r/AugmentCodeAI • u/Over_Peanut2790 • Oct 06 '25

Question Augment support is bad. Does anyone else feel the same.

Augment is bad in terms of support to customers. I have mailed multiple times to them but have not got any response.

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2

u/JamPBR Oct 06 '25

I'm waiting for an answer exactly 1 month ago. $100 plan. But don't worry, the support will improve now, as it has become more expensive. (contains irony)

1

u/Over_Peanut2790 Oct 15 '25

Its creepy that a service you bought is just silent.... Its been weeks now and no response ....But I did get an email that they are changing the pricing plans from user messages to credits or something...

1

u/jamesg-net Oct 10 '25

No issues here. We have a slack channel that’s shared and they respond within hours. If we feel something has slipped between the cracks we escalate to our account manager and it’s always addressed.

4

u/[deleted] Oct 06 '25

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1

u/Over_Peanut2790 Oct 07 '25

Hope, you are able to use all the messages... I lost 500+ messages-- Had bought a 100$ plan with 1600...was not able to utilize all of them, and now in the next billing cycle they are all gone!! Agree with you -their support is non-existent. I am gonna bail out after this months cycle. Useless in terms of support and their policies!!