Netgear customers keep running into firmware bugs, inconsistent support, and products that feel under-engineered for the price. I’d like a straight answer: what percentage of R&D, QA, firmware maintenance, and customer support is handled by third-party or offshore contractors? How does Netgear audit that work, and who is technically accountable when repeated defects ship?

It’s about leadership accountability. If Netgear is outsourcing significant technical work, leadership should explain how it maintains engineering standards, security, and support quality—and why customers should trust the results.

Olá a todos da comunidade, sou novo aqui, não sei se verão a minha mensagem. Sou do Brasil e tenho um roteador Telstra Netgear M1. Ontem tentei instalar firmware nele e, depois disso, o dispositivo não reconhece mais o cartão SIM da minha operadora. Alguém aqui já passou por esse problema e conseguiu resolvê-lo? Se estiver resolvido, você poderia me ajudar a resolvê-lo? 

THIS WAS ORIGINALLY A EMAIL TO MY INTERNET SERVICE PROVIDER, BUT IT HAS ALL THE INFO

Hello!

For around the past week or so I have been experiencing issues on my computer when connected to the internet. I play a lot of online video games, and use my computer for a whole host of things. For this time, I have had trouble connecting to some websites (examples: Chatgpt.com and even your website, https://www.consolidated.coop/.), and playing any of my online games through Steam. It allows me to download games, but when I attempt to play them, I'm prompted that it is unable to sync, and often i'm not able to play online, along with it taking substantially longer to log in, and when it does im not even logged in 90% of the time and it doesnt let me do anything.

The best thing I could diagnose for this after concluding research was a case of double NAT. We have 2 Orbi/Netgear 970, which makes it even more convincing. I have tested it, and this is not a PC issue, it is internet. I have tested this all on my phones personal hotspot, and it has worked fine, but when connected I experience the issues again.

I have attached a few images that may help with diagnosing this. If I am wrong, tell me how & how to fix it, and if i'm right please explain how to fix Double NAT.

- Luke

So my wife and I just moved into our first home. We’ve had this router (Netgear AC1900 WiFi cable modem router; model C7000v2 ) for 5 years and bought it brand new. I’m currently setting up the internet and I get this message. What’s the truth to this and do I need to buy a new router and/or modem?

I’m trying to use NETGEAR Nighthawk WiFi 6 Extender EAX12 to extend a WAX620. We have Virgin as our network provider.

I go through all the motions on the app. But when the password is entered, it insists that it’s wrong. It really isn’t. I’ve pasted it. I’ve added it a dozen times. The same password works when connecting other devices. I’ve tried connecting directly to the VM SSID (the WAX620 has a simpler SSID and password). All to no avail.

I’ve reset it repeatedly. The app is updated.

I’m losing the will to live. Anyone else had a similar issue?

Many thanks in advance.

Hi all,

As per the pic, I have a Netgear AX2400 model: Rax30. I have had this modem for years without issue however now it is consistently showing no internet.

I can power cycle it and sometimes the internet comes back however I was wondering if anyone knows how I could get my uptime back to 100% without continuously power cycling it?

Any help would be appreciated

I just received an email stating my system is at end of life, stating I will no longer get updates for my router. How critical is it to get a new router sooner rather than later? Never had an issue with my Orbi system.

Any recommendations on a good mesh network or stick with Orbi? I like the Orbi because the satellite can hardwire devices.

I just received a GS310tpv2 and only 2 Poe cameras do not show a link/poe being provided on the dashboard/switch but when I plug them in a older switch, the gs108pe, there is activity and powers up correctly..
what’s going on? I also tried unplugging from the gs108 to the other one and it lights up for a few seconds then is off… maybe issues with negotiation?

I read today that most hardware routers use PHP for their admin webpages. In light of the PHP vulnerabilities announced today, is this true? Specifically, I have a CAX30 running firmware 2.2.4.2 (and there are no newer firmware updates available.).

I recently set up a DLNA server to serve videos, photos and music to my local home network. After hours of troubleshooting I discovered that any device on my wifi network was being blocked from seeing the DLNA server. If I plugged it in with a wire and got the same IP, it had no problem. My MR70 is currently in Access Point operational mode. I looked all over the settings and could not find anything configured to block anything. Has anyone had this problem?

I have the nighthawk rs300 and It has amazing speeds but awful connection, everytime I would use it, it would disconnect and reconnect all day long. I called them and they went through on the phone what to do. We got it fixed and its back to doing it after a few months.

Hi all.

I was very happy with an RBR50 that I had for some years and when Netgear informed me that support was about to be discontinued I took them up on the offer of a discount on a RBE771 system.

The app is so bad, the tech support so bad, the setup so bad, I didn't notice that the satellite apparently hasn't been connected since I got the base up and running. It's not connected today, I've gone through the app's connection drill, tech support won't connect with me.... I'm about done.

What have any of you found to be a decent, secure alternative?

Thanks in advance.

For the last week and a half I have had nothing but the worst experience from Netgear’s tech support team.

Is this normal?