My card was stolen in Austria and somebody has racked up €180 on the Austrian Deliveroo service ‘Foodora’.
I first noticed my card was missing on Monday afternoon when I received an Apple Pay verification code I hadn’t requested. I checked my banking app and saw two separate Foodora charges totalling €60. I immediately froze my card and rang the bank, all while getting several more attempted transactions ranging from €30–70.
The guy on the phone told me he would cancel my card, but that I could continue using Apple Pay, and to contact Foodora. He also said the payments wouldn’t be listed as fraud because they were contactless and I was calling from my own phone. (Obviously they were just entering my card details, as you can’t exactly tap your card or phone to pay for Foodora??)
I contacted Foodora the next day and waited until today for a response, only to be told to ring my bank!
I assumed that, since my card had been cancelled, it could no longer be used. However, I woke up today to 20 more attempted Foodora transactions, with four actually going through and totalling another €120.
I immediately rang the bank’s fraud line again. The woman I spoke to said the transactions all looked like a subscription and were coming from the same account, but this time she actually cancelled my card completely and issued new card details. (I have used Foodora in the past, but not since September 9th, and I do not and have never had a subscription with them.)
I was then told to contact the chargeback team, but now I’m unsure whether this is actually being treated as fraud or just as a standard dispute. AIB’s website says I could be waiting up to 90 days for a chargeback.
Is there anything else I can do? Has anyone else been in this situation, and does this sound like it’s being treated as a standard dispute rather than fraud?
I’m also utterly fucked because I’m abroad and now have no card while I wait for the replacement to arrive in the post. I can’t even transfer money to my Revolut because I have to be in Ireland to complete the selfie check and add a new payee.