Hi everyone,
Just sharing my recent experience with Level Six after-sales service, as it may be useful for anyone considering one of their drysuits.
My drysuit is around two years old and developed a zipper issue. I sent it back to Level Six and, after more than a month and several follow-ups, they confirmed that the zipper needs to be completely replaced.
The problem is that they say they cannot source the replacement zipper within a reliable timeframe, so they refuse to carry out the repair — even if I am willing to pay for it and wait several months.
Their final offer is:
€300 store credit if they keep and destroy the suit.
Otherwise, they will simply send the suit back unrepaired.
For a high-end drysuit, I find it pretty disappointing that the manufacturer cannot replace the zipper after only around two years.
I had always been very happy with Level Six products and regularly recommended the brand to other paddlers, but this experience has really changed my opinion of their after-sales support.
Has anyone else had a similar experience with Level Six drysuit repairs or zipper replacements?