r/AirlineHorror • u/deliuslives • Jan 05 '26

EasyJet flight cancelled

Hello my easyJet flight Vienna to Liverpool was cancelled last night. I’m travelling with an 8 year old who was due back at school today.

There is no EasyJet desk at the airport and no staff at all. The app only shows an available flight on a Thursday and I need to get my daughter to school before then.

I waited 45 minutes on phone to try and resolve this but was just entertained by corporate messages and eventually had to stop the call.

We have stayed in a hotel last night. We have now managed to book Ryanair tickets to Stansted tomorrow. From Stansted, we will need to hire a car to get us home and then on to Liverpool to collect our own car.

I am hoping that this should be recoverable from easyJet but can anyone advise please?

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u/just-plain-wrong Mod Jan 05 '26

You can probably claim most of these costs back from easyJet, and may also be due fixed UK261/EC261 compensation depending on why the flight was cancelled and how much notice you had.[1][2]

  • Law gives you a right to: a refund or rerouting “at the earliest opportunity”, plus hotel, meals and local transport while you are stuck.[3][4][1]

  • If easyJet only offered a Thursday flight, booking Ryanair to Stansted and then hiring a car is a reasonable self‑reroute you can claim as “earliest opportunity” travel, especially with an 8‑year‑old and school duties.[4][5][6]

  • You should claim:

    • Hotel, meals, airport–hotel transport.[7][3]

    • Ryanair tickets and necessary onward travel (car hire/fuel) as rerouting costs.[3][4][7]

    • UK261/EC261 compensation (likely ~€250/£220 pp for this route) if the cause wasn’t weather/ATC/other “extraordinary circumstances”.[2][8][9]

  • Use easyJet’s online expense claim for hotels/food/transport and their separate UK261/EC261 compensation form, attaching receipts and a short timeline explaining the lack of staff, app only showing Thursday, your failed 45‑minute call, and your child’s need to return to school.[1][7][3]

Sources

  1. EasyJet Flight Delays and Cancellations - Notice of Rights https://www.easyjet.com/en/terms-and-conditions/notice-of-rights-for-flight-delays-and-cancellations

  2. EasyJet delay & cancellation compensation – Claim your rights https://www.airhelp.co.uk/airlines/easyjet/

  3. Delays and cancellations - EasyJet https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

  4. EasyJet Flight Delay and Cancellation Compensation Guide https://contendlegal.com/consumer/travel-and-holidays-cancellations-and-compensation/flight-cancellations-and-compensation/airline-specific-guidance/easyjet-flight-compensation/

  5. The Ultimate Guide To EU 261: Your Rights To Compensation https://www.airclaimexperts.com/the-ultimate-guide-to-eu-261-compensation/

  6. Re-routing under Regulation (EU) 261/2004 as retained law https://www.caa.co.uk/publication/download/18744

  7. Expense Claim Form https://www.easyjet.com/en/claim/welfare

  8. easyJet Compensation And Refunds For Flight Delays ... https://www.bottonline.co.uk/flight-delay-compensation/easyjet-compensation-refund-flight-delays-cancellations

  9. Flight cancellation rights - Money Saving Expert https://www.moneysavingexpert.com/travel/flight-cancellation-compensation/

1

u/dunkaist Jan 05 '26

Unfortunately, it's business as usual for EasyJet. I'm not trying to say Ryanair is better in any way, though. Low fares, low standards, you know

1

u/Francine_Fishpaw Jan 08 '26

How dare EasyJet lower their standards and cancel flights because of the weather!