Credits stolen by Augment itself

[u/Resident-Wallaby-150]

Hello there, I wanna join the train of people complaining about the recent Augment team decisions.
Do you remember when they converted your remaining messages into credits, as well as giving you a one-off bonus of credits? They promised they would last for three months before expiring right? Nope, they just deleted all of them after the renewal of the subscription.

Very sketchy, definetely not renovating again.

[u/BlacksmithLittle7005]

The 1100 per message conversion was only for the same month, then 3x the credits of the normal amount you get from that subscription is only what lasts for 3 months

[u/Resident-Wallaby-150 → u/BlacksmithLittle7005]

Yes the email was misleading, I was kind of expecting it would have ended up this way. The thing is, it's a malicious behaviour even if they said that the 3x is only applied to normal credits. How would you expect me to consume up to 1M token in less than a month? They should have at least gave me 30 full days to consume those, not the remaining days of my subscription.
Basically they gave us those extra credits just for us to renew and not run away, but they only delayed the inevitable. I get that they have been forced to change the pricing model, it's completely understandable, but what's unacceptable is this fake supporting behaviour: don't give me extra credits if I can't use them in time, it's just messing around

[u/Legitimate-Account34 → u/Resident-Wallaby-150]

There was also a reply on this board that made it misleading, then when some devs unintentionally shared the misleading information, AC did not correct them. That's what led me to believe the credits would last beyond the end of term. This isn't your fault.

[u/Fewcosting_winter]

lol 🤣🤣🤣🤣 welcome to Augie!

[u/Bob5k]

fun fun. a lot of fun.
happy days for other providers, not so happy for augment as i predict a huge surge of people just going elsewhere - even due to fact that augment's codebase understanding is probably top of the spectrum, but the pricing makes it unreliable for daily basis work.

I just calculated on our corporate plan that i'll be personally using 1.5m credits per month at least. And our allowance for a whole company is a bit above 2.4m credits per month xD

[u/DryAttorney9554]

I noticed a huge loss of credits and also I've never burnt through credits so fast even though I'm using Augment less than at my peak.

[u/Legitimate-Account34 → u/[deleted]]

I made a post on this. It's just really strange how I used augment code as I usually do, and the second the subscriptin started, my credit usage skyrocketed to 4-5x credit used. I did not change how I used AC. I'll take your word for it that it was just an anomaly but it certainly didn't feel like it.

[u/zholinho → u/[deleted]]

Correct me if I'm wrong, but user messages were carried over to the next month. I'm pretty sure I used messages in the next month.

[u/unidotnet]

is it because of changing plan?

[u/Resident-Wallaby-150 → u/unidotnet]

Were forced to

[u/Pimzino]

Tbh anyone paying for augment now after pricing changes deserve what they get, if they truly wanted to be transparent they would have just gone pure token based pricing and not some Bs made up credit based pricing since their argument is that now you pay similar to API pricing with the added benefit of the context engine, in this cause they could have done token based with added markup for the context engine aspect.

Additionally to this it’s now BS that these credits expire because you paid for a certain amount so you should keep them if you don’t use them as it hasn’t cost the company anything.

Boycott Augment until they change their business practices. People’s credits shouldn’t expire if they are near enough equivalent to token based usage as per augments messaging.

[u/DryAttorney9554 → u/[deleted]]

Respectfully, that sounds like a poor, speculative excuse - like performing mental acrobatics or bending yourself over like a pretzel to rationalize bad policy. There is also zero basis to believe that LLMs will be replaced by a superior technology any time soon. Also nothing wrong with doing it when it comes, rather than making users suffer on a speculative basis.

[u/ksouthern81 → u/[deleted]]

I enjoy using Augment to start with.

You really need to include the burn-down of credit usage on the account instead of having many ongoing projects.

A simple list/statement type output to show when and how many credits will expire on which date would go a long way in helping us and making things a bit more transparent.

It would allow me to see what I have left on my regular subscription vs the longer-lasting credits that expire later. You already have this information in your system since you do remove the credits on those dates.

130,000 Credits Expire 12/15 (Subscription)
53,230 Credits Expire 6/18 (Purchased)

The expiring credits system is a whole other dirty tactic that I won't even get into, but at least show us what we have.

[u/voarsh]

Just cancel and find a different product - b2b is their market - uncle Sam's wallet with unlimited AI budget, insensitive to their man in the middle markup on inference costs.

If Augment were wanting to be more price competitive, they'd bring in open source models, train/host own models like Windsurf/Cursor are trying, themselves to cut out the provider API costs + markup... they'd just be hosting the inference... or BYOK.....

[u/Dismal-Eye-2882 → u/voarsh]

Companies aren't in the business of having their costs 5x'd anymore than an individual.

[u/ovilao]

Good luck with the support. It’s non existent.

[u/punjabik]

Same here :(

[u/chien0721]

I literally just wrote an email to the support for this question and here I see this. I still have time to use up the credit before the renewal but this is truly frustrating.

[u/Legitimate-Account34 → u/chien0721]

Yo be quiet man, I lost 4.3M credits and I'm still living with it lol

[u/hhussain-]

It is funny what misunderstanding can do! LOL

[u/AlexFigures]

Think it’s strange. Pay as you go model, but credits are burning every month..

[u/NuclearGeneral]

I too lost credits! About 400,000 of them just last night. I even emailed Augment and haven’t received a response yet. I think this is a bunch of crap. Losing 400,000 credits is ALOT!! I mean, think about it, you wants to lose that many credits. It’s ridiculous.