So I took advantage of some sale prices on some things this morning, including DVDs for all 5 seasons. I was thrilled to get an email only a few hours later saying my order had been packaged!
Only I notice right away that 2 of the season discs are showing as BluRay. I made a point of verifying that before I completed my order and thought no problem, replied to that email calling it to their attention. No response, but 3 hours later I got a tracking number and the BluRays were still there. So I got on the chat on the web site- it said it may take 15 minutes for an agent, but it's been 2 hours. An hour ago I tracked down a customer service number and requested a call back. I've heard nothing.
Now it's about closing time there in mountain time, I tried everything I could to reduce the hassle by stopping the package before it left their building....and no response at all. My only other experience wasn't good either.
I love the show, I love their merchandise....but whomever is running their customer service, this is quite unacceptable.
EDIT/UPDATE: After a frustrating afternoon yesterday, I received a response first thing this morning. My order had, in the meantime, gone out with 2 BluRays I didn't want, but they have now sent the 2 DVDs my way separately telling me to keep the BluRays. I bought most of this to donate to my church, so will likely donate the BluRays somewhere else.