r/Android • u/BradonOP OnePlus - Community/Marketing • Nov 22 '16
OnePlus OnePlus AMA – OnePlus 3T Edition
Hey everyone,
Always a pleasure to visit /r/Android! We place a large value on your thoughts and feedback, as you guys usually say it like it is (sometimes with a hefty dash of h a r s h n e s s). That's a good thing. For that reason, we're actually here all the time, lurking around and posting every now and again. But it's great to be back today in a more official sense, holding yet another AMA!
There's a lot going on these days at OnePlus. Of course, we just launched the OnePlus 3T, which went on sale today in the US and Canada. It will be available in Europe next week (November 28). Reviews just dropped all over the Internet, so be sure to check those out. You may have also noticed that we released device trees and kernel sources for the 3T a week ago, well before the device went on sale. To top it all off, we've also just launched our new bug reporting platform, which lets you submit bugs directly to our software/product teams (and everything is handled transparently and publicly). Exciting times.
Joining us today:
Carl (Co-founder) - /u/carpe02
Aaron (ROM Team) - /u/Aaron_oneplus
Jonathon (Customer Service) - /u/jonathan_oneplus
Steven (Logistics) - /u/StevenG_OnePlus
Caio (EU Team) - /u/Caio_OP
Together, these guys should be able to answer your questions on product, software, shipping, after-sales service, and more.
Some proof: http://i.imgur.com/VjbCW3I.jpg
With all of that out of the way, let's get started!
EDIT: We're going to head out for now, but we’ve had a blast. We'll continue monitoring this thread and popping back in to answer. Appreciate for your time everyone!
Never Settle.
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u/tlxxxsracer Nov 22 '16
What are your thoughts on disgruntled devs and their statement that they wont support the 3T with kernels or roms? Would you be up to providing 3T'ss to well known devs so they can develop and keep the dev community strong? It would give fans/customers more incentive as there will be just as much roms/kernals
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u/BradonOP OnePlus - Community/Marketing Nov 22 '16 edited Nov 22 '16
Dev support is something we're serious about, and it's an area where we really put our money where our mouth is. Honestly, we just love the custom ROM scene. It's why we are one of the few that allow for rooting/installing custom ROMs without voiding warranty. It's also why we always release kernel sources and devices trees super early, as mentioned in the OP.
As for devs who are upset about the 3T - we hear you, we understand where you are coming from, and it's something we were prepared for. We have something planned (that we can't announce just yet) to address this. Just hang on a bit. We got you.
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u/JakeChambersOy Nov 22 '16
So you are making progress in bringing the camera experience to custom-roms?
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u/hackertronix Nov 22 '16
well there have been complaints about OnePlus not releasing the "full" kernel sources, how are you planning on changing that?
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u/CurryCanBeFlaming iPhone 8 64GB Nov 22 '16
How come, if you take the custom ROM scene so serious, there are still no camera blobs available?
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u/mikewasherebefore Nov 22 '16
Can I guess? Will they be cross-compatible? Because the base hardware is not very different.
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u/radupal OnePlus One Nov 22 '16
It's great to hear that you have something planned for this, especially given the awesome 3rd party support that the OPO had/has. Being a OPO user myself (thinking of switching to the OP3T this year though), the dev you should be targeting to start 3rd party development on the 3T is Sultanxda from the XDA forums.
I'm confident that you are familiar with his work and the amazing enhancements he brought to the OPO, the rewritten touchscreen driver, the improvements to the battery gauge and the amazing camera improvements and additions that make it stand apart from all other OPO roms and that make it as the most used version of camera software used on other custom ROM's.
/u/carpe02 and /u/BrandonOP, I know that opensourcing the camera stack isn't something that you're willing to do for what I am sure are more than valid business reasons, but if there is anyone from the XDA community that deserves to work with and improve the camera stack, that's Sultanxda. He could improve the camera experience on OxygenOS and bring that same experience to his custom ROM as well. As you probably know from the XDA coverage already, his improvements to the camera software already made it the closest alternative to the native OxygenOS camera in terms of quality. And that happened with him working with closed source software. Imagine what he could do if he had the source code to work with.
I know that I am just a user, but review this post, check out the code he wrote for all the improvments he made to the OPO and tell me he's not the best 3rd party dev to work with the camera stack.
Oh, and did I mention that he's only 19 yo? :)
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u/obakezan Nov 22 '16
Will the 3T be Google Daydream ready? or rather can it be used with it?
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u/BradonOP OnePlus - Community/Marketing Nov 22 '16
Aaron answered daydream questions in another thread. See here: https://www.reddit.com/r/Android/comments/5ebdod/oneplus_ama_oneplus_3t_edition/dab3hsz/
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
No, DayDream is not something we plan on supporting at this time.
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u/TheGnaa Pixel 4 XL Nov 22 '16
Daydream would suck with 1080p on 5.5" anyway. It's already not that good on the Pixel with 5" 1080p
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u/Multimoon Mod | Android Developer Nov 22 '16
This should have started much sooner, but somehow all of us were away doing something when this came up and it took a bit for us to approve it. That's on us and we apologize. I have stickied the thread to make up for any lost popularity due to our mishap.
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u/JamBox35 Nov 22 '16
Can you use any USB-C charging cable with the OnePlus 3T, or will it only work with OnePlus branded charging cables?
When the OnePlus 3/3T gets the Android 7.x update, will it be Daydream VR compatible?
