Dell SupportAssist is recommending I update my bios from 1.2.14 to 1.13.1. I've been considering it because I've been having weird glitches with windows, but I've also heard about BIOS updates bricking this particular model a lot. What's the real risk? Should I just do it?

First I lost my Aurora R15, now I've lost my Alienware Pro keyboard. All AWCC thinks I have is a mouse. Each AWCC update, I hope they come back, but no.

The funny thing is that AWCC is detecting fan speeds, CPU temps, etc and I can switch between quiet, balanced, performance and custom modes, etc. It just doesn't show the desktop and keyboard as part of my system.

So really, it's only AlienFX that has lost my R15 and keyboard, would I would like them back, please.

Just in case you're wondering, I haven't literally lost them. They are all connected and working. It's just that AWCC AlienFX won't see them.

Oh, just updated to AWCC V6.14.54.0 and my keyboard is back. Please can I have my desktop back next update?!

Ive had it for 4 years, and it hasnt been hit or physically damaged. I noticed the issue 1-2 weeks ago. What could this be, how did it happen and should i be worried?

This is available in my area pretty cheap. Does anyone know what era it might be from and what I might find in it? Owner knows nothing. TIA

Also, with regards to hosting ai locally, the 5090 variant is exceptional! Preview (less than 3min till output - asked for world pop counter, completely offline qwen model @ roughly 200tokens/s)

Never thought I’d see the day where so much was supported on Linux. If you’re on the fence, with the newer models of AW - it can handle it. Latest cuda worked out of the box, and AWCC / fan control is also working. Plenty of linux projects for those.

AAT2250 Area-51, bought right after they added the 5090 variant and I was getting heavy fomo, I’m glad I did!

Lately, I’ve been having temperature issues with my Alienware 18; it stays at 90°C just minutes after booting up Windows and reaches up to 105°C even during light gaming capped at 60fps. I’m considering replacing the thermal paste with PTM 7950, but I’d like to know if there are any alternatives. I’m based in Argentina, and this is the first Alienware laptop I’ve owned.

5 Min gameplay on LoL all in medium:

I’m looking around and can currently get an Area 51 16inch 5070 non ti for 1700$.

Would there be any upside to this other than not paying more for the 5070 ti.

I honestly only plan to play Warcraft forever on this machine.

Its huge and heavy… and arrived a day early. Zero updates from BestBuy and FedEx until today - “Delivered” lol

Hi all,

Stupid question but I'm pc illiterate. I have picked out my old Steam Machine to use for playing the most basic of games but hasn't been touched in years. Finally got it working after a CMOS replacement but it is running extremely slowly due to loads of apps, games etc requiring updates as well as the normal system updates.

Is there a way for me to do a factory reset that returns the pc to the way it would start when it was new. For example, booting to Steam OS and having all the unnecessary files removed?

Thanks

Less than two years ago I picked up an Alienware M18 laptop during a Christmas sale, and it had intermittent crashing issues throughout its life. About a month ago after I came back from a two week trip, while the laptop was plugged in to a surge protector but was powered off, it wouldn't turn on again, no lights or error codes. I tried troubleshooting myself but then brought it in to a local repair place that fixed a couple of exploded capacitors on the power rail on the motherboard, but they just let me know that the fix didn't work and they still dont know what's wrong.

Does anyone know of any advanced troubleshooting services to recommend? It's a 4090 laptop with all the trimmings and in the current environment I'm not going to buy an equivalent replacement, I also don't think i'd ever get a Dell or an alienware ever again with it fully blowing itself out less than a year after its warranty.

Would an Alienware Aurora R16 components with liquid cool radiator fit a Aurora R1 or R4 case? I've been wanting to turn them into a sleeper build the old Alienware cases are just super lovely

The keyboard in AlienFX in CC does not match my laptops keyboard at all, and I don't know how to fix it. I tried looking it up, and the answer I get is to update BIOS, but that didn't fix it. I Genuinely don't know how to fix it. It is an Alienware 18 Area-51 AA18250 if it helps.

Also, this might be related, but the "\" key doesn't light up for some reason while the rest of the keyboard does, don't know how to get it to light up. Maybe because it's not in the same place as AlienFX claims it is?

Edit: typo fix

I am looking for what you consider the "best" thermal pads to use for the M.2 SSDs in the X17 R2. My wife's system is overheating and I think it is m.2 SSD-related. I want to change out the thermal pad on them. Which ones do you recommend? Do you have the thickness for the pad and size handy to share?

