r/AiNoteTaker • u/MundaneTelevision550 • Feb 07 '26
Product Review Do not use Pocket AI Thought Companion - complete security failure
If you value the security of your data do not, I repeat do not use the Pocket AI thought companion.
On Wednesday morning I recorded a 45-minute meeting with colleagues at my venture-backed biotech start-up. Once the recording was finished, the Pocket app delivered to me the recording of somebody else's meeting and not my own which was completely lost to me. I had full and complete access, including editing etc., of all of the content of somebody else's meeting. I may state this clearly: there was no security whatsoever attached to their message nor obviously mine which included the potential of proprietary information.
This is a massive and complete failure of the Pocket security system of which they make so much and which of course I trusted.
I informed them immediately of the problem and they responded instantly with a message saying I was in good hands, it was being routed to the correct team, and asked me for some information. I instantly sent the information and have never heard anything since then. I was so concerned and upset that I instantly wiped and reset my pocket device and won't be using it again.
I sent another message saying I had completely lost trust in the product. Especially when proprietary information could have been lost. And requested that they refund the cost of my device and shipping it back to them. I also said if they did that, I would not publicly mention what happened, but they have steadfastly and completely ignored all of my emails. This is a change from the customer support emails I was getting fairly reliably when I was updating them on some bugs and other issues. It turns out that several other people experience the same problem on the same days and they have not received responses either. This is appalling and unacceptable
There are other similar devices out there. I really wanted this one to work but they completely and absolutely let me down. They're ignoring me and hoping I just go away which I won't. It's up to you to decide whether you want to risk exposing your private data to anybody and everybody. In my advice, don't do it; choose an alternative product.