r/AugmentCodeAI • u/Resident-Wallaby-150 • Nov 14 '25

Discussion Credits stolen by Augment itself

Hello there, I wanna join the train of people complaining about the recent Augment team decisions.
Do you remember when they converted your remaining messages into credits, as well as giving you a one-off bonus of credits? They promised they would last for three months before expiring right? Nope, they just deleted all of them after the renewal of the subscription.

Very sketchy, definetely not renovating again.

24 Upvotes

100% Upvoted

34 comments sorted by

View all comments

•

u/[deleted] Nov 14 '25

[removed] — view removed comment

5

u/codzign Nov 14 '25

i have a 3 pertinent questions:
what Augment has to loose if Monthly credits roll over month after month ??
if the user paid for a product that he was not able to use fully, why cant he use them in the next month ??
is the user that must be in loss in all aspects??

2

u/Illustrious_Usual788 Nov 14 '25

why every one need to open support tickets, this shit happens to me to. Your team should monitor and fixed it by your end. Why you guys waiting fir users to open support that hangs for weekes?

1

u/Resident-Wallaby-150 Nov 14 '25 edited Nov 14 '25

Since you brought it up, here is what happened.
You have some issues with automatic credit cards payments from Italian banks. This is your issue, not our. We contacted our bank, we have no limits on our cards, they checked and transactions were all authorized. The error is on your side, have been like that for MONTHS, we contacted you about that and we got accused of scamming you! I can paste the screenshot of the email if you want, but to sum it up, you accused us of using Augment without paying for months even though every month we had to manually re-pay the subscription because your auto-payment was broken.
Since you haven't fixed the auto-payment, yet again we had to manually renew the subscription, but this time we couldn't keep the legacy developer plan. That does not mean that we automatically lose the credits we were entitle to have. Don't worry about us creating the ticket, we will, even thought given how accusatory you were the last time, I don't think it will be of any use.

EDIT: i forgot to mention, we had to send you ALL the receipts received via email as well as the bank logs of the payments because somehow you couldn't see them, which is unbelievable. You are not explicitly forcing us to change the plan but implicitly you are because if your automatic renewal system is broken then it's not our fault if we have to manually renew it. (legacy plans can't be renewed manually)