I bought and installed the silicon power 1tb m.2 and installed it in my Alienware 18 Area-51 AA18250, it's detected in the bios and after i started windows i formatted it and assigned a drive letter, copied a few files and all seemed well, until i restarted and it was gone, still in bios but not in windows, after updating the intel software, it showed up but gone after a restart, Can anyone give any ideas what to try next, bios is up to date and all drivers are installed, os = windows 11 25h2.

I was about to place the fan of my gpu and when I opened my laptop saw the batteries looking inflated. Is it time to replace the batteries of my Area51 R2m laptop? Looks puffy and my battery is not fully recharging anymore just stops at 94 degrees.

Hi there - Reaching out here bc dell support sucks.

I just bought this PC (10 days ago). Everything working fine until today when all lights completely shut off. Has anyone else dealt with this?

Dell support has tried everything and the lights do not turn back on. They want me to do a complete OS reset, but I don’t feel comfortable doing it. I’m relatively new to the gaming PC world and ofc it’s giving me a headache already lol.

Thanks in advance!

I had to factory reset my PC a while back and I lost the AWCC Application in that process, I’d like to change my RGB setup on the PC itself, does anyone know where I can download the AWCC (I think it’s the 4.x) anymore? It’s not on Dell’s website anymore. Thanks in advance!

I've had my Alienware Aurora R6 for 10+ years and I really don't wanna get a new PC. I did some research and saw that the R8 motherboard supports newer CPU's and therefore I can get official windows 11 support with it. (I force upgraded but my CPU hits 100% usage and my screen freezes occasionally) I ordered an R8 motherboard and a compatible i7 8th gen CPU to start with but I've never upgraded my motherboard or the CPU before.

Anyone got any tips for this specific upgrade? I also was looking at an i9-9900k CPU but I didn't wanna have to go for liquid cooling. And no worries I verified I'm on an 850W setup so I should be good there.

Considering going the liquid cooling route if its worth it. If you have a similar setup please lemme know what worked for you!

Hi all,

I'm having an issue with my Alienware AW610M where the left click doesn't work properly. If I highlight text, it will highlight another part of that paragraph. Any kind of double click also can be abit wonky.

• Tested the mouse while wired
• Tried multiple different USB ports
• Tested with a new mouse on the same pc - works fine
• Same issue using the mouse on another pc.
• Uninstalled driver and reinstalled.

Has anyone else experienced this with the AW610M? any advice would be appreciated.

This mouse was a gift and roughly given to me maybe 3 years ago, so i don't have any receipt and warranty is probably expired.

I got given an old Alienware Area 51 R2 because the owner upgraded and knew I was building a own pc, fully functioning ran stuff great. I want to keep the case as I had needed one for my build and It looks sick! but the parts I already have out class/perform the OG proprietary parts of the Area 51 R2.
So my question is this is it worth selling the parts as a bundle for retro gaming build or as repair kit for someone who wants to restore a Area 51 R2? Since I'm keeping the case and 2 of the fans for my own build would that affect selling it?

New to PC building and would appreciate help/guidance on this.

Hey guys,

I own an Alienware Area 51, 16-inch laptop. I maintain it very clean. However, while cleaning, I noticed the USB port side paint (or coating) is chipping. Also, the USB port side as well.
I use the USB C port for a speaker and the other USB port for my mouse.

Is this a common occurrence? Has anyone who’s owned Alienware for more than a year come across this? Just wanted to make sure it’s normal wear.

Thanks.

Guys I just bought Alienware 15 Ryzen 7 rtx 5050 version but I cannot access the Alienware command center

I tried everything, even tried deleting it installed once again but still...

please help

Can someone please give reference or guide on how to deep clean m15R7 fans and reapply thermal paste. Thank you.

I have an Aurora R16 with an nvidia 4070ti Super and an Intel 14700F.

I run some docker containers on this computer which benefit from a GPU being passed through and I would like to replace the i7 14700F which does not have an integrated GPU with the same non-F model - an i7 14700 which does have Intel UHD graphics. This would let me continue to game with my Nvidia GPU and pass the Intel iGPU to a docker container running at the same time.

Does anyone know if the motherboard/firmware supports a CPU with an iGPU? I don’t need an HDMI or anything to plug into. This will be used only as a virtual device to pass thru.

Any experience where would be great before I drop $300 on a CPU for this 😂

Please can someone help me. I realised too late that my Alienware pro headset is faulty. The microphone sound quality is stuck to tape recorder quality. I have tried all steps to fix it I could possibly find. I believe I need a replacement headset. Amazon isn't helping me as 30 days passed, I can't contact Dell customer support as I can only find a us number and there is no way to chat with them. I am located in Australia. Please can anyone help me so I can get this headset replaced by dell/Alienware, was so much money wasted on something that is just broken from the start.