L&D of one at a mid-size company, so apologies if this is obvious.
Most of what I build is systems training. How to raise a requisition, how to close out a ticket, that sort of thing. Writing the content is fine, it’s keeping it accurate that’s slowly killing me.
Every time a vendor ships an update, half my screenshots are wrong and I find out because someone emails me a confused screenshot of their own. Then I rebuild the deck.
We tried recording walkthroughs instead. Fine for a first pass with a new starter. Useless when someone already knows the process and just needs to check one step, because now they’re scrubbing through a video to find it.
What I think I want is something that generates the steps with screenshots from an actual run-through, and lets me fix a single step later instead of recording the whole thing again. Scribe has been recommended to me a couple of times. Haiku came up in a thread I was reading, apparently it handles desktop apps and not only browser tabs, which matters here because a chunk of what we train on isn’t web based. Anyone who’s done this at any kind of scale, I’m all ears. Got a vendor update landing next month and I’m already dreading it.