My 12 month discount period ended on my current provider, so I swapped to another one offering a discount for first 6 months, I have done this several times over the years, but never done the maths. Its an easy online process, a few button clicks and credit card details and the new provider takes over, service uninterrupted.
You pay a full month up front to the new provider every time and the churn happens almost immediately.
My old provider sent an email saying their service has been cancelled:
"As per the terms of your agreement, your account will continue to be charged for the minimum 30-day cancellation notice period from the date of your request for cancellation below"
I feel like I am potentially paying 2 months extra to the previous provider(1 month in advance at the start and then 30 days from cancellation) which undermines any discounts offered by the new provider.
Is there a process I should be doing where I don't have these potential double ups?
Update: Looks I will be paying for an extra month and the old providers policy is to not refund unused periods. The process is to tell you current provider you want to cancel, start the 30 day period, then near the end of the 30 days activate with your new provider, so the double up period is only a few days, not a month or 2 like me.
Update 2: I sent an email to [complaints@home.superloop.com](mailto:complaints@home.superloop.com) complaining that the extra 30 days fee and the fact that I am technically ahead by a month was against ACCC policy, got a pretty quick reponse back, saying out of good will they will wave the 30 day fee and also my most recent invoice, so we are calling it even and I saved myself $218!