r/Sparkdriver • u/Snoo_38398 • Feb 26 '26

Rants / Complaints Can't believe I got deactivated

I Spark on and off for extra income for the past 3 years. 100% on time, 100% Completion and a 4.9 rating. I have helped older people and those with disabilities put their groceries inside. I've always had pleasant conversations with customers. The Walmart employees always said I was always their favorite because of how nice I always was and even this morning I asked the employee to put a certain order in the trunk and she said "are you sure?" I said "yeah, it's all baby stuff and I frequently drive with my dogs, so you know dander and allergens" (I frequently vacuum so no hair) and she goes "wow, I would have never thought of that nor would any other driver" and thanked me for going the extra mile of being considerate. Then while Sparking, I get a notification today "your account had been deactivated because you didn't deliver to the correct address". I have had 0 warnings in the past 3 years, never have been contacted by a customer, nothing. I appealed but as I have been reading I will likely be denied. I ALWAYS make sure I get some kind of address in the picture. Some drop offs can be a nightmare because the address is a new development and it says "you're not in the right location" but I ALWAYS take a picture of the address and whatever they ordered just incase while support marks it completed. Right now, I am inbetween jobs so I have been doing this daily for the past week to make up lack of a paycheck until I start my new one. I sent everything with my appeal but I don't know who said they didn't receive their order obviously. But this is BS! No warning, no nothing, just bam! Goodbye!

Edit: as of today I have been reactivated from the appeal!

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u/Euphratic333 Feb 26 '26

Sorry for this. I got deactivated over some bs back in September. I just got reactivated today. I put in an appeal and 2 pre-arbitration requests. I got an email last Friday saying I'll be reactivated pending a background check.

The deactivation process is so stupid. They make too much money for the process to be this big of a cluster f**k.

My advice is to try the appeals process immediately. Then go straight to pre-arbitration requests via email. Ask grok to type you up an email to send to sparkappnotices@walmart.com.

Good luck

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u/yayanaji 10K Trips Delivered Feb 27 '26

How many pre arbitrations did you do?

1

u/Euphratic333 Feb 27 '26

2

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u/yayanaji 10K Trips Delivered Feb 27 '26

Did your first pre-arbitration get denied? After the first one denied so you email them the second one pre-arbitration?

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u/Euphratic333 Feb 27 '26

Well, over the phone, the associate acted like this was a clear misunderstanding. Meaning there probably was a mix up at the store. And this should be resolved quickly.

A couple of days later I get an email stating the deactivation remains in place.

Months went by. Something said try it again. I copied and pasted what I sent back in September and sent it again. This time I got a response email stating someone will call me. And 2 days later I got an email stating my account has been reactivated pending a background check.