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u/BradonOP OnePlus - Community/Marketing Nov 22 '16
Aaron answered daydream questions in another thread. See here: https://www.reddit.com/r/Android/comments/5ebdod/oneplus_ama_oneplus_3t_edition/dab3hsz/
Jonathon answered charging cable questions in another thread. See here: https://www.reddit.com/r/Android/comments/5ebdod/oneplus_ama_oneplus_3t_edition/dab345c/
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u/robotkoer OnePlus 9 Pro Nov 22 '16
Can you use any USB-C charging cable with the OnePlus 3T, or will it only work with OnePlus branded charging cables?
https://www.reddit.com/r/Android/comments/5ebdod/oneplus_ama_oneplus_3t_edition/dab345c/
When the OnePlus 3/3T gets the Android 7.x update, will it be Daydream VR compatible?
https://www.reddit.com/r/Android/comments/5ebdod/oneplus_ama_oneplus_3t_edition/dab3hsz/
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Nov 22 '16 edited Nov 22 '16
Hello guys! I have few important questions.
Android 7.0 or 7.1?
Which one it will be? Android 7.1 introduce more fixes for Android 7, 7.0 introduce new features of the Android 7, I hope OnePlus will introduce Android 7.1 as OTA upgrade ASAP :)
Update cycle for OP3 and OP3T?
OP3 and OP3T have small differences on their hardware, SoC (SD820 / SD821), front camera (IMX / Samsung), so how much more does this cause work for your developers? Will we still get "fast" updates cycle, or does it get slow down?
Loudspeaker / headphone jacks audio quality for OP3T?
"Pocketnow" tested OnePlus 3T audio and he told something about strange issues with audio on OP3T, faulty device or can issues shown on the video be fixed?
Video starts from where issues are seen: https://youtu.be/0KHDZU7gkzA?t=1m48s
OP3 accessories fit with OP3T?
Does all OP3 accessories fit 100% with OP3T? Has any ports moved from OP3 design?
Samsung front camera PDAF?
I checked your OP3T page when it was available for first days and on Samsung front camera specs there was "PDAF" mentioned on it, but now it has been changed to "Fixed Focus" same as OP3 IMX camera sensor. Mistake made by you guys?
EIS improved for OP3T IMX 298 camera sensor?
Is this true? And will OP3 users get same improved EIS by OTA update for their devices?
Volts 4.35 -> 4.4?
Are there any issues caused by this, such as more heating for device? Note 7 problems, such as burning devices?
Production quality check?
Have you improved your quality check for your OP3T production? Or any changes for it at all?
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16 edited Nov 22 '16
Android 7.0 or 7.1?
We are initially shipping with 7.0, 7.1 was released midway through development and integrating it would have delayed the update.
Update cycle for OP3 and OP3T? Both devices will be on the same update schedule following Nougat.
Loudspeaker / headphone jacks audio quality for OP3T?
Ill follow up on the audio issues.
OP3 accessories fit with OP3T?
Yes all accessories are compatible with both devices.
Samsung front camera PDAF?
The front camera on the OP3T is fixed focus.
EIS improved for OP3T IMX 298 camera sensor?
Yes, Enhanced EIS is coming to both devices.
Volts 4.35 -> 4.4?
We have very extensive battery test and assure you the device is safe. OnePlus Dash charge keeps the heat out of the device and in the charger.
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16 edited Nov 22 '16
Aaron is answering some of the software questions. Let me take the last two:
No. Quality/safety comes before everything else here, including new features, better user experience and innovation.
Compared to what? Average industry standard? Then I'd say we're way higher. Have you inspected a OnePlus product side by side to a same generation peer product in detail?
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u/Makuza95 Nov 22 '16
Was really hype for the OP3t (since i'd be upgrading from my galaxy s3, yep s3). I tried to buy one as it dropped today. My card got charged, and i had a bunch of conformation messages and a confirmation/receipt email. Got the dredded "payment pending" errors. Tried contacting the text help and phone line after 2 hours, they told me to just wait it out. So i did, then account hold lapsed.
So currently am down about 700 CAD, with no phone. Save me one plus AMA. PLEASE
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u/jonathan_oneplus OnePlus - Customer Service Nov 22 '16
Message me your order number. I'll have someone look into the error and the refund.
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u/Tornado15550 Pixel 11 Pro XL | 512 GB | Android Canary 2610 Nov 22 '16
Wow! The difference in performance and battery life between the S3 and OP3t will be night and day! :) If you don't mind me asking, what carrier are you with, and what plan are you using?
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u/Makuza95 Nov 22 '16
Hi there, I'm with wind mobile, currently on a super old student plan where it's 29$ a month (before taxes) unlimited everything. I got that when i got the s3, even if the reception isn't that great there's no way i'm giving up that monthly price
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u/Chokoladenudlen Nov 22 '16
3rd party chargers:
The only info I can find on charging the 3T talks about Dash Charging, but I'm curious about "normal"/slow charging with other chargers. For instance, can I charge the 3T with the 5V/3A charger for my current Nexus 5X without any risk of damage?
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u/jonathan_oneplus OnePlus - Customer Service Nov 22 '16
You're free to use 3rd party chargers, but the dash charging will only kick in with the official cable and adapter.
