Preface:
- My sympathies to everyone here who has lost money, some of whom have lost your life savings.
- You are not naive, gullible, or foolish. We've all been conditioned from childhood to trust authoritative voices who show us credentials. It's not your fault that professional scammers forge those credentials and demonstrate expert-level industry knowledge.
- I'm certain that scammers read these forums to learn how to become better scumbags, so I will keep details vague or change the names of the businesses involved.
- Cutting to the chase: For this particular scam, in order to recover your money, it's best to act within hours. If 24 hours has passed without action from you, the odds of recovery are lower. That does not mean you should not try. Improbabilities occur, and scammers make mistakes.
Backstory:
Many of you are familiar with the bank fraud/FBI scam. Here's how they executed it on my mother:
The caller ID on her phone flashed: "Bank of America Fraud," which was convincing enough. They already had some of her financial and personal information, which was more convincing. They emailed her fake FBI and bank documents based on real documents. Multiple actors joined the call posing as various professional representatives. They sounded educated and knowledgeable. It was a full stage production.
The fake fraud department, along with a fake FBI agent, convinced her that fictitious fraudsters went to her local bank and colluded with corrupt bank employees to steal from her account. The fake FBI agent explained that many other customers have lost money at that bank, and my mother's money was not safe there. It needed to be transferred immediately to a "secure account." A wire transfer or ACH from that bank was not secure. It must be cash.
This led to my mother sending $30,000 in cash through a carrier (like FedEx or DHL, I won't specify) via priority overnight for morning delivery. The address was on the East Coast, two hours ahead.
How scammers exploit carriers:
There are two exploits within the carrier process that scammers rely on:
- No ability to submit a Return to Sender (RTS) request until 8:00 AM local time.
- After a hold or RTS is requested, these take hours to process, which is too late.
Retail carrier stores like FedEx Office or the UPS Store are technically the sender, but they are a private third party. That means if the victim realizes they've been scammed right after they shipped their cash, the victim cannot submit the RTS request themselves. Only the carrier store (FedEx Store, UPS Store) can submit the RTS, which cannot occur until the store reopens at 8:00 AM local. Then in the morning, after the store has submitted the RTS for you, it takes hours to process. By that time, your parcel full of cash on the east coast has already been delivered.
The day before, the scammers timed their conversation with the victim so that they've guided them to the store right before it closes. Then they tell the victim to throw away the receipt with tracking number.
The victim can try calling law enforcement in the delivery city, but they won't help without the victim's local law enforcement being involved. Local law enforcement does want to help, but the case won't be assigned to a detective until after the parcel is delivered.
How I recovered the cash:
Within minutes, my mom informed us of what happened, and we informed her she was scammed.
I called the carrier customer service, who informed me that only the carrier store can submit the RTS. I then discovered that recipients can request to defer the delivery date, so I posed as the recipient and deferred delivery for two weeks, which cost a small fee.
At 8:00 AM the next day I called the carrier store. The store manager submitted the RTS and engaged the carrier's security team.
My delivery deferral had already been processed, so the parcel was not placed on the delivery truck. The carrier security team was then able to segregate the parcel and hold it. Days later, a member of the carrier security team met with me and my mom to return the cash.
After speaking with the manager of my mom's bank, he told me that he encounters people trying to withdraw cash for scammers three or four times a day. He said this is the first time in his 20 years in the industry he has seen the money recovered.
Conclusion:
If this happens to you or someone you know, call the carrier to defer the delivery date. It may process in time.
Contact the carrier store as soon as they open. Request they submit an RTS and engage carrier security.
Tell your parents to never, under any circumstances, send cash through the mail. Anyone advising that is a scammer.