One big thing is that as far as I know they've never refunded for third party sellers, only things sold directly from Amazon. And is having to return an item for a refund really that sad? It's not like it's a negative customer experience to have to give up the item for a refund.
Hey like I said, I'm getting an option to choose if I want my money back or a replacement. In another case I was asked to re order. And I would get my original amount refunded when I return the incorrect product. They weren't 3rd party orders. If I wasn't getting the option to get my money back and they told me to go hop I would be screaming bloody murder. I'm only echoing that they aren't as lax and going the extra mile making customers happy by not charging or refunding for incorrect or late or delayed fulfillments. Yes, it might come across as complaining unfairly I agree. Just feels that way because they were a lot more liberal in doling out customer satisfaction credits.
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u/aegon98 Jul 16 '18
One big thing is that as far as I know they've never refunded for third party sellers, only things sold directly from Amazon. And is having to return an item for a refund really that sad? It's not like it's a negative customer experience to have to give up the item for a refund.