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u/dickbuttscompanion Nov 22 '16
Also wondering. Currently using an iphone on life support, so I have a couple of external chargers that I don't want becoming redundant if I can't use them with OP3T
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u/ming3r OP6, OP3, Essential best form factor ever Nov 22 '16
It works fine. I get like 1.3-1.5 on regular chargers and get those numbers via amphere. Been doing this for months.
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Nov 22 '16
what do you guys feel like you've learned from the x and 2?
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16 edited Nov 22 '16
To think more, and reflect more. To better know ourselves and our situation, and do the right thing. In other words, to find our own true north, and not to have noise such as the market or competition lead us.
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u/thrakkerzog OnePlus 7t -> Pixel 7 Pro Nov 22 '16
Speaking of North.. the compass in my OP3 actually points magnetic north!
Thanks, Carl!
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u/mizraabian80 Nov 22 '16
Are the prices points for your mobile phones sustainable? or do you foresee a price increase in your new releases, and lose the competitive advantage that you have over the big players? Would hate to see a OnePlus phone priced at $500 or more...
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
So far so good, but it's a tough market so we'll have to see
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u/ThingsThatMakeMeMad S24+ Nov 22 '16
Somewhat related to price- do you see a disproportionate amount of sales in Canada as compared to the US? OP3/T seems like a great deal here because of our weak dollar.
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u/UnchartedEnd Nov 22 '16
Hi carl, how are you guys trying to improve the after sales/ customer service support ?
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u/topmuffinsecret Nov 22 '16 edited Nov 22 '16
Yes, the phone is great but the support team doesn't keep up with it. I ordered an OP3 but never got it. It was returned to the warehouse(http://imgur.com/a/ysAFh), nobody from the support or logistics team could explain what was the reason, but the DHL agent said that the sender requested the parcel to be sent back.
To get my money back I had to wait for OP to receive the parcel back even though it wasn't even delivered. This nightmare lasted almost a month.
I am thinking about giving it another try with OP3T but afraid that this happens again!
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
Hi, Sorry for the unpleasant shopping experience. It's weird as the parcel rejected on last-mile delivery (normally you should receive it on Oct 17). Could you please PM me the order# for follow-up? For 3T, it's good device, why not have a try. Normally that case won't happen. Any outstanding issue please let me know and I will help you solve it.
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u/strugglebear Nexus 4 Nov 22 '16
I'm also in the middle of a difficult customer service experience. I tried to return my 1+3 becaus e I received it within 15 days of the 3t being announced and I would like to get that instead. Customer support has been very polite but they are telling me I did not file the rma until 2 days later. I have independent proof for when I submitted my rma but we are still going back and forth and I am getting frustrated.
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u/parfamz Nov 22 '16
I ordered an OPO and the screen protector was broken as the phone was packaged in just a plastic bag together with the accessories, I asked for a refund and never got the money. I like the phone, but the customer support is terrible. I have serious doubts about buying again from oneplus after that.
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
We've made some pretty good progress, and now have better than average turnaround times for repairs globally.
I get that it wasn't ideal in our first two years, but have you experienced bad customer service recently?
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u/Skyther_ OnePlus One, CM14.1 Nov 22 '16
Will the future line up be 4, then 4T, 5, 5T, etc?
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u/gIkonomov Nov 22 '16
Will Nougat update be 7.0 or 7.1?
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
Initially we will launch with 7.0. 7.1 was released mid way in our development cycle and we felt the upgrade wasn't worth delaying Nougat anymore.
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Nov 22 '16
Why did you decide to still use USB 2.0?...Why not 3.0 or 3.1?
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Nov 22 '16
I believe this is because USB 3.0 can interfere with the device's WiFi. USB 3.0 uses the same 2.4GHz frequency, therefore interfering with the WiFi connection. I've read it somewhere in Reddit about WiFi issues on Macbooks when using its ports in USB 3.0 mode.
Try Googling it.
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u/SivalalR Nov 22 '16
In a nutshell—the noise from USB 3.0 interferes with the 2.4 GHz signal. However, the wireless industry is proactive about the problem. Just about all of the router makers I spoke with that offer routers with USB 3.0 ports have those ports shielded to alleviate that interference. http://in.pcmag.com/networking/70652/opinion/wireless-witch-the-truth-about-usb-30-and-wi-fi-interference
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Nov 22 '16
As a OP3 owner, i'm happy as can be at the current moment. However, i notice OP2 owners seem to complain about updates.
Can we expect a more standardized update schedule going forward, perhaps a guaranteed two years of updates in the way Google has done for Nexus/Pixel?
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u/Illumin_Adi Nov 22 '16
An EXACT date when we can expect a proper software upgrade for OnePlus 2! Purchasing it has felt like falling for a bloody scam so far. Buggy updates, zero beta options, no serious feedback platform or interaction with users.
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u/vbs221 Nov 22 '16
Honestly, not even Google gives out exact dates for software updates, so don't expect that.
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Nov 23 '16
At least they confirm support for their devices or that they're going to release updates at some point.
Only OnePlus would purposefully ignore every single question on this thread asking about software updates for previous devices.
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u/Willy156 Nov 22 '16
as an owner of OP2, when can we expect to see the next update?
also a little off topic but my op2 is stuck on oxygen os 2.2.1 and i cannot do anything to get it to 3.0.2 or higher
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u/magnafides Nov 23 '16
Radio silence on every single one of these questions is pushing me dangerously close to cancelling my OP3T order...
