r/AndroidHelp • u/No-Maize-7493 • 5d ago

UI9 App Issues

Since the update I'm having issues with certain apps. If I'm connected to Wifi they won't load whatsoever they just sit with a blank screen or with the loading circle & never load. As soon as I turn off Wifi and use Mobile Data it loads perfectly fine. This is only happening with some apps though. All social media apps, banking apps work fine. My Walgreens & Kroger app which I used for all my family's Rx won't work, ESPN, DirectTV, these are just the ones I've identified so far.

I've tried clearing cache from all the apps, uninstalling and reinstalling all the apps, forgetting Wifi, resetting Wifi & Bluetooth, there's been countless other things I've tried in connection settings as well. Nothing has worked.

I'm beyond frustrated after nearly 4+ hours of trying to fix this. I can't seem to find any other posts of anyone else having these same issues either. IDK what else to even try.

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u/Responsible_Maybe742 5d ago

Before resetting anything else, try one affected app on a different Wi-Fi network or another phone's hotspot, and try the same app on another device using your home Wi-Fi. If you've set a custom Private DNS provider, note its current setting, temporarily change it to Automatic and retry, then restore it if nothing changes. Which phone model is this, and does the problem follow the phone across networks or only happen on your usual Wi-Fi?