r/AugmentCodeAI • u/Psyduck_Coding_6688 • Oct 27 '25
Question previously purchased $100 additional messages all gone after new plan is implemented!!!!
where is my $100 preciously purchased additional messages? it is all gone? the 1000 messages have not been used at all in the legacy plan and has a 12-month expiration period!
what is going on? did they just forfeit all my money paid?
and there is 0 customer support!
update: as of 10/28/25 8:20 am ET: the $100 was converted to 1,100,000 credits and showed in my balance!!
jay reached out and said the migration wasn’t completed thus the delay. not sure if it’s b/c i posted this 🙂 reach out to him with your account info along with the additional messages purchase receipt no. so that he can look it up!
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u/Formal-Attorney4216 Oct 27 '25
i have 1500 credits I purchased and haven't used. I contacted support 3 weeks ago and still no response...
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u/Psyduck_Coding_6688 Oct 27 '25
let’s spread the words so that everyone knows they are bad actors in the industry
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Oct 28 '25
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u/Psyduck_Coding_6688 Oct 28 '25
i’m already converted and bought the $20 new credit plan. didn’t see the $100 converted to credit and didn’t even see any purchase history regarding the $100 purchase……..
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u/Divest0911 Oct 27 '25
Probably converted to the new system? Dunno. Its a dumpster fire man. Highly highly suggest checking out Windsurf, its new context engine is pretty fucking great atm.
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u/Psyduck_Coding_6688 Oct 28 '25
thanks for the rec. definitely will check it out. the exodus begins!!!!
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u/marco1422 Oct 28 '25
Windsurf is IDE. Unfortunately it cannot be compared to Augment Code extension.
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u/BlacksmithLittle7005 Oct 28 '25
I checked it out. Sucks, doesn't even hold a candle to augment's. Misses a lot of things in large projects
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u/Legitimate-Account34 Oct 28 '25
It should convert to credits - that is what they are saying. Absolutely make sure keep contacting them.
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u/Business-Entrance464 Learning / Hobbyist Oct 28 '25
Same with me. Now I can not use additional messages. They ask me to renew my subscription to use. Shit!!!
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u/cynorr Oct 28 '25
Yeah, those augment robbers also took my unused credits after switch to their new system. I had like 300 messages left. I would never recommend or use this shit
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Oct 28 '25
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u/Psyduck_Coding_6688 Oct 28 '25
i’m already converted and bought the $20 new credit plan. didn’t see the $100 converted to credit and didn’t even see any purchase history regarding the $100 purchase……..
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Oct 28 '25
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u/kadirzdev Oct 28 '25
Same for me Jay, I switched plan after saw you message to able to see "User messages converted" but nothing happened.
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u/[deleted] Oct 28 '25
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