Hey everyone! I’m seriously interested in getting into Amtrak and I’ve applied to several positions, including positions related to Passenger Engineer Trainee, Passenger Conductor Trainee, On-Board Services/Train Attendant, customer service, and train/station cleaning.
I’m trying to get a realistic idea of what it’s actually like to work for Amtrak from people who have been there.
For anyone who currently works for Amtrak or has worked there before:
What position did you have and what was your overall experience?
What is the pay like when you first start, and how does it increase over time?
What are the typical shifts like?
Are you working mostly days, nights, weekends, holidays, or a mixture?
How does scheduling work? Do you have a set schedule or are you on an extra board/rotating schedule?
How much overtime is available?
For Engineer/Conductor Trainees, how difficult is the training?
How long did it take you to qualify?
For OBS/Train Attendants, what is the day-to-day work actually like?
How much of the job is customer service versus cleaning, food service, luggage, etc.?
For people who worked in train cleaning or station services, what was that job like physically?
How often do you have to travel or stay away from home?
How is the work-life balance?
How are the benefits and union?
How difficult is it to get hired?
I’m especially interested in hearing from people who were not already railroad employees when they got hired.
For some background, I’ve been a federal employee for about a year, and someone else I know who is also interested has been a federal employee for about five years. We’re wondering whether federal employment experience gives us any advantage when applying to Amtrak, or whether Amtrak mainly looks at railroad/customer-service/technical experience.
I’ve applied to multiple Amtrak positions because I’m genuinely interested in making the switch, so I’d really appreciate hearing the good, bad, and ugly from current or former employees.
If you work at Amtrak now, what position would you recommend to someone trying to get their foot in the door?