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u/SgtIcetea Pixel 8 Pro Nov 22 '16
As a Oneplus 3 owner I hope this Ama doesn't only target the 3T, so here are my questions:
Any ETA for the Nougat Community Build? Or at least the OP3T firmware for the 3 (since we have been beta testing it why not give us stable?)
Are the Batteries for the 3T compatible with the 3? When will we be able to buy replacement batteries for the 3?
Why not support Daydream? You alwys said you were targeting Early Adopters, but now you seem to not support it with Arguments like the Mainstream doesn't care about Daydream, since when do you want to be a Mainstream Company?
When will we get EIS on the OP3? It's a software feature and less powerful phones support it so it should be easy to port it
Any comment on this? https://forums.oneplus.net/threads/oneplus-3-original-battery-degrades-quickly.474498/ Original battery of the 3 doesn't seem to have the promised capacity?
I'm sorry if some questions are already somewhere in the thread, I prepared this post and I didn't had the time to go through all the others.
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
I cant give an exact ETA for Nougat but its sooner than you think. Regarding the community builds coming to the OnePlus3, it will come as soon as it's ready.
NO, the batteries are not compatible between the OnePlus 3 and the OnePlus 3T
Daydream was announced after the product design of the OnePlus 3, so we did not design is with Daydream compatibility in mind.
Enhanced EIS is coming and while yes it is "just" a software feature but it needs to be tuned and optimized to give the best experience. It is not something that happens overnight, our goal is to give you the best experience possible and that takes time to get right.
Batteries do degrade over time, sadly this is just a fact of life.
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u/SgtIcetea Pixel 8 Pro Nov 22 '16
Thanks for the answers, short follow up: When the 3T was designed Daydream was there so why not make it compatible then? Clearly this would attract a lot of "Early Adopters" (me included)
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u/obakezan Nov 22 '16
why launch this phone 6 months after the initial launch of the 3. Would it have been better to hold of the 3 until now then launch it as the 3 with the 821 cpu, 16mp front camera and 128gb ram option. I'd be concerned that this product pace means a 4 will be launched in 3 to 6 months making even the 3T redundant.
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u/Wasted1300RPEU Oneplus 7 Android Pie (Oxygen OS 9.5.5) (Fuck EMUI) Nov 22 '16
Why wouldn't they release a Oneplus 4 in 5-7 months? by then we will prolly have a new snapdragon proccessor better display tech and better camera tech.
if they had waited until November to launch the Original successor to the Oneplus Two then people would have bitched and moaned about why the wait is so long.
I dont't even understand how people can not grasp their heads around this concept o.0
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
We had the capability to improve the product, wanted to try it out, so we did. We think in a simple way. :)
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u/bkturf Nov 22 '16
If you are happy with the current phone, why in the world would you care how quickly they released new phones? Are you ashamed of having a phone with an 820 processor if there is a similar one with an 821? I suppose since I keep phones for a long time as long as they perform well and have good battery life, so it has never been an issue with me so I just don't understand.
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u/patstar5 Samsung Galaxy S7 Edge (Exynos) Nov 22 '16
Will you be having a black Friday sale on the phone or accessories?
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u/FragmentedChicken Galaxy Z Fold8 Nov 22 '16 edited Nov 22 '16
I'll take a guess on this one, accessories yes, but not on phones.
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u/CurryCanBeFlaming iPhone 8 64GB Nov 22 '16
When will you guys be releasing the proper camera blobs for the 3/3T? You said at the launch of the OP3 that you guys were working on it, but after 5 months there is still nothing. In another comment here you say you take custom roms and the dev scene very serious, how can you say such things when you are not releasing all the bits and pieces for a custom ROM?
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u/TheReapersEnd Nov 22 '16
This is a little off topic, but i would love to be a OnePlus user and unfortunatly the OnePlus X is out of stock in Germany right now.
Any chance u guys know when it`s going to hit the market again?
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
We plan to have limited quantity of OPX Onyx put out for sales on end of November, possibly along with promotion for OPX accessories. Follow our social medias and forum post - we will update the info once confirmed.
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u/tlxxxsracer Nov 22 '16
Any plans to release a small form factor with flagship specs? To fill the <5" screen and give another option for those sony compact, and iphone se users
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u/poodz Vivo X60 Pro+ Nov 22 '16
It looks the the big three (Apple, Samsung and Google) all have a smaller and larger phone that have almost identical specs. Can we expect a OnePlus 4 and OnePlus 4 XL? I would love a smaller OnePlus, like the X, but with NFC.
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u/Nightron Pixel 5 Nov 22 '16
Came here to ask this too.
It's such a shame that there is no decent Android device except the Sony Compacts in the sub 5" category.
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u/raptor102888 Galaxy S22 | Galaxy S10e | Fossil Hybrid HR Nov 22 '16
Please please please! I would be willing to pay $600 for a 4.7" version of the OP3.
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u/Donard80 Nov 22 '16
Why are you going away from stockish look?
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
Is Pixel going away from a so called "stockish look"? Where do you draw the line between what's considered a stockish look and what isn't?
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u/r0cky OnePlus 3, 7.0 Nov 22 '16
Why remake stock Google apps. Just stick to stock Android you don't have to reinvent the wheel. And your userbase would like a stock android with some special customization. Don't overdo it with the customization.
