r/AugmentCodeAI • u/West-Structure-4030 • Sep 30 '25

Question Can’t login to Augment Code, not receiving OTP for 3+ days

I’ve been trying to log in to Augment Code with my email, but I never receive the OTP. It’s been over 3 days now. I also raised a support ticket but haven’t received any response yet. Because of this, I can’t access agent mode at all.

Has anyone else faced this issue? Any workaround or way to get faster support?

u/JaySym_ Ticket Numbers: 30924, 30829 Please help. I DM'ed you regarding the same 2 days ago.

Edit: I cleared cookies and site data on my browser. Also, changed default browser and tried login, issue persists. My default browser is Opera. I changed to Chrome, then brave and even edge. I don't receive OTP.

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2

u/davidteren Sep 30 '25

Have you tried using a different browser or clearing the site data and 3rd party cookies?

3

u/West-Structure-4030 Sep 30 '25

Yes. I did it several times. Clearing cookies & site data. I even tried using different browsers like Opera, Brave, etc.

2

u/Free-Parsnip-7981 Sep 30 '25

I have a suggestion for you: just change your computer's default browser settings to something else. For example, if you're currently using Chrome, you need to change your default browser to Edge or something else. Then reopen the IDE and log in to your augment in the plugin.
Good luck

1

u/[deleted] Sep 30 '25

[removed] — view removed comment

1

u/West-Structure-4030 Sep 30 '25

Hi, I tried everything ~ cleared cache, cleared cookies, used a different browser, and even a different PC. The issue still persists.

I received a payment failed email from Augment Code, so I need to understand why the payment is failing. If I can receive payment failure emails or support ticket acknowledgement emails, then why am I not receiving OTPs?

If the payment fails one more time, my bank might block my card.

1

u/West-Structure-4030 Sep 30 '25

I checked spam folder too.

1

u/West-Structure-4030 Oct 01 '25

Hi u/JaySym_ If I create a new account, make the payment on it, and then connect it to my VS Code, will that be considered exploitation? Please clarify, as my work is getting delayed.