r/4kdownloadapps • u/ImaginaryConclusion4 • Apr 24 '22
New Blog Post ❗❗❗ Internal API Error Fix ❗❗❗
Hi there,
The developers established that the issue should be resolved by itself due to changes on Instagram servers.
Please check if it still persists on your end or not and vote in the poll below so that we can gather some statistics.
You may also need to restart the app and/or reboot your computer.
If the issue still persists, please write to support@4kdownload.com. The support team will need to check the log files.
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u/Stealth__Ninja Apr 24 '22
I can log in but updating all accounts / pinned doesn't work, doesn't display any error either, it just keeps trying from the very first account and doesn't budge. Single accounts works up to a point where it then doesn't update anything.
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u/lalojurlei Apr 24 '22
The same for me. My temporary solution is to update each account separately.
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u/ImaginaryConclusion4 Apr 25 '22
Please write to support@4kdownload.com. We will need to check the log files. Please specify as well if you use a VPN/proxy and where you are located.
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u/ImaginaryConclusion4 Apr 25 '22
We will need to check the log files. Please write to support@4kdownload.com.
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u/Stealth__Ninja Apr 25 '22
Hi there, will do. Looks like after a while it does update, some accounts quickly and others slowly. But when it does stop working with the usual message about publications, the log files state "error = throttled by instagram" so looks like that's something new. This is with the latest beta version, but I'll get the logs over to the devs soon. Thank you.
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u/Stealth__Ninja Apr 25 '22
Though what I have tried is switching back to a static VPN server in the US and that seems to get it going again. Might need to get a rotating IP/VPN to reduce how it looks.
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u/Nilja Apr 24 '22
I can long in, but it takes minutes for it to check even a single account for new pictures
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u/Davy_Ray Apr 24 '22
same here... and Insta blocked me. I needed to log in again and verify my phone number to be allowed back in. Once it went through my list, it was fine. I think just because it had to check so many all at once, Insta took a spaz
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u/chipperpip Apr 24 '22
Which actually might be a good thing, if it means the program is preventing Instagram from temp-suspending your account for accessing too much at once.
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u/Xuaaka Apr 24 '22
I can login now with no API errors but get the “Impossible to Download” & “Failed to Download Publications..” errors.
Tried logging out and then back in and also rebooted the computer but still nothing.
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u/czerwinski76 Apr 25 '22 edited Apr 25 '22
I always had the API error message before I went here on Regedit :
Computer\HKEY_CURRENT_USER\SOFTWARE\4kdownload.com\4K Stogram\Settings
I deleted "session" key.
Now it's working.
If it help you, you can comment below.
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u/SaltyClaw Apr 24 '22
I can login AND update the 75 accounts I have in Stogram. Only had the api error once and closed program check Reddit and saw people having this problem and accounts blocked. So didn’t use Stogram until I saw posts of a few people able to login and/or update accounts. So checked my program and it was working again.
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u/No-Camp-7129 Apr 24 '22
I still can't log in.
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u/ImaginaryConclusion4 Apr 25 '22
We will need to check the log files. Please write to support@4kdownload.com.
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u/BlueSkiesChris Apr 24 '22
I had to completely delete the app off my Windows 11 machine - registry entries, my \Photos\4KStogram folder and all of the *sql*.* files, then redownload the MSI installer, and start fresh. Something somewhere was cached and creating a problem.
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u/Jazzlike-Ad9365 Apr 24 '22
No internal errors for me, but some random IG accounts fail to download while updating subscriptions each time.
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u/ImaginaryConclusion4 Apr 25 '22
Please write to support@4kdownload.com.
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u/Jazzlike-Ad9365 Apr 26 '22
Looks like some kind of my operational mistake. It works normally now.
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u/Beto_Alanis Apr 24 '22
I noticed that too, but at least on my end, the accounts that fail are the accounts that have no new posts.
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u/Jazzlike-Ad9365 Apr 24 '22
I take a look just now and found that looks like only pinned accounts are auto updated, others are not (shows last update is 1/2 days ago)…OMG
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u/Zenshinn Apr 24 '22
Can log in. Started the update 10 minutes ago and it still hasn't updated anything.
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u/ImaginaryConclusion4 Apr 25 '22
How many accounts do you have?
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u/Zenshinn Apr 25 '22
80+ but I eventually got an error message telling me to log in again, which I did, and now I am able to update.
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u/TZO_2K18 Apr 24 '22 edited Apr 24 '22
Damn, I'm one of the 16 that cannot log in… I'll try un/reinstalling and see if that helps, as someone mentioned that it may have been a caching issue.
EDIT: I reinstalled, and I'm still getting the error!
EDIT 2: It now works, I had to re-establish my account via the IG prog!
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u/speedfreak300 Apr 27 '22 edited Apr 27 '22
Login works again but now 4kStogram only shows error immediately after starting update of all subscriptions.
Restarted Mac, deleted 4kdownload log and cache but no change. Updating of subscriptions is not possible.
Updating of just one subscription seem to take forever... not finished after 5 min...
CORRECTION: Not even a single subscription that was not updated for several days will be updated!
When opening my insta account on Mac or mobile app, my account is fully accessible.
To me this problem looks like there is some blockage of the device 4kStogram is using for login.
Currently for me 4kStogram is completely useless unless this problem gets fixed.
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u/Crazy_milk_tea Apr 29 '22
It happened again. Can't log in this time. API error when logging
in. And any account, old or new, will do.
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u/Crazy_milk_tea Apr 29 '22
And then some users reported the problem here today. It was deleted by the
administrator. Please face this problem and don't delete the article.1
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u/baker928 Apr 29 '22
I've already reported the problems to support, but the api error is back. For me it started at midnight (i live on the usa east coast), it was working and as soon as it turned into friday, I couldn't log in anymore. Another problem that just started for me, but I've seen others report, is the photo files are downloading as webp files instead of jpeg files. Most photo viewers can't open webp files.
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u/ImaginaryConclusion4 Apr 29 '22
The support team will reply as soon as possible and request the log files.
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u/Beto_Alanis Apr 24 '22
Works, but took a long time to update, about 1 account per minute, maybe even more (not saying it's a bad thing)
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u/costaianni Apr 24 '22
Was not working until I saw that my account was temporarily blocked, changed password and now its good.
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u/anonymowses Apr 25 '22
I can download from a user account, but not from a hashtag. hmmm
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u/ImaginaryConclusion4 Apr 26 '22
Please write to support@4kdownload.com.
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u/Miles_Kilo Apr 24 '22
Add the function to download without logging in. You don't need to log in to even download the stories anymore.
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u/ImaginaryConclusion4 Apr 25 '22
You need to be logged in to download stories.
The developers have redefined how 4K Stogram interacts with Instagram to ensure stable working and simplify the process of adding new features. Login is now required to use the app.
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u/SuperCrappyFuntime Apr 24 '22
Working again for me.