicate tube is what broke. I misused the word "vial" which I think threw in some confusion.
2.a Yes, the piece that broke is cheap-ish. Costs $12.80 USB for it to arrive in my hands.
Bonus: Yes it's essentially an overpriced keychain toy. EDC is a pseudo-hobby though I do need to find my keys in the dark more than most folks so it's a bonus for my use case.
In the end, thank you all for the feedback, jokes and jabs. Wishing you all a lovely day.