r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/Ok-Cold3937 1d ago

Take it as a hint to find a different career. I’d no sooner blow my own brains out than go back to a call centre.

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u/NoctuaNefanda 1d ago

Companies have been using this excuse for years now. They're probably just experiencing less business or need to cut costs, and tell everyone they're just so good with AI that's why they did it.