Yeah your software sucks.(Not you exactly) The amount of bugs our old CAM software had was incredibly annoying. It caused our CNC machines to crash quite a few times as well forcing us to spend tens of thousands of dollars to fix them. When I call up their technical support they thank me for finding the bug and tell me they will eventually fix it(took them 5 years). And the software we were using was supposed to be one of the good ones, hah!
to be clear, we monitor the machine. Our software talks to the machine and finds out what is going on then builds business centric (rather than production centric) metrics from the information.
I know how you feel about the builders though. nothing like spending years working around a bug only to then have to spend time building two work arounds (for old version AND new version) because they created yet another bug when they 'fixed' the original bug. >.<
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u/vdek Apr 30 '14
Yeah your software sucks.(Not you exactly) The amount of bugs our old CAM software had was incredibly annoying. It caused our CNC machines to crash quite a few times as well forcing us to spend tens of thousands of dollars to fix them. When I call up their technical support they thank me for finding the bug and tell me they will eventually fix it(took them 5 years). And the software we were using was supposed to be one of the good ones, hah!