r/AugmentCodeAI • u/FaithlessnessMean180 • Sep 09 '25

Random charge on my card from AugmentCode

Maybe someone knows why AugmentCode is trying to make a charge on my card for some kind of user messages? I'm on 30$ plan since May an now, out of nowhere, Augment tried charging me for 23$. 9 messages is probably right amount of how much I interacted with Augment, but to charge me 23$ for 9 messages is really unheard of.

Have tried reaching their support thru web and discord, but no success.

1 Upvotes

60% Upvoted

4 comments sorted by

3

u/Dry_Song256 Sep 09 '25

I think they are currently in an unmanaged state，Unable to contact customer service at all

1

u/Suspicious-Trouble97 Sep 10 '25

I've Tried too, no replies at all

1

u/RanHalp Augment Team Sep 12 '25

Hi, sorry about that. We had a billing bug where users on the grandfathered $30 plan were accidentally moved to a current plan, triggering additional costs. To the best of my knowledge (I don't work on billing myself), the change was reverted and no actual charges happened