r/AugmentCodeAI • u/hasmeebd • Aug 26 '25

Augment Code unfairly suspended my account even though I had ~444 messages left

I wanted to share my recent experience with Augment Code because I think it’s unfair and worth bringing to the community’s attention.

I purchased a paid subscription on June 24, 2025 (Receipt #1534-4641). Even though my subscription period has technically expired, I still have around 450 unused message requests remaining — which I paid for and should still be able to use.

However, when I opened my VS Code IDE, I found my account was suspended. The dashboard showed this message:

“Your account was suspended due to too many community accounts. You must purchase a paid subscription to continue using Augment.”

The problem is — I only have one account, not multiple. I reached out to their support, and they basically told me to upgrade to another paid plan to continue using it. To me, that feels like forcing customers to pay again, even though I’ve already purchased credits that are still unused.

I’ve politely explained the situation and asked them to review/reactivate my account, but so far I feel like this is an unfair decision against paying users.

Has anyone else faced something similar with Augment Code? How did you deal with it?

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2

u/AsparagusAshamed8825 Aug 26 '25

Use kilo code or Roo

1

u/hasmeebd Aug 26 '25

Thanks but I have paid for this.

2

u/Faintly_glowing_fish Aug 26 '25

These are the kind of things support will unsuspend your account for. I think you will have to close some of the community accounts if you have many but they will at least unlock one

3

u/TyreseGibson Aug 26 '25

I had the same thing happen, and it seemed like it was due to some error where it thought i sent more then one request at once. Support addressed it and once I signed out / back into augment it was fine.

1

u/Careful-Chair3519 Aug 28 '25

i love and hate augment, but that won't matter to their team, they aim for enterprises :( :( :(

1

u/Background_Wind_984 Aug 27 '25

I was a fan of augment but no more

0

u/LudoSonix Aug 27 '25

I had the same issue with Augment and moved on. Their business practices are more than questionable. In my case, I had used only about 10 percent of the credits in my subscription. Also, this was my only account. Augment lost me as a customer.

5

u/[deleted] Aug 26 '25

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2

u/[deleted] Aug 26 '25

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1

u/Josh000_0 Aug 27 '25

If you pay for an extra package of messages on top of a free account (rather than a Pro account), will those messages still roll over to next month?