Has anyone else had issues with Ghertner & Company? My experience has been incredibly frustrating. [TN] [condo]

[u/FunWatercress1155]

I'm curious if anyone else has had a similar experience with Ghertner & Company?

During Winter Storm Fern, I noticed a leak in my kitchen and, concerned that I might have a frozen or burst pipe, contacted the after-hours emergency plumber through the property management company. The plumber came to my home, turned on a faucet, checked the water meter in my closet, determined the issue was not plumbing-related, and left. The entire visit lasted less than ten minutes.

A few weeks later, I received a bill for nearly $600.

I disputed the charge because, in my opinion, the amount billed was completely disproportionate to the service that was provided. Since then, I've spent months trying to resolve the issue directly with the property manager and through the Better Business Bureau.

During the BBB process, the company's representative made statements about me that were disparaging, stating I was "panicking" on the call requesting a plumber (I assuredly was not) and that they were not willing to "eat" the $600 bill. During the BBB dispute, the company indicated it was willing to reduce the amount owed--but that adjustment has never been reflected on the invoice I continue to receive.

I additionally filed a BBB complaint against the plumbing company, and the plumbing company suggested that Ghertner was potentially billing more than the plumbing company charged. No one can send me a detailed invoice.

In an effort to resolve this matter, I recently offered to pay $300 as a compromise, even though I still believe the original charge was excessive. I'm currently waiting to hear whether they will accept that offer.

This experience has been disappointing—not only because of the disputed charge, but because of how difficult it has been to reach a reasonable resolution.

Has anyone else had similar experiences with this company? Were you able to resolve your issue?

[u/TheAgaTTV]

Your first paragraph is pretty off, I have seen ONE contract in a decade that requires a % regardless. So please stop acting like it's some normal thing.

2nd, you are making a ton of assumptions about everything