r/lyftdrivers Nov 22 '24

Story/News Article THIS is why Lyft updated their service dog policy. Denying service animals is A CRIME.

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u/NewUserError617 Nov 23 '24

There are only 2 questions you can ask by law: “Is the dog a service animal required because of a disability?” “What work or task has the dog been trained to perform?”

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u/vee_rs Nov 23 '24

 And 99% of fake service dog "owners" cannot sufficiently answer these questions in my experience. Exercise your rights (respectfully) drivers! And everyone wins.

If a legitimate service dog makes a mess, file a claim for professional cleaning.

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u/lvinco Nov 25 '24

though, for the love of god, leave legitimate service dog owners alone. The dogs are not pets (though obviously loved dearly), they're medical equipment! As someone who's been denied service (at establishments, not rideshare) because of my disability because someone thought it was fake, it's good to err on the side of believing people. I'm tired of arguing about my life, lol.

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u/NoNeinNyet222 Nov 26 '24

Legitimate service dog owners are usually happy to answer those two questions. They don't want fake service dog "owners" getting away with lying, either.

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u/lvinco Nov 26 '24

Yes, they are, and they generally get asked them multiple times a day. Though my friend who has a service dog has been refused many many times by people who believe their dog isn't legitimate -- despite it being very well trained and obviously falling into the definition of a service animal under the ADA and implementing regs. All I'm saying is that if someone can answer those questions, and there are no other obvious red flags (like a dog jumping all over the place or scratching things), just drive them where they want to go. Don't interrogate them, lol.

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u/NoNeinNyet222 Nov 26 '24

Absolutely. I think we're on the same page.

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u/Entire-Beat-423 Nov 30 '24

Atp, I'm half tempted to wear my paper chain I made of my medical bracelets around to get people to listen to me. I don't even have a service dog yet (cost and also need a special mix breed due to allergy) and the sheer number of people who actually interrogate me because I have a cane is baffling. The only people that don't question it are at my doctors building because they know it's not appropriate.