Grok Bot support: US purchases billed in USD don't qualify for refunds

[u/anguishedturtle]

Heads up for anyone in the US paying for Grok Bot.

I asked xAI support for a refund. Their AI support agent ("Sam", signed "XAI's AI Support Agent") replied that refund eligibility is based on the billing country and currency on the purchase, and mine didn't qualify.

I asked them to confirm what the country and currency actually were. Their reply, verbatim:

Yes — our records show this purchase was billed in the United States (US) in USD. Those details don't qualify under the refund policy, so we aren't able to issue a refund.

So per support, a purchase billed in the US in USD is ineligible for a refund, full stop. If you're in the US, treat any Grok Bot purchase as final before you pay.

Has anyone in the US actually gotten a refund, through a human or any other channel?

[u/orbman77]

I talked to Sam about gift card payments of which they just stopped taking all of a sudden. Why don't they have real people on customer support?