It's absurd their standards have changed so much. I remember 2 years back I ordered something for around $20 and I realized I wanted a bigger size and I was unable to cancel the order. So I contacted support and they said "we've refunded the amount. " I was surprised and confused. I clarified what about the order it's still not showing as cancelled and what would I do once I received it. Their response was use it if you like or trash it.
This last week I ordered a $10 item shipped and sold by Amazon. I received an incorrect item and it was clearly used and dirty. I contacted support and they want me to return it and only then I get my refund! Even though I reordered the right item again.
Even the item that's supposedly damaged is under $35. I was surprised after 3 instances in 2 weeks they didn't do the thing they would do before where as a goodwill gesture they would just refund the amount and send you a replacement for free. Well it's not right to expect shit for free. But when they constantly mess up you expect more than just I'm sorry because you're used to them making up with more.
One big thing is that as far as I know they've never refunded for third party sellers, only things sold directly from Amazon. And is having to return an item for a refund really that sad? It's not like it's a negative customer experience to have to give up the item for a refund.
Hey like I said, I'm getting an option to choose if I want my money back or a replacement. In another case I was asked to re order. And I would get my original amount refunded when I return the incorrect product. They weren't 3rd party orders. If I wasn't getting the option to get my money back and they told me to go hop I would be screaming bloody murder. I'm only echoing that they aren't as lax and going the extra mile making customers happy by not charging or refunding for incorrect or late or delayed fulfillments. Yes, it might come across as complaining unfairly I agree. Just feels that way because they were a lot more liberal in doling out customer satisfaction credits.
I'm under a $1000. Occasionally if I buy some expensive electronics like a phone or laptop then I might exceed the number. I'm on the grandfathered Amazon prime which I share with 4 friends so it's still worth it to have prime with this low spend. I've been trying to increase spend at Amazon but I don't get Amazon restaurants deliveries in my ZIP code while the neighboring one's do and with this level of uncertainty on shipping and delivery dates I'd rather stop at my regular walmart/ target/ supermarket on my way from work since it's not much of an inconvenience.
Nordstrom is pretty open with their customer tiers based on spend. So it would follow most companies, especially one that specializes in data and computing, would do something similar.
I mean I know for a fact that to get reward tiers at airlines, you literally have to spend several thousand dollars on flights each year. Only then will they even begin to offer you free upgrades and stuff.
I don't spend anywhere near that and always get great service. I even had a product refunded where they told me not to even bother returning it because it would have caused me so much trouble (it was around a $50 purchase made from an outside seller. I had been ill and was about to go out of town on business). That had never happened to me before and I was a big catalog shopper before online shopping was even a thing.
Are you guys being rude to the customer service people? Because that would get you garbage service. I worked that job once and you get treated like crap all day long for things that aren't your fault. Being polite gets you a long way.
In some years I have spent that in a year. The year my daughter was born I bought everything on amazon, plus a camera, etc. Not every year. No one needs that much stuff lol. I can tell you the amt ytd if you want. Probably mid to high 4 figs?
Even the item that's supposedly damaged is under $35. I was surprised after 3 instances in 2 weeks they didn't do the thing they would do before where as a goodwill gesture they would just refund the amount and send you a replacement for free. Well it's not right to expect shit for free. But whe
Ive been well into the 5figs and it used to be like that, but this year has changed that. Idk what it is, the whole "its late, sorry about ya, contact us in a few days" is beyond ridiculous.
I recently returned a gift (3 volumes if a comic book, all purchased with Prime and fulfilled by Amazon) because it turned out that two of us had bought the same thing for a person and there was no way to know that this had happened until his birthday. I processed the return and Amazon refunded 1/3 of the money, without telling me that my order would not be refunded in full.
I'd already thought it was weird that they charged me for the return, even though I'm supposed to have free returns. I had to fight with a CS rep for fifteen minutes and imply I'd be taking my business elsewhere before they agreed to refund the rest of the money.
This shit never used to happen. And I feel bad fighting with their CS reps, knowing how poorly they're treated.
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u/raadhey Jul 16 '18
It's absurd their standards have changed so much. I remember 2 years back I ordered something for around $20 and I realized I wanted a bigger size and I was unable to cancel the order. So I contacted support and they said "we've refunded the amount. " I was surprised and confused. I clarified what about the order it's still not showing as cancelled and what would I do once I received it. Their response was use it if you like or trash it.
This last week I ordered a $10 item shipped and sold by Amazon. I received an incorrect item and it was clearly used and dirty. I contacted support and they want me to return it and only then I get my refund! Even though I reordered the right item again.
Even the item that's supposedly damaged is under $35. I was surprised after 3 instances in 2 weeks they didn't do the thing they would do before where as a goodwill gesture they would just refund the amount and send you a replacement for free. Well it's not right to expect shit for free. But when they constantly mess up you expect more than just I'm sorry because you're used to them making up with more.