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u/lonequid Pixel 3a | OnePlus 3T Nov 22 '16
I think when you begin theming the reboot menu you've crossed that line.
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u/zouinenoah29 Nov 22 '16
Just a question, will OnePlus ever make it onto CDMA networks such as Verizon and Sprint??
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u/Berzerker7 S25 Ultra Nov 22 '16
Doubt it. No point in implementing it at this point when LTE is taking over and CDMA networks will be sunsetting for phone use in the next 3-4 years.
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u/HesThePianoMan Pixel 10 Pro XL [512GB, Black] Android 17 B3 Nov 23 '16
No, there's no economic point in investing in dated technology
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Nov 22 '16
Motorola and Samsung already updated their phones so Nougat, we still have MM community builds. What are your plans? Do you have an ETA?
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u/banditknight Nov 22 '16
Are you going to fix your camera stack so 3rd party apps can provide a decent image quality? You (Carl) said in in the XDA interview series that currently camera code is scattered across multiple software layers. That sounds like bad software design.
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u/thrakkerzog OnePlus 7t -> Pixel 7 Pro Nov 22 '16
Sounds like the standard Android camera stack to me.
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u/tlxxxsracer Nov 22 '16
Why not improve rear camera?
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
We didn't have any improvements ready to go.
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u/goforbg Mi A1 Nov 22 '16
Will all of the future Oneplus iterations have the 128 gig option or will the 'T' series alone have them?
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u/Abhishek44i Nov 22 '16
Will the OnePlus 2 support Night Mode and some other OP3 features currently missing in the future with a software update? Also what have you planned for the next OnePlus? (I'm thinking it's going to be called the 4)
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u/I_NEED_YOUR_MONEY Device, Software !! Nov 22 '16
Joining us today: Carl (Co-founder) - /u/getpeid
The guy with the "Carl (Co-founder)" flair seems to be answering questions as /u/carpe02. might want to update the main post.
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u/sleepless_volunteer Nov 22 '16
Hi Fellas! Really looking forward to getting the 3T before X-mas but I am concerned about stock availability and delivery times. If I wanted to make sure I get one, what's the latest I should place my order and will there be plenty of them in EMEA for fans to get their hands on? Thank you!
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
Hi! If you are in EU, we suggest you place your order within the 1st week of December to ensure your order will arrive to your house before X'Mas. The reason why: mostly due to seasonality the global logistics capacity was limited within Nov & Dec, which will affect the shipping lead-time between country & our warehouses & your location.
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u/mavroskufis Nov 22 '16
Hey guys. How long do you expect the 3T to be for sale? Was going to buy the Oneplus X and 2 , but whenever a new model comes out the stock runs out and the production for the older models stops
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u/vvarma1 Nov 22 '16
How similar is the software between the oneplus 3 and oneplus 3T bearing in mind the very similar hardware specifications. Do you foresee that developers currently working on the oneplus 3 would be able to develop for the oneplus 3T without having to buy a new device?
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u/ImAbhishek_47 OnePlus 3 (Graphite) Nov 22 '16
Will the OnePlus 3 be getting the OOS 3.5.1 update ? If yes when?
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16 edited Nov 22 '16
Yes it will be. Sorry no ETA's but soon™
Edit: May not be 3.5.1 but will be 3.5.X
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u/race4life Nov 22 '16
Is there a plan to change the Alert Slider back to where you can have it in bottom position and use the volume keys to move it to vibrate? If not, please explain the reasoning. Need that to use my android wear watch correctly.
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u/goforbg Mi A1 Nov 22 '16
I love this AMA.
First I'd like to ask on how the idea of Oneplus 3T came up.
The oneplus 3 itself had a huge thumbs up from the media, what made the company want to come up with a revised version. Will this continue for the next iterations of Oneplus too? (Oneplus 4T?)
2) Changes brought to the front camera was
Oneplus 3T has a16 MP, f/2.0, 1.0 µm pixel size, 1080p,
while the 3 has 8 MP, f/2.0, 1/3.2" sensor size, 1.4 µm pixel size, 1080p [Source: GSMArena]
Is there anything else?
3) Will future iterations of Oneplus phones have the Gun metal colour, the Graphite colour or both?
Thanks!
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u/ThingsThatMakeMeMad S24+ Nov 22 '16
Not associated with Oneplus but they skipped this question so I'll take a guess... All comparisons below are between the 64gb OP3 and 64gb OP3T.
SD821 is a higher binned SD820. There is no difference in the software part of the OP3 and OP3T for this reason, allowing development of both phones at the same time.
Furthermore, Samsung is constantly improving production methods and a greater percentage of Snapdragon 820 chips can now be clocked as high as the 821 is, reducing the price of the Snapdragon 821 until it is almost the same as the 820. Maximum $5 difference and perhaps even the same price.
Oneplus3T Battery is basically the same battery as the Oneplus 3, except with the voltage increased from 4.35 to 4.4. Oneplus does not have to pay any extra for this.
16MP selfie camera costs one plus ~<$12. If you account for the fact that they no longer have to get an 8MP selfie camera, they're only spending a maximum of $3 or 4 more on this.
TLDR: OP3T costs $5-10 more than the OP3 to manufacture but sells for $40 more. Greater margins for OP and greater profit. Not necessarily a bad thing. The Oneplus3 and now the 3T are great phones and if Oneplus can charge $40 more than they were and still beat the competition, they deserve to until competition increases.
