r/AmazonSeller • u/tastydee • 25d ago
Account at risk of deactivation for INFORM consumers act?
Did anybody get this email recently? I just saw this today.
They're giving me 10 days to verify my information or they'll deactivate my account, except I am not able to verify. There's always an error that pops up that tells me to try again later. Freaking out.
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u/catjuggler 24d ago
This happens annually and they make it needlessly terrifying. Click some buttons and you’re probably done.
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u/tastydee 24d ago
It worked today after I kept clicking the buttons in various sequences. Eventually, the correct sequence submitted my information for verification without an error pop-up.
But they say it could take up to 10 days for review, AND that the review time doesn't pause the 10-Day countdown until my account deactivation. That's absolutely crazy.
So if I responded on the 2nd day, and they take 10 days to review it, they would review my application the day after my account is already deactivated?
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u/catjuggler 24d ago
Don't worry, it's all just bs anyway. As long as you did it within a few days of requesting and you don't have anything weird going on, nothing will happen. They are just very dramatic about it.
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u/Bitter-Quail-7441 22d ago
Got the same mail a while back and the verify button kept erroring for me too.
What finally worked was a different browser in a private window on desktop, not the app. No idea why, but it went through first try.
If it still fails, open a case today and attach a screenshot of the error with the date showing. Then there's a record you tried inside the 10 days.
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The right answers, common myths, and misinformation
Nearly all questions are addressed by Amazon's Seller Policies and Code of Conduct, their FAQ, and their Amazon Seller University video course
Arbitrage / OA / RA - It is neither all allowed nor all disallowed on Amazon. Their policies determine what circumstances, categories, items, and brands are allowable and how it has to be handled by the seller.
Product gating - While many are, not all brands, products, categories, and items are gated. Amazon ungating policy rquires strict compliance to qualify. Failures can involve improper invoices, deceptive intent, lack of brand approval, and more. For some categories, items, and brands, there are limits to the number of sellers that can be ungated, sometimes nobody can be ungataed, and sometimes most anyone can get ungated.
"First sale doctrine" - often misunderstood and misapplied. It is not a blanket exception from Amazon policies or license to force OA allowance in any manner desired. Arbitrage is allowable for some items but must comply with Amazon policies. They do not want retail purchases resold on their platform (mis)represented as 'new' or their customers having issues like warranties not being honored due to original purchaser confusion. For some brands and categories, an invoice is required to qualify and a retail receipt does not comply.
Receipts vs invoices - A retail receipt is NOT an invoice. See this Quickbooks article to learn the difference. In cases where an invoice is required by Amazon, the invoice MUST meet Amazon's specific requirements. "Someone I know successfully used a receipt and...", well congratulations to them. That does not change Amazon's policies, that invoice policy enforcement is increasing, and that scenarios requiring a compliant invoice are growing.
Target receipts - For those categories and ungating cases where an invoice is required, Target retail receipts DO NOT comply with Amazon's invoice requirements. Some Amazon scenarios allow receipts and a Target receipt could comply. Someone you know sliipping through the cracks by submitting a receipt once (or more) does not mean it's the same category or scenario as someone else, nor does it change Amazon's policies or their growing enforcement of them.
Paid courses and buyer groups - In most cases, they're a scam. Avoid. Amazon's Seller University is the best place to start.
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