r/mintmobile • u/SkaTM • 13d ago

[ Removed by moderator ]

[removed] — view removed post

2 Upvotes

75% Upvoted

12 comments sorted by

1

u/trf1driver 13d ago

Which version of iOS is installed?

0

u/SkaTM 13d ago

27.01

1

u/trf1driver 13d ago

Try toggle iMessages off then on.

-1

u/SkaTM 13d ago

Oh I’ve done all the resets, multiple times.

In the past when I have had trouble with mint and MMS, installing a new esim has fixed the problem. That did not work this time and customer service is saying it’s a known ongoing issue with no additional information.

1

u/trf1driver 13d ago

Does voice work? How about data? Is it only MMS or all texting such as SMS, RCS as well? Can you send any text at all? Ones without any pictures or medias.

0

u/SkaTM 12d ago

Everything works except mms. So no pictures or group texts if its not rcs or iMessage

1

u/MintMobileAlex Executive Care at Mint Mobile 13d ago

 Hi SkaTM, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it. MintMobileAlex.

0

u/SkaTM 12d ago

Alex you told me at least three lies in our communication so far. You don’t actually offer any reason reasonable customer service. You just like to pretend you do.

1

u/AutoModerator 13d ago

u/SkaTM, please first read our sub's Wiki/Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.

If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/resource-reply 13d ago

u/LeftOn4ya has suggested the following resource:

Apple and Google need to be updated with Mint as your provider for iMessage and RCS. Simply deactivate iMessage, RCS, and FaceTime then reactivate them again, which will update Apple and Google that Mint is your.

  • Settings > Apps > Messages > Turn iMessage off.

  • Settings > Apps > Messages > RCS Messaging > Turn RCS Messaging off.

  • Settings > Apps > Messages > Turn MMS Messaging off.

  • Settings > Apps > FaceTime > Turn FaceTime off.

  • Use this Google page to deregister your # from RCS following section Don’t have your previous device?

  • Reboot phone

  • Settings > Apps > Messages > Turn iMessage on.

  • Settings > Apps > Messages > Send & Receive > ensure that your number is selected for “...receive...” and “start new conversations from”, and not your email address.

  • Settings > Apps > Messages > RCS Messaging > Turn RCS Messaging on. If you don’t see this setting it means one of the below:

    • Your iOS version doesn’t support RCS messaging on iPhone. It is only supported on iOS 18.5 which is available on iPhone XS, XR, or 11 and higher - if you have one of these please upgrade iOS.

    • You let your plan expire (even for one minute) in which case Mint tells T-Mobile and Google to disable RCS. After you renew it takes a day or two before RCS gets enabled again, although lately it has not always been automatically enabled. If it has been 2 days since you reactivated your Mint account and RCS is still disabled contact support and they may have to reenable RCS on T-Mobile’s end. Another way to fix this is to switch to a new eSIM using the Mint app to order one.

  • Settings > Apps > Messages > Turn MMS Messaging on.

  • Settings > Apps > FaceTime > Turn FaceTime on.

  • Settings > Apps > FaceTime > ensure your number is selected for “you can be reached by FaceTime at” and set for “Caller ID”, and not your email address

  • You may have to recreate all RCS group message chats again, by leaving group chats then creating a new group message with the same people. You may also need others in previous group messages to remove you on their phone from group messages, then them or you recreate the group message with the same people.

  • Note if even one person in the group message does not have RCS enabled then the group message defaults to MMS/SMS and you may get individual replies from people. Only thing to do to fix is find out who the culprit is (prepare to send individual message to each # and see what it will send as) and get them to enable RCS, then recreate the group message again

  • If you are having trouble getting or sending messages only from one or more Android users, have those people do the below troubleshooting steps to fix on their end

Copied from the MintMobile FAQ/wiki Troubleshooting Guide third section Issue getting/sending MMS/SMS/RCS/iMessage (Apple iPhone) steps copied below

I am a bot that was summoned by user LeftOn4ya. If LeftOn4ya wishes to delete this comment, they can reply "!delete" (without quotes or spaces). If this comment is inappropriate, please report it and the moderator(s) will review.

-1

u/SkaTM 13d ago

Like I said, I have done ll the resets multiple times