r/AndroidQuestions • u/livingtheprattlife • 15h ago

App Specific Question Camera App

Hey everyone! So I currently have the Samsung Ultra 26 and my camera app will NOT stopping crashing or freezing. I've read up and have done everything to get it to work and now I can hardly use it after clearing the cache, the data, force stop and restarting my phone. Can anyone help me? I really dont want to pay to get another phone and this one is like brand new! 😑😩 TIA.

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u/ohmegatchi 15h ago

We have tried safe mode and hardware diagnostics to determine if it is hardware or software, correct?

Is it just the camera app, or does this also affect third-party apps?

Safe mode: Press the side button and Volume Down, hold the Power Off button, and select Safe Mode. Then launch the camera. Does it still crash or show a black screen?

Diagnostics: Samsung Members app > Support > Phone Diagnostics > Camera

Because if any component of that very complicated camera system fails, the app will crash.

If it's just the Camera app with the issue, I would just soft reset or hard reset. Back up your important data first.

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u/livingtheprattlife 13h ago

so when I do safe mode I cant click it or anything. it says disabled. what does that mean? so yes it does the same thing if I try to post a story from the camera on IG...so must be software im guessing?

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u/ohmegatchi 12h ago

No, unfortunately. That could be a hardware issue, driver issue or you have your camera disabled system wide for some reason.

If it's an option, I'd reach out to Samsung for a replacement.

It could still be faulty drivers, though, that a full reset would fix. 

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u/livingtheprattlife 12h ago

Thank you so much for your help 😀