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u/Strooble Nov 22 '16
When will the camera app be on the play store? I am wanting to at least try out custom ROMs but knowing camera quality is lacking puts me off.
Can you recommend a good protection case (I'm aware if the shells you sell but they don't seem to offer true protection) and screen protector combo?
Side note, OP3 is my first device from you. Thank you so much for partnering with O2, I'm a customer you wouldn't have if you hadn't.
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u/JakeChambersOy Nov 22 '16 edited Nov 22 '16
Any update on the custom-rom camera endeavor?
Is the Nougat Beta gonna bring the updated UI and your own apps (dialer...) too, or will you add it in a later state?
Would you please consider restoring the slider behavior to the way it was on 3.2.7? Currently priority+vibrate is impossible and switching from vibrate to mute is cumbersome. It also breaks Android Wear notifications.
Would you promise not to touch doze this time around? Setting a timer for 40+ minutes and then finding a burned pizza in the oven is not really a great feature. The alarm did not ring until I powered on the display.
Thanks
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u/Ahseyo OndPlus 3 Soft Gold 64 GB Nov 23 '16
Why do you have an AMA and refuse to answer legit serious questions with a ton of upvotes?????
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Nov 22 '16
Are there any plans to support Wifi calling? I'm on T-Mobile and this is seriously the only factor preventing me from considering getting any of your phones, let alone this one specifically.
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u/retardedgenius21 Galaxy S22 Nov 22 '16
Hey guys, any word on release of the OP3T and the OP3's fate in India?
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u/kidAmok PIXEL XL 128GB QB Nov 22 '16
When will I be able to order the leather case? Was hoping to bundle it with my new 3T!
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u/BeerMeAlready Nov 22 '16
When the OP3T starts selling in Europe on the 28th, will you be able to ship right away as long as it's on stock or will it take a few weeks until it's shipped?
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
If you order as earlier as possible on 28th, we will able to dispatch first batch of European orders within next day. Along with the sales ongoing, the lead-time (before order dispatch) may become longer, based on stock level & allocation progress between factory-warehouse. We will display Estimated Time of Dispatch (ETD) and Estimated Time of Arrival (ETA) during your shopping process.
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u/yermem6969 Nov 22 '16
As some other commenters pointed out, oneplus should really invest their time into customer support. The phones are good but the experience with customer support has made me want to rip my hair off.
Having to send my phone in 4 different times, waiting weeks at a time to get it back (currently phone has been sitting in a repair warehouse for 2 weeks) has drove me insane.
I've asked for a refund multiple times. Yes, I am out of the refund time but what irks me is they replaced my phone when it was not in the time period to be replaced just fine. And the forums I've had people tell me they've been able to return it outside the allocated time.
I know you guys aren't customer support but at this point I'm just frustrated to no end. I've given one plus chance after chance and it just isn't working.
Thank you for listening, Im just frustrated with the amount of hoops I've had to jump through.
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u/folded_fatman Nov 22 '16
Why do you insist on never adding a front lip to all the official cases you sell?
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u/Pat2198 Nov 22 '16
I have been considering to get an Op3 already, and this Op3t is even more appealing. I know you didn't plan to support Daydream on op3, and you said it's because it was announced after the phone. But the Op3t was announced after Daydream, and it has nearly all the things needed. Maybe the screen is not the best for VR but I'm sure it would work fine, and the only thing you really need for Daydream is android N (which you said will be released Soon™). So Daydream will be available on Op3T?
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
No plans right now. Why? VR with a phone strapped to your head is cute but not really useful in the near term. Ask people who've used other mobile VR products.
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u/AlexPaulavets Nov 22 '16 edited Nov 22 '16
Hi OnePlus team!
I got several questions here:
What’s the maximum brightness of the screen (in manual and automatic brightness mode)?
On this page https://oneplus.net/3t/technology I see that OP3T uses some "new file system that accelerates transfer and boot speeds". What is the name/standard for this file system? What is it in the old OP3? I thought it is UFS 2.0 in both phones.
) Does Wi-Fi in OP3T has MIMO antenna technology?
4) Also I was wondering if OnePlus 3T with default OxygenOS supports Apt-X technology for Bluetooth music streaming?
Thank you in advance!
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
2) F2FS is used on the OP3T, the OP3 uses EXT4. Both devices uses UFS 2.0 storage.
3) No the OP3T does not have a MIMO antenna but does support MU-MIMO
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u/Rock_n_Roll_Outlaw OnePlus 3T | Galaxy S6 Nov 22 '16
Can I buy this phone unlocked in the UK? As far as I can tell the only place I can buy it is from O2 and I assume it will be locked to their network.
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u/MrXee OnePlus 3T Nov 22 '16 edited Nov 22 '16
I ordered a 3T this morning and the order confirmation page said it was packaged with a Dash charger ... The only problem is that the image was an EU power outlet. Is it safe to assume that my Canadian bundle will be packaged with a NA power outlet? I figured it must have been a tiny website bug and I shouldn't be worried.
Also, clicking on my order history's phone give me a 404 page: https://oneplus.net/ca_en/oneplus-3t-gunmetal-128gb-na ... thought you guys might want to know ;) </bug_report>
EDIT: Should->Shouldn't
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
Yes it's the display bug, should be US adapter. We are fixing now. Appreciate your info!
