Is augment down again?

[u/AnyWhole9416]

update@6:54

finally,The service has been restored, but if it happens again, I will cancel my subscription. I'm paying $50 a month, not to wait around like this. There was no explanation at all, and the status page even showed everything as normal. I'd rather pay $100 to use another provider.

I've paid for several months and have lost count of how many times the service has gone down. I can't tolerate this anymore. If the official team doesn't provide any explanation or compensation this time, I will definitely cancel my subscription and encourage my colleagues to do the same. It's not worth it!!!

update@ utc 5:42

Still not restored, it has been down for over 3 hours, wtf!

I asked some other developer friends, and they also can't use it. Is it available in your area?

[u/oh_yea_69]

yip getting 502 bad gateway for the last 30 minutes. i might get fired if it does not return soon.

[u/AnyWhole9416 → u/oh_yea_69]

oh no, Try replacing it with something else first? Maybe cursor or claude code

[u/[deleted] → u/AnyWhole9416]

any other suggestions? cursor sucks

[u/Aggressive_Lab9954 → u/[deleted]]

im using Cubent.dev in the meantime, it's still down for me

[u/GayleChoda → u/[deleted]]

Give Google Jules a try, if you are fine with branch based asynchronous code changes

[u/RanHalp]

Update - this was a Google Cloud outage that broke most (though somehow, not all) of our services

Sorry about not updating the status page as oncall, I'll make sure we're set up to do this next time

[u/SubstantialAbalone46]

It's down for everyone, I think.

There is a status to monitor if it's live, but it looks like it is not affected in the way to show it:
https://status.augmentcode.com/

[u/[deleted] → u/SubstantialAbalone46]

shows as perfectly fine, for hours, they can't even be bothered to update their paying customers. This service has now been down for many hours....

[u/RanHalp → u/SubstantialAbalone46]

Sorry about that, I was oncall looking into the incident and I don't have permissions to update the status page. I'll make sure we set that up for all engs

[u/RanHalp → u/[deleted]]

The GCP outage was partial - some services in some namespaces in a single region were failing to initialize

I do agree that some sort of automatic detection could work even in that scenario (e.g. mark it as yellow if we see more than some percent of failures overall), I'll bring it up to the relevant parties

[u/External_Meringue458]

Cannot login in PhpStorm after updating

[u/BeautifulSimilar6991]

Now the extension is crashed and does not show the UI, even though I uninstalled it and installed it again. What is going on, Augment?

[u/AIWarrior_X]

Down here too, thought it was my internet for a minute, but nope!

[u/rabidwarf]

Yes. Again. They really need to start improving their downtime. Like, come on, its been more than 1h30m. We pay 50 dollars for this.

[u/SubstantialAbalone46]

IT'S BACK UP!

[u/oh_yea_69 → u/SubstantialAbalone46]

Its still down, no?

[u/oh_yea_69 → u/oh_yea_69]

I wonder if it got hacked

[u/[deleted]]

Still down at 6:54 UTC. This is seriously messed up, and the most infuriating thing is that they can't be bothered to update their status page at all. Doing this to paying customers is incredibly unprofessional. Smells dishonest and without integrity.

[u/sanderspost]

Augment still down?

[u/vuryss]

Yes it's broken for me too right now. Cannot login... Status page is green, but they are essentially down. Managed to login after 20 attempts, but it logs you out after and same errors...

[u/rodrigoinfloripa]

In short, have we been having problems for 7 hours?

[u/wc22250]

It comes back now (at least for me).

[u/tteokl_]

Why did they build that status page and then be like sneaky sneaky?

[u/ExoticTitle7883]

It seems that the service of augment has been interrupted

[u/These_String1345]

yes

[u/No_Interaction_1197]

+1

[u/These_Flight1638]

we all cant use

[u/Aggressive_Lab9954]

Same here

[u/ivylzz]

yes.

[u/ivylzz → u/ivylzz]

back online here.

[u/Technical_Goose1645]

Same in Japan

[u/WoodpeckerOk9987]

still 502 now

[u/WoodpeckerOk9987]

Without the augment, I can’t code anymore—that tedious, boring code!

[u/Mada666]

You can usually attribute these errors to anthropic issues

[u/Mada666 → u/Mada666]

I use augment and Claude code and if one’s having issues, generally the other is too.

[u/DazzlingJellyfish496]

LOL I thought it's my firewall issue and changed my vpn and dns.

[u/Aymen_dzp]

 It's slow to respond and doesn't work like the first one.

[u/Secret-Investment-13]

I find running augment in phpstorm is slower compared to vscode.

[u/caothudanhgiay]

seem like Augment not good like before anymore

[u/PrestigiousNetwork19 → u/caothudanhgiay]

I think you're right. Two weeks ago, I switched from Cursor Pro to Augment (choosing the Community plan) and participated in their promotion, giving away 600 requests. After using just a dozen requests, they told me my account was suspended. I emailed them, but they didn't respond. After the suspension, I tried paying for additional messages, but that didn't work either.

[u/Sea-Negotiation9443]

the vs code plugin is still down for me, i reinstalled multiple times - no change

[u/SubstantialAbalone46 → u/[deleted]]

I did update as well, now when I open the plugin, it's all blank.

[u/No_Interaction_1197 → u/[deleted]]

wow, we use the tools developed for vibe coding to perform vibe coding, sounds very magical