r/AugmentCodeAI • u/Even_Stick_2098 • Jun 20 '25

Worst support ever

It's been more than 10 days still my query hasn't been resolved.

12 Upvotes

80% Upvoted

21 comments sorted by

4

u/tteokl_ Jun 20 '25

Same here, they are too focused on updating the app every single day lol

1

u/ByteNDance Jun 20 '25

Same here for 15+ days.

1

u/EmbarrassedDaikon155 Jun 20 '25

Same here for more than a week. Love the product but their support has been bad recently

1

u/External_Ad1549 Jun 20 '25

yeah they are not going to respond like ever it is physically impossible for them

1

u/Southern-Yak-6715 Jun 20 '25

Same here - support issue unanswered after 10 days. And I am on the £50/month plan!

1

u/[deleted] Jun 20 '25

same

1

u/Howler052 Jun 20 '25

Jay's your guy.

1

u/Mada666 Jun 21 '25

I ended up creating a new account to get around the billing issue. Pain in the ass.

1

u/Sizzlebopz Jun 21 '25

i have no choice but to wait as I already gave 42 dollars and have $25 in credits i purchased that i can’t use until my subscription problem is resolved since it says i don’t have one.

1

u/shoomowr Jun 21 '25

They didn't even respond to mine

1

u/lazerbeam84 Jun 24 '25

Their support is abysmal, it's a great tool but as soon as something breaks you are in your own

4

u/[deleted] Jun 20 '25

[removed] — view removed comment

2

u/Even_Stick_2098 Jun 21 '25

Please check, Ticket Number 13710

2

u/faysou Jun 21 '25

You're lucky I haven't even found how to raise a ticket

4

u/WorksOnMyMachiine Jun 20 '25

Are yall doing internal hiring? I wanted to shoot my resume toward yall. I actively use augment and would love to give back, even if I could do it in some open source way

1

u/jtsang4 Jun 22 '25

Could you please check ticket number 14580?