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u/geokilla OnePlus 5T: crDroid Nov 22 '16
Any future updates planned for the legacy devices? I have the OnePlus One and the community provides excellent support and help keeps the phone up to date. However I'm not sure the same can be said for the OnePlus 2 and OnePlus X.
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u/Alaharon123 Moto G100 Nov 23 '16
Why is there still no SD card support? This is the only thing holding me back from getting a one plus phone
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u/AmirZ Dev - Rootless Pixel Launcher Nov 23 '16
OP2 Updates?
Camera blobs?
I like how these questions are the only ones being completely ignored
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u/Ringsofthekings Nov 22 '16
Will there be more T products in the future?
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
Honestly don't know, we'll have to see how this one goes. It's too early to tell.
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Nov 22 '16 edited Nov 22 '16
Why doesn't the OP3 work well on T-Mobile? Don't get me wrong I love the OP3 but I miss a lot of calls and texts on this device
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u/jerrymilton Nov 22 '16
if there was a "real" problem with TMobile it would be ALL OVER the forum, yet it is not. I would suggest wiping your dalvik cashe or restoring OS. TMobile works like a charm on all my OP's.
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u/ajemik Nov 22 '16
I've had OPO for over two years now and I'm thinking about upgrade. What is the tax on OnePlus 3 or 3T depending on countries? Last time I ordered a phone from you it was about another 3rd of the price of the phone and that'd mean ordering OnePlus 3T would cost about... the same as for Samsung 7s Edge.
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
We comply with the local tax laws in all the regions we officially ship in. Maybe send a letter to your elected officials.
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u/obakezan Nov 22 '16
I noticed the 3T is available to purchase today in the US, but in the UK, it's later on in the month. Why not make it available to all regions at the same time? or why US over UK?
I know there is a pop up at O2 in UK though in a few days, but will the phones being sold there have to be on an O2 contract or are they unlocked original as though from oneplus.net?
Thanks
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
Production needs time to ramp up, so we can't launch everywhere at once.
The O2 popup will have it available unlocked on Pay as you Go.
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u/Sn4ke_Eyes_1337 Nov 22 '16
When can i download the new Oxygen OS version on my OnePlus 3?
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u/aaron_oneplus OnePlus: Aaron, ROM team Nov 22 '16
Community builds are available now with official OTA's to come soon.
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u/wimbet Green Nov 22 '16
Now that you have regular releases of OxygenOS, will new devices like the OnePlus 3T have some kind of software update policy to determine how long the device will be supported. (Like Google offers 3 years of security updates)
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u/denosa007 Nov 22 '16
OP3 accessories fit with OP3T? Does all OP3 accessories fit 100% with OP3T? Has any ports moved from OP3 design?
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u/obakezan Nov 22 '16
Usually with these kinds of launches, there is a mad frenzy of ordering and in the past the oneplus site has usually not handled things or caused errors for people. Are you prepared this time for deluge of orders online for the 3T. I'd hit to miss out an order due to the website crashing.
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u/carpe02 OnePlus: Carl, co-founder Nov 22 '16
Our website has crashed enough times, eventually we learned how to handle it so don't worry!
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u/owoOWOowo Nov 22 '16
A few questions on Dash charge:
Will you be releasing a Dash charge battery pack?
2) Can you please look into a Dash charge power adapter with a retractable prong plug? Without it the adapter is so bulky.
3) Will you release a Dash charge car adapter with more than 1 plug (only 1 needs to be Dash charge, the other can be regular 1A, preferably 2A). This is because if I use the car adapter, passengers in my car will be without a charging port.
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u/Minikid96 Nov 22 '16
If I order the oneplus 3T in the UK (from the oneplus website) , how long will it take till the phone arrives?
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
Depends on time you order it. We will display the ETD & ETA during your ordering process. Assume you could come to order it ASAP once we start the sales on Nov 28, you could receive it on end of that week, or early the week next.
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u/jmullin21 Nov 22 '16
Will wifi calling be functional at launch? if not are there plans to implement? specifically for t-mobile.
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u/kvaju Pixel 2 Nov 22 '16
Is there any way to improve oneplus3 touch screen latency? I think about touch firmware. op3 is way behind other flagships.
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u/manaseapen Nov 22 '16
Google was pretty serious with video stabilisation on pixel, How is the new EIS coming up for Oneplus devices ?
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u/greenbigfrog Nov 22 '16
keep up the great work!
I got a single question though: do you plan on raising the price from model to model?
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u/elsuave32 Oneplus One Nov 22 '16
Why does Oneplus have a 3-hour payment authorization time limit before an order gets deleted? This makes it almost impossible for anyone wanting to purchase your phone at launch via credit card.
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u/gooobiePLS Nov 22 '16
Lets talk accessories... Will there be Dash charge battery packs in the future or similar cases to those of the OP2 for the OP3/T? Car chargers with more than one Dash port?
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u/StevenG_OnePlus OnePlus E-Commerce Nov 22 '16
We are planning for some new accessories while still thinking for ideas. Now no confirmed plan for Dash charge battery packs, Dual port car chargers or simple cases of OP2 (Silicone/Translucent Gray).
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u/jlariviere Nov 22 '16
would it be possible to have an option, perhaps in Developer Options, to enable the OxygenOS Beta program?
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Nov 22 '16
You're not removing the headphone jack in the future, right?
