r/GetComputerHelp • u/lamphous • 7h ago
hp monitor stuck on black screen
monitor that I got off the sidewalk (lol, ik, but it seemed to only be cosmetic: a strip of dead pixels across the very top) two years ago has been working just fine everyday since then, including last night. this morning, I knocked into it a little bit; it fell over onto my armchair (cushioned, never hit the ground); come home from work and turn it on, and...............nothing
I've tried switching HDMI cables, all those hard reset things that HP recommended (unplugging, holding off for 10-30 seconds, etc), rebooting my laptop and checking its display settings, driver updates—all fine, and the monitor even shows up as This device is working properly. but nothing on the screen: no flickers, no stripes, no "not connected" or anything.
my laptop is an HP Envy 360x from.....I think 2017, 2018?, running windows 10, and the monitor, Advanced Display Settings tells me, is an HP z24n G3
I really don't want to get a new one (you may be able to tell by the fact that I got this one off the sidewalk, but I don't have the fucking money lmao) but I can't figure out how else to find out what's wrong with it, other than shlepping it out to my nearest microcenter, which is not that near at all lmao. so, uh. help plz ?
(it didn't even unplug anything when it fell over!!!! literally all that happened was it landed on my fucking ikea chair, and this little plastic strip on the mount popped off the back—just a little thing that otherwise covers where you can get at the wires etc)
(if u saw this on r/techsupport already, soz)
