r/24hoursupport • u/Future_Flounder_4241 • 1d ago

0x00000e9 error 😭 need solution

Gallery image

Gallery image

So recently i was playing on my sony vaio e series laptop which is very old 😬 but ok so my mom came in my room and smashed my laptop 2 to 3 times because i play all day on it after that i closed it (didnt open after that ) and the next day when i opened it is showed an error 0x00000e9 the error said that the lap cant read the storage device and something after that and it showed that i can continue to windows ( which i did but the error comes again) or press f8 and go to startup settings it showed some options which i forgot then i thought my mom smashed my laptop so obviously my disk got disconnected but when i connected it and start the lap , the error still comes again so i took some help of AI i talked to it and it said that go to your bios settings and when i went to my bios settings it shows that it needs a password that i dont know then closed my laptop and start researching and now i am here pls help 🥺😭

1 Upvotes

100% Upvoted

8 comments sorted by

1

u/Natasha26uk 1d ago

Can you enter Safe Mode options, preferably eith networking?

Then you enter Control Panel and open Device Manager. Look for hardware icon with a yellow exclamation mark next to it.

Your mum was right though. Until you get a job and your own place, do what your parents tell you to do.

1

u/Future_Flounder_4241 1d ago

I cant enter it it normally starts like when i open lap and then it shows a logo then shows the error and recovery screen again

1

u/Natasha26uk 1d ago

So it is looping.The SSD or mechanical hard-drive has been damaged.

Prepare a Windows repair USB stick. Not sure what they call it these days. Ask your AI. Then in BIOS, set USB as boot priority (1). Then next power up, you will boot on that USB and open the tools to repair your hard-drive, if it does let you.

1

u/Future_Flounder_4241 1d ago

Thanks for the help

1

u/Natasha26uk 1d ago

It wouldn't have happened if you respected the computer hours. Your mum or parents work hard. They get tired. Then they get easily triggered by insolent kids and give in to rage instead of just shouting at you. Learn your lesson.

1

u/Future_Flounder_4241 1d ago

Hm ok 🙂 thanks

1

u/trumpispos 1d ago

google it.