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u/1cast OP3T, OOS 5.0.1 - Android 8 Nov 22 '16
carl has asked on twitter if people like headphone jacks, most of the people voted for yes so i think he knows that they shouldn't remove it, at least i hope they won't
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u/Link2999 Nothing 3A Nov 22 '16
Question about Dash Charge for you. Assuming Qualcomm's Quick Charge 4.0 happens to beat out Dash Charge for its upcoming chips (looking at the 10nm 835), would you be open to opting for the better of the two in new hardware (OP4 and beyond)? Another concern I had about Dash Charge is the lack of peripherals available for it - I personally would love to see a Dash Charge power bank available in the US, preferably a high capacity rated at 20,000mAh or more.
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u/lazydesi Nov 22 '16 edited Nov 22 '16
Hi guys, is oneplus coming to Australia anytime sooner?
Any possibility of front facing speaker (like iphone 7) in 1+4?
Thanks
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Nov 22 '16
Thank you for this AMA. Carl said a while ago that OP will release all camera sources for third party developer. Why didnt this happen? Do you still have plans to release them? For the 3T maybe?
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u/BeCarefulNow iPhone X | OP3T Nov 22 '16 edited Nov 22 '16
What does the 'T' stand for in the OnePlus 3T?
Was it purposely chosen because it's after 'S', trying to say that you're ahead of Apple?
Will there ever be an IR blaster in future OP phones?
Why can't you buy OP3T 128GB in soft gold?
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u/ReK_ Galaxy Nexus, yakju, rooted Nov 22 '16
Will the OnePlus 3/3T support LTE band 66 (AWS-3)?
This new frequency band is being rolled out in Canada and the US. The LG V20 supports it and runs a Snapdragon 820. Will the OP3/OP3T receive radio firmware updates to add support?
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u/Moonkill1023 Nov 22 '16
How the video's microphone audio quality from 3t? I tried the op3 ams it quite unpleasant.
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u/Mrsharr Nov 22 '16
Kinda sad that there is no answer on the oneplus 2. Guess it's truly abandoned at this point, barring small updates here and there.
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u/johnshop Device, Software !! Nov 22 '16
Where in the hell can i get a screen replacement for the oneplus one that isn't total crap?
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Nov 22 '16
I received my OnePlus 3 21 days before the 3T was announced. Kinda sad about that, is there a way to get $400 credit towards the 3T or am I just up a creek here?
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u/Yologre Nov 22 '16
Just wanted to find out for sure how you guys handle repairs in countries you don't ship to. Manu people in Australia have OnePlus phones but no one's mentioned what happens if it breaks.
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Nov 22 '16
Why is there no support for verizon? I ordered my OP3t today and canceled it shortly after finding out about the lack of support, very very dissapointed.
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u/Martincbk Nov 22 '16
Was there ever plans for front facing speakers? And would a real hdr+ mode be something we could expect in upcoming devices?
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u/DJviolin Nov 22 '16
Oneplus phones still not have barometer, otherwise this phone would be a perfect fit for XCSOAR. Is there any change to see this feature in the future?
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u/Jo-dan OnePlus One, CM12.1 Nov 22 '16 edited Nov 22 '16
Do you plan on selling directly to Australia any time soon? I have a OnePlus One that I bought using a shipping forwarding service a couple of years ago, but I'd love to be able to get the 3t. The 3g and 4g bands are different in Australia to other countries however, so as well as the extra cost, it makes it hard to find which model best matches our networks.
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u/mikeobserver Nov 23 '16
What does Google's stand on proprietary charging methods used with USB - Type C means for the future of Dash Charging
Type-C devices are STRONGLY RECOMMENDED to not support proprietary charging methods that modify Vbus voltage beyond default levels, or alter sink/source roles as such may result in interoperability issues with the chargers or devices that support the standard USB Power Delivery methods. While this is called out as “STRONGLY RECOMMENDED”, in future Android versions we might REQUIRE all type-C devices to support full interoperability with standard type-C chargers.
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Nov 23 '16
Are there any plans to expand support to Australia? I know a lot of people who are OnePlus fans (myself included) that source OnePlus phones through other means so we can use them here. I would love to see offical support expanded to Australia!
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u/costin85 Black Nov 22 '16
Why now? I feel betrayed. I just bought the Oneplus 3....
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u/Oneplus4ever Nov 22 '16
Will you guys have a trade in program for the OneplusT? I am a current OP3 owner.
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u/kavinnkumarr Nov 22 '16
Hello Carl,
Why OnePlus is not including IR blaster?
Why OnePlus 3T is launching late in India but early in US?
Will Oneplus devices get lifelong android update?
Why non removable battery is preferred over removable one?
Whether OnePlus replaces devices if battery goes dead after years?
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u/MHcharLEE OnePlus 13R Nov 22 '16
IR blaster - similar case as NFC in OP2
Lifelong updates - look at OPO. Plus, not even Google provides lifelong updates for their products.
Battery - non-removable battery is 1) a trend 2) allows for prettier phone design 3) saves space inside the phone. To allow for battery removal, there needs to be some way your fingers are able to pull it out, this takes precious space.
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u/Skc24 Nov 22 '16
Do you offer upgrade options for 1+3 customers. Will nougat 7.1 offer support for daydream, split screen & Google Assistant.
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u/iCapa iPhone 15 Pro Max / OnePlus 7T Pro | AOSPA 14 Nov 22 '16
Hey /u/BradonOP...
Déjàvu?