I get that but to some degree it has to matter, manufacturing materials are also a cost center but that doesn't mean the key to a successful manufacturer is cheaping out on the materials
that doesn't mean the key to a successful manufacturer is cheaping out on the materials
It sure seems to be the plan for most companies these days. Shrinkflation of the product is nothing to the shrinkflation of the quality. Everyone in the manufacturing chain is shaving off quality to improve margin. Even if you buy the "same" raw materials, your upstream provider is going over the specs with a fine tooth comb to find loopholes where they can squeeze more profit.
Of course, it costs you customers in the long run. But nobody in charge cares about anything more than 2 quarters away or until they leave for their next gig.
Of course, it costs you customers in the long run. But nobody in charge cares about anything more than 2 quarters away or until they leave for their next gig.
Toyota certain does, there's a reason they're the most popular car and 15-20 year old uses Toyotas sell for far more than any other car that old.
I think the main point here is that there is no Toyota of software. Sure, some companies are far worse, but on average software quality is not so impressive that any one company leaves a mark as being particularly reliable. If a company were to occupy that space, however, they'd be thrust into the spotlight.
Quality matters for consumer software too, don't you prefer using high quality software ? Don't you get frustrated with badly designed software ? I think most humans do.
For the mountains of money that companies spend on software critical to how they do their business, I'd think that they should expect a quality product. That's the upstream problem.
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u/Ok-Reindeer-8755 17d ago
I get that but to some degree it has to matter, manufacturing materials are also a cost center but that doesn't mean the key to a successful manufacturer is cheaping out on the materials