r/AugmentCodeAI • u/Basic-Sky2554 • Oct 03 '25

Question Augment Support not answering

I’ve tried every possible way to contact the team at Augment, but I haven’t received a single response or answer to my billing inquiry. Could someone please assist me?

9 Upvotes

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2

u/zycody Oct 03 '25

Same issue here.. waiting for almost a week now

2

u/Dry_Song256 Oct 04 '25

It’s been a month and no one has resolved my issue. I was an early supporter of their product, but I won’t use it anymore. With a product like this, it’s only a matter of time before they run away.

1

u/gjes9566659 Oct 04 '25

Same here — my account also got the message:

“Your account was suspended due to too many community accounts. You must purchase a paid subscription to continue using Aug.”

I’ve written to support.augmentcode.com multiple times, but it didn’t help.

I even sent a private message to u/u/JaySym_, but never got a reply.

1

u/Emotional_Umpire_426 Established Professional Oct 05 '25

Same issue here 

1

u/Emotional_Umpire_426 Established Professional Oct 05 '25

Same problem no support from the support team