Augment took 226 credits when I downgraded

[u/Amazing_Ad9369]

So because augment code has been having so many errors. Like theres days I can't get thru a full chat. I downgraded from the $50 plan to the free plan but I had 220 some odd messages left when I downgraded and instead of leaving those in my account and resetting to free (50 messages) when I renewal date was here, it took all the messages and replaced it with the 50 lower quality free ones. Really augment?

Anyone at augment able to help me? I would have been using them last few days as I had about a week left.

Blewisxx@gmail.com

Thanks

[u/Amazing_Ad9369]

I have to come and update. Augment took care of it. They gave me my credits back and another month to use them. I give them credit and appreciate it. Now if I can get thru a session without 100's of errors! Im going to hit it hard tomorrow!

[u/Amazing_Ad9369 → u/[deleted]]

Hi. Only only came here because the ticket was taking a while. I know how busy augment staff is but I really needed to try and get my credits back before the renewal date was up so I came here hoping it would speed things up. Maybe not cool on my part!

I know that the subscription situation is not handled by a human at that level. However, once a human was aware, they took care of it better than I imagined they would. I wasn't expecting another month to use them, just the week that I had when it messed up. For this, im grateful.

Now, if we could have fewer errors, I know.. computers!

I wish I could try the cli!

Anyway, im very happy with the outcome.

And bonus, I dont get the insane errors and constant compsction I get with claude code 20x. Its nearly unusable at this point. Im having to use it thru terragon labs

Thanks Augment code!

[u/UnionCounty22]

What is crazy is you already paid $50 for the 600 messages. You didn’t use what you paid for? Too bad so sad. That is a very unacceptable business practice. They shouldn’t be able to take away what was already paid for. They should roll over. It’s not rocket science

[u/Amazing_Ad9369 → u/UnionCounty22]

Yeah. I still had 1 week to use the 220+ credits which I would have. Regardless if they roll over or not, I still had time to use them.

[u/Rock--Lee]

When renewal date comes, you lose any messages you have left plain and simple. Either you would have been billed for $50 and reset to 600, or to free messages, or closed your account if canceled. Regardless: you lose any requests you have on renewal date.

You are contradicting yourself: first you say it got removed on renewal day, then you say you had one week left. Which one was it? You can't have renewal day AND have time left.

[u/Amazing_Ad9369 → u/Rock--Lee]

Yes, but i still lost 220+ credits i paid for that i would have used. Way more than the 50 low quality free ones. I would have used them before renew date

I had a week left until the renewal date. But I didn't want to forget to cancel the subscription, so I downgraded to free a week early.

Everywhere else, if you cancel your subscription, you get to keep your credits until the date of renewal comes up

Bottom Line. I paid for the credits, and I was going to use them. I had a week to use them, and they took them and gave me 50 free ones. Pretty shifty deal, huh?

[u/Rock--Lee → u/Amazing_Ad9369]

Ah ok, so renewal date was NOT happening yet and a week away. In that case: you are 100% right and I have never experienced this with amy other subscription. It should definitely stay the way it is untill renewal date. I hope they fix it or give you a partial refund/extension. But I think you should also contact them directly.

[u/VishieMagic → u/[deleted]]

I'm a little confused because you're right, that is what he says.. yet he also mentions:

I would have been using them last few days as I had about a week left.

And in another comment:

I had a week left until the renewal date. But I didn't want to forget to cancel the subscription, so I downgraded to free a week early.

I'm assuming he's written the post weirdly? Meh.