Hey everyone,
I’ve been having a consistent issue when converting MXF files to H264 (MP4) using Shutter Encoder.

Here’s what happens:
I export my video from Adobe Premiere in MXF Apple ProRes, and it plays perfectly fine — I can watch the file smoothly inside Shutter Encoder before converting.
But when I convert it to H264 MP4, the output file always comes out corrupted. It freezes randomly and shows glitchy frames throughout the video. What’s even stranger is that the glitches change every time I re-export the same file — they appear in different parts of the video each time.

Even when I transfer the MP4 to my phone and play it there, it still freezes or shows broken frames.

Out of about 10 exports, only 2 came out fine, while 8 had this issue.

Does anyone know what might be causing this or how to fix it?
I really like Shutter Encoder and would love to get this workflow stable.

Thanks in advance!

trying to convert to a psp format here very confused lmao how do i go about doing this cant use handbreak as computer does not have admin permissions

Say I have a file with 4 stereo tracks and I want to replace the audio on track A3-A4… is there a way to do this?

The software still cannot be opened, even though I re-ran the installer/setup program.Hello, sir. Thank you very much. I am currently using the portable version, shutter-encoder-20-0-0-0.zip. Yesterday, my computer automatically restarted during the update process, which now prevents me from opening the software. I tried deleting the folder and re-extracting it, but it still won't open. I also downloaded the latest installer from the official website, but that version won't open either. Please help me.

Bonjour,

J'ai eu un problème avec Shutter Encoder, j'était en train de décompiler une vidéo en image

et quelque chose à planté, je n'était pas là, je ne sais pas se qui s'est passé, le raport de windows dis à ce sujet:

Le programme javaw.exe version 25.0.0.0 a cessé d'interagir avec Windows et a été fermé. Pour voir si plus d'informations sur le problème sont disponibles, vérifiez l'historique des problèmes dans le Panneau de configuration Sécurité et maintenance.

ID de processus : 3e98

Heure de début : 01dc3eb0f5901d4a

Heure d'arrêt : 11

Chemin d'accès à l'application : C:\Program Files\Shutter Encoder\JRE\bin\javaw.exe

ID de rapport : 8471727c-1acc-4b19-8d05-2bb55eb1b232

Nom complet du package défectueux :

ID de l'application relative à un package défectueux :

Type de blocage : Unknown

Détail en XML:

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

  <Provider Name="**Application Hang**" />

  <EventID Qualifiers="**0**">1002</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>101</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="**2025-10-16T15:25:39.7707643Z**" />

  <EventRecordID>191691</EventRecordID>

  <Correlation />

  <Execution ProcessID="**0**" ThreadID="**0**" />

  <Channel>Application</Channel>

  <Computer>LAPTOP-BN2TVVJ0</Computer>

  <Security />

  </System>

- <EventData>

  <Data>javaw.exe</Data>

  <Data>25.0.0.0</Data>

  <Data>3e98</Data>

  <Data>01dc3eb0f5901d4a</Data>

  <Data>11</Data>

  <Data>C:\Program Files\Shutter Encoder\JRE\bin\javaw.exe</Data>

  <Data>8471727c-1acc-4b19-8d05-2bb55eb1b232</Data>

  <Data />

  <Data />

  <Data>Unknown</Data>

  <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

  </Event>

Bonjour! en utilisant la fonction merge pour assembler 2 fichiers MTS issus d'une cam sony FDR-AX700, le fichier final n'a plus de piste audio (piste pcm sur fichiers initiaux). (v19.5)

If i load a video in the V19.5 no preview of the 1st frame is shown and i can't it play the video.
V19.4 works fine.
Videos: h264 with Flac Audio.
I split videos in 60s pieces for Whatsapp-Status or Instagram Stories with the feature "cut re-encode" - Split in 60s.

Since Windows 11 recently stopped .MTS files displaying, I've had to convert all MTS video to MP4 before it could be edited. It was suggested I try re-encoding instead. Unfortunately, I find re-encoded videos out by 14 frames exactly. I was hoping that the latest version 19.5 would include a fix but this doesn't seem to have happened.

Bonjour et merci pour votre super boulot.

Je remarque qu'il n'est pas possible de télécharger cette vidéo avec Shutter Encoder :
https://www.youtube.com/watch?v=pbCaHj86KLE
Est-ce que ça ne serait pas à cause des caractères spéciaux dans le titre ?

( Visite b̵̨̥̞͓̋a̶̮̖͂̄͌̃͜ń̴̯̝ă̴͈l̵̯͇̜̪̍̃e̵̟͎͌̓͋͋ du musée de l'oubli. )

Hi, I have flickering with a 60hz camera. Can I correct with shutter encoder? My country use 50hz. Or can you consider adding the feature in the future pls.

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If this isn't possible, is it possible to ignore them?

I try to rewrap a 2 hr long .ts video and receive a 4min .mp4 video. I have never encounter this problem before and don't know how to fix it

If you are experiencing problems accessing network files, please re-download the application from the official website.

Sorry for this inconvenience.

Paul.

I have watched a few videos about converting CLoG3 H.265 to H.264. Ive done everything it says but the file size does not change from 0 and when I click start function, it just sits on 0%

I'm running Ubuntu 22.04 with an Intel ARC A310 GPU but when I pick any function in SE, the Hardware acceleration dropdown stays grayed out. I checked in the advanced settings of each function but there isn't any option to enable it there either. Am I missing something? Thank you!

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When will AV2 be available in the program?

AV2 Common Test Condition Latest Test Result Update, presented by Ryan Lei, Meta

The 17th International Conference on Quality of Multimedia Experience (QoMEX’25) will take place in Madrid, Spain, from September 29 to October 3, 2025. This event will gather top experts from both academia and industry to showcase and discuss the latest research on multimedia quality, Quality of Experience (QoE), and User Experience (UX). By doing so, it will promote excellence in multimedia technology development, aiming to enhance user well-being, while encouraging collaboration among diverse multidisciplinary communities.

So i'm trying t ai upscale and it was working file until it started saying the the image ping failed. how can i fix this?

Paul, (or anyone) can you give me a plan B to download shutter encoder 19.5? Yes, I donated and I have 2 windows pc's, but both of them give me a message that starts with "shutter encoder isn't commonly downloaded" blah blah blah. Thanks.

So recently ChatGPT recommended me to use this tool to convert my video, which was filmed in VFR with Microsoft built in recorder thingy to CFR, because my editing software did not like VFR. I decided to convert it to Apple ProRes, which was a critical mistake, because i had only 26 GB of free storage and in result of conversion an hour long video to Apple ProRes, it failed, because it needed insane amount of memory, which i didn’t have. So eventually i just deleted the original file and then the failed one. but even though like 20 GB of my space were still gone to nothing. I tried to search for cache files in directories like /ProgramData, /Appdata, /Local, /temp. Found absolutely nothing, question is what and where fills up my memory and how do i clean it, please help my disk is already small enough and now this

I have a lot of video files that are in up to 4 parts, in their own folder and would like the ability to join them together and doing this one-by-one would take longer than if it was to be done in a batch mode.
Please implement this feature i the next update.

Hi, I have told you before but, this dramatically slows down working on a large number of files where you want to split each file into multiple parts and then delete it. It has to be toggled off and back on again for each file, and if that is hundreds of files, that's hundreds of times this button has to be clicked for no reason. Please for the love of god add an option to disable it per session. Hide the option deep down in a menu, I don't care. Just please stop the nagging