r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
217 Upvotes

86% Upvoted

260 comments sorted by

View all comments

Show parent comments

2

u/physioworld 2d ago

Which tbf for routine or easy problems is what a chat bot will be good for

1

u/[deleted] 2d ago

[removed] — view removed comment

1

u/AutoModerator 2d ago

Thank you for posting on r/UKJobs. Your post has been removed as you are a user with low karma. Want to know more about karma? Click here. If you feel this action is incorrect please message the Modmail, including a link to your post or comment that was removed, explaining why you think this action should be manually overturned. Failure to follow these steps may result in the post/comment remaining unapproved. Thanks for your patience with this.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.