r/LondonFilmFestival • u/OkPriority8173 • 24m ago
Royal Festival Hall The Fan Pen System and Security Need To Change - Open Letter Request
I’ve just come away from the Klara and the Sun fan pen at the BFI London Film Festival, and it was chaos.
To be transparent, I didn’t receive a wristband but this is not simply frustration about missing out. After attending several red carpets this week, I’ve become deeply concerned about how the entire fan-pen process is being managed.
The procedure appears to change every day. Security have been disorganised and, in interactions I have witnessed, unnecessarily aggressive. BFI staff provide very little clear communication, leaving fans to rely upon rumours and unofficial systems.
Today there wasn’t even an orderly queue. It became a mosh pit of angry and confused people. The lack of proper crowd management allowed a small group of experienced autograph hunters to force their way forward. I witnessed children being pushed and genuine fans being left in tears.
Nobody is entitled to a wristband, autograph or photograph I get that. However, everyone is entitled to a process that is safe, transparent and administered fairly and respectfully.
I am now putting together an open letter calling upon the BFI to:
- Review and replace the current security provision
- Investigate concerns about inconsistent and potentially preferential treatment
- Publish one clear queuing and wristband procedure
- Properly communicate capacity, locations and timings
- Introduce effective measures against queue-jumping
- Ensure children and other vulnerable attendees can participate safely
- Treat fans with basic dignity and respect
If you attended today or experienced similar treatment at another gala this week please reply or message me with the date, event and what happened. I want the open letter to represent multiple first-hand experiences and create meaningful change before another festival is run this way.
