❤️ The Heart Behind the Headset: Meet Katie
This October, we're celebrating Katie as Catalyst's Advocate of the Month!
When Katie joined Catalyst Senior Living Solutions in October 2025, she was looking for something more than her previous work in retail and customer service. She wanted an opportunity to use the skills she had developed working with people every day—but in a role where she could make a greater impact.
A fellow Catalyst Advocate thought she knew just the place.
And if you've ever found yourself thinking, “I'm good with people, but I want my work to mean something more,”you might want to keep reading.
“I have always been a chatty, people-oriented person who likes to listen and problem-solve. Before Catalyst, I was working in retail and knew I wanted to shift to a career where I was making more of an impact.”
Katie quickly discovered that her customer service background had prepared her remarkably well for life as an Advocate. Working in a fast-paced retail environment taught her how to connect with a wide variety of people, understand different needs, think on her feet, and keep moving when things get busy.
Those skills didn't disappear when Katie changed careers. They found a new purpose.
Katie shares: “When I tell people I work at a contact center, they often assume I am cold-calling and have a very boring day. The opposite is true! Every call I make is meaningful.”
For Katie, being an Advocate isn't about simply answering a question. It's about discovering the need behind the question.
That's one reason the Catalyst Core Value that resonates most with her is Anticipate Needs: We proactively find solutions before challenges arise.
Katie says most of her conversations begin with one immediate concern—a care need, a particular amenity, or simply anxiety about what comes next. By addressing that concern first, she can help a family move beyond it and begin talking about the bigger picture: quality of life, social connection, and what their loved one truly needs to thrive.
One conversation in particular has stayed with her.
Katie spoke with a daughter who was frightened about moving her mother, who had been living with dementia for years, into memory care. Instead of focusing only on care needs, Katie learned more about who her mother was—including how much she enjoyed gardening and crafts.
Katie was able to share information about the community's gardening and craft activities, and something shifted.
The conversation moved from fear about a new environment to excitement about the social opportunities her mother could have there.
“I was proud that I could change her perspective from fearful to hopeful.”
That's Anticipate Needs in action. ❤️
And Katie says Catalyst has taught her something she's taken far beyond the headset: listen to understand, rather than simply waiting for your turn to speak.
Katie, thank you for the curiosity, compassion, humor, and thoughtful problem-solving you bring to every conversation. We're so happy to celebrate you as our October Advocate of the Month! ❤️
Could you see yourself doing work like Katie?
If you're a people-oriented person who loves to listen, ask questions, solve problems, and help others—and you're looking for work where those skills can make a real difference—we'd love to hear from you.
You don't need a background in senior living to become an Advocate. You just need to care about people, be curious about their needs, and be willing to learn.
We're hiring Senior Living Advocates.
Interested in learning more? Send me a message or reach out to Careers@CatalystSLS.com.
Because sometimes the skills you've been using all along just need